Solace Health Reviews 

664
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The Advocate appointed to me, Leisha Fee, has been so very helpful, thoughtful, pleasant, and such a good listener. She has helped me maneuver different agencies and get a fix on new options. I am qui... See more

Rated 1 out of 5 stars

I had a scheduled appointment on my day off 7/27 at 10:00 a.m. I had been deluged with marketing pop ups and decided to try as I have struggled to find healthcare since I moved. After waiting for 34 m... See more

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

I have good things happen since I applied with Solace. I got an advocate (Crystal ) that has helped me get through the red tape of getting on the Bridge program. It didn’t even take two weeks and I al... See more

Company replied

Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

664 reviews

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4.5

All reviews

(664)

656 reviews in the last 12 months

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Rated 5 out of 5 stars

Tracy my advocate

Tracy is working behind the scenes to find me the correct medical treatment and transportation to appointments.
Very helpful!

10 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear our team is providing such helpful support with your medical treatment and transportation.

Rated 5 out of 5 stars

Crystal is doing everything she can…

Crystal is doing everything she can with my case. So far no word but we are both hopeful I’ll be getting the GLP-1 soon.

17 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about the dedicated support you're receiving. We share your hope for a positive outcome soon!

Rated 5 out of 5 stars

My Solace representative

My Solace representative, Denise Belk, has been
so helpful in helping navagate the and learning what support is availble for my als condition.

8 July 2026
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Reply from Solace Health

We're so glad to hear our team provided such helpful support in navigating your condition and available resources. We appreciate your kind words.

Rated 5 out of 5 stars

I didn’t know that someone was…

I didn’t know that someone was available to me to help me the get through the difficulty of getting into the new program for my prescription.

16 July 2026
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Reply from Solace Health

We are glad we could assist you. We are always here to help our customers.

Rated 5 out of 5 stars

she helps out a great deal with me and…

she helps out a great deal with me and she is very respectful ifeoma she is a great person and we laugh and have fun and she has a good reputation and she works well with my needs

15 July 2026
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Reply from Solace Health

We are so happy to hear that our advocate is providing such wonderful support and that you're having a positive and enjoyable experience. Thank you for sharing your feedback with us!

Rated 1 out of 5 stars

What a lousey company

What a lousey company. I scheduled an appointment over a week ago for today @ 3:40 pm. I get an email stating that they are running more than 10 minutes behind. They denied me when I asked them to reschedule then they sent me an email telling me that they lost my information. That they didnt have a confirmation of my email. I sent them the emails that they sent me. I refuse to do business with a company that loses my information and denies any contact. Must be a testament to how they do business and that's lousy.

14 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Ericka, we are so sorry, running late and then losing your information entirely is absolutely not okay and not the experience we want for you. Thank you for letting us know. We've escalated this to the right support team so it can be looked into and handled properly 💚

Rated 1 out of 5 stars

No contact

No contact. Just a bill for $300.

2 June 2026
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Reply from Solace Health

Thank you for sharing this, and we're truly sorry, being billed $300 with no contact at all is a serious concern and not the experience we want for you. We're forwarding this directly to our support team to investigate, and we'd encourage you to reach out to us at (240)693-3281 so we can gather the details needed to look into your account specifically 💚

Rated 5 out of 5 stars

Solace went above any expectations I had

Solace I would definitely recommend to anyone who needs an advocate, who needs someone to help and be in your corner. My experience was above my thoughts and expectations of a place of people who care and will do their best to accommodate you. I was never left in the dark about anything. Or had to wait for someone to call me and update me before, during and after. My customer service rep Tiffany is the best person I've had the pleasure to work with during my process of getting a medical need met. She was on top of getting information, finding out what the next step. She worked with my Dr and did the work to make it less stressful on my Dr.! She advised my whole medical team with great information and what the best out come would be by keeping up during the whole process. She's amazing! Plus she's looking into other things I may need or would benefit from. Definitely would recommend Solace to everyone!

15 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and appreciate you sharing such kind words. It's wonderful to know that our team was able to provide the support and advocacy you needed, keeping you informed every step of the way. We are especially proud to learn about the exceptional assistance you received; our team members consistently strive to go above and beyond for our clients. We are committed to ensuring everyone feels cared for and supported throughout their process. Thank you for recommending us!

Rated 4 out of 5 stars

It has only been a month so I really…

It has only been a month so I really can’t judge. But of what I’ve seen of Kaylee she is very impressive. I need more time to make an educated decision. Thank you

15 July 2026
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Reply from Solace Health

We appreciate your initial feedback and are glad to hear about your positive impressions so far. We understand that a month is a short period, and we value your thoughtful approach to making an informed decision. We look forward to your continued experience.

Rated 1 out of 5 stars

Questionable billing practices

Their charges to my Medicare are questionable. I would spend five minutes on the phone with my patient advocate and they would bill Medicare for an hour and 30 minutes. And that didn’t happen just once but multiple times. And multiple charges on days that I never met with the Patient advocate. I called Medicare to report it and they said that they weren’t allowed to report fraudulent activity on these type of billing codes! WTF!. I loved my Patient advocate, but anybody that is taking advantage of Medicare I won’t have anything to do with.

31 March 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Thank you for sharing this in such detail, and we take concerns like this extremely seriously. Billing discrepancies of this kind are not something we take lightly, and we want to look into this properly. We're forwarding this directly to our support team to investigate, and we'd encourage you to reach out to us at (240)693-3281 so we can gather the details needed to look into your account specifically 💚

Rated 5 out of 5 stars

Mitzie had been amazing!!

Mitzie had been amazing!!! She calls and checks on me when I am not feeling well. She had been very helpful in solving problems that I could not solve myself. I am very grateful to have her help.

8 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear that our team member has been so supportive and helpful, especially during challenging times. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Spectacular!

Knowledgeable. Intelligent. Attentive. Couldn’t ask for more!

15 July 2026
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Reply from Solace Health

We are so glad to hear that our team was knowledgeable, intelligent, and attentive. We truly appreciate your kind words!

Rated 5 out of 5 stars

A great experience

My advocate is top notch she's always on time with our meeting and she always tried to get everything done for me on a timely manner she always calls me to make sure that everything's okay

14 July 2026
Solace Health logo

Reply from Solace Health

We're so pleased to hear about your positive experience with your advocate. It's wonderful to know that their dedication and proactive communication have made such a difference for you. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Its so assuring to know you have a…

Its so assuring to know you have a friend to help she calls me every week to update our plans or just to see of I need anything.
I Love It

13 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear our team is providing such wonderful support and friendship! We truly appreciate your kind words.

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