Solace Health Reviews 

633
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, care, and dedication, finding advocates knowledgeable, effective in solving problems, and providing timely assistance. People appreciate the personalized and understanding approach, as the service offers valuable resources and guidance for navigating complex medical situations, making the overall process positive and reassuring. However, some customers noted difficulties with contact, experiencing missed calls, lack of follow-up, or advocates providing incorrect information or not performing promised tasks. Concerns were also raised regarding billing practices, with some suggesting services were overbilled or unnecessary.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many expressing satisfaction with their advocates,... See more

Customer service

Customers had positive experiences with customer service, often praising their advocates for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the total care... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the consistent communication and... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process amazing, positive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable. I feel so ble... See more

Company replied

Rated 5 out of 5 stars

My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more

Company replied

Rated 5 out of 5 stars

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more

Company replied

Rated 5 out of 5 stars

My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

633 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(633)

625 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been mostly bedridden for 13…

I've been mostly bedridden for 13 months with no wen ND in sight m and no real diagnosis. It's not a constant return to health, but more up and down. Woth no improvement for a year, even 10 minutes of a little more energy and a little less pain is huge!

18 July 2026
Solace Health logo

Reply from Solace Health

We're truly moved to hear that even small improvements in energy and pain relief have made such a significant difference for you. We understand the challenges you've faced.

Rated 5 out of 5 stars

My advocate did all she could to get me…

My advocate did all she could to get me into a pain management program. I appreciate all of the help from the doctor to the advocate, they were caring and concerned about my pain. It was a pleasure working with them. Thanks for all the help.

11 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear about your positive experience and that our team, from the doctor to the advocate, provided such caring and concerned support for your pain management. It's wonderful to know you appreciated their help.

Rated 5 out of 5 stars

Having Sarah as my go to person

Having Sarah as my go to person. It is nice have someone to communicate with.

18 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear you appreciate having a dedicated point of contact for communication. We value your feedback!

Rated 5 out of 5 stars

Communication

Communication, experience, and courtesy!

8 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear that our communication, experience, and courtesy met your expectations. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Tracy my advocate

Tracy is working behind the scenes to find me the correct medical treatment and transportation to appointments.
Very helpful!

10 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear our team is providing such helpful support with your medical treatment and transportation.

Rated 5 out of 5 stars

Crystal is doing everything she can…

Crystal is doing everything she can with my case. So far no word but we are both hopeful I’ll be getting the GLP-1 soon.

17 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about the dedicated support you're receiving. We share your hope for a positive outcome soon!

Rated 5 out of 5 stars

My Solace representative

My Solace representative, Denise Belk, has been
so helpful in helping navagate the and learning what support is availble for my als condition.

8 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear our team provided such helpful support in navigating your condition and available resources. We appreciate your kind words.

Rated 5 out of 5 stars

I didn’t know that someone was…

I didn’t know that someone was available to me to help me the get through the difficulty of getting into the new program for my prescription.

16 July 2026
Solace Health logo

Reply from Solace Health

We are glad we could assist you. We are always here to help our customers.

Rated 5 out of 5 stars

she helps out a great deal with me and…

she helps out a great deal with me and she is very respectful ifeoma she is a great person and we laugh and have fun and she has a good reputation and she works well with my needs

15 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our advocate is providing such wonderful support and that you're having a positive and enjoyable experience. Thank you for sharing your feedback with us!

Rated 1 out of 5 stars

What a lousey company

What a lousey company. I scheduled an appointment over a week ago for today @ 3:40 pm. I get an email stating that they are running more than 10 minutes behind. They denied me when I asked them to reschedule then they sent me an email telling me that they lost my information. That they didnt have a confirmation of my email. I sent them the emails that they sent me. I refuse to do business with a company that loses my information and denies any contact. Must be a testament to how they do business and that's lousy.

14 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Ericka, we are so sorry, running late and then losing your information entirely is absolutely not okay and not the experience we want for you. Thank you for letting us know. We've escalated this to the right support team so it can be looked into and handled properly 💚

Rated 1 out of 5 stars

No contact

No contact. Just a bill for $300.

2 June 2026
Solace Health logo

Reply from Solace Health

Thank you for sharing this, and we're truly sorry, being billed $300 with no contact at all is a serious concern and not the experience we want for you. We're forwarding this directly to our support team to investigate, and we'd encourage you to reach out to us at (240)693-3281 so we can gather the details needed to look into your account specifically 💚

Rated 5 out of 5 stars

Solace went above any expectations I had

Solace I would definitely recommend to anyone who needs an advocate, who needs someone to help and be in your corner. My experience was above my thoughts and expectations of a place of people who care and will do their best to accommodate you. I was never left in the dark about anything. Or had to wait for someone to call me and update me before, during and after. My customer service rep Tiffany is the best person I've had the pleasure to work with during my process of getting a medical need met. She was on top of getting information, finding out what the next step. She worked with my Dr and did the work to make it less stressful on my Dr.! She advised my whole medical team with great information and what the best out come would be by keeping up during the whole process. She's amazing! Plus she's looking into other things I may need or would benefit from. Definitely would recommend Solace to everyone!

15 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and appreciate you sharing such kind words. It's wonderful to know that our team was able to provide the support and advocacy you needed, keeping you informed every step of the way. We are especially proud to learn about the exceptional assistance you received; our team members consistently strive to go above and beyond for our clients. We are committed to ensuring everyone feels cared for and supported throughout their process. Thank you for recommending us!

Rated 4 out of 5 stars

It has only been a month so I really…

It has only been a month so I really can’t judge. But of what I’ve seen of Kaylee she is very impressive. I need more time to make an educated decision. Thank you

15 July 2026
Solace Health logo

Reply from Solace Health

We appreciate your initial feedback and are glad to hear about your positive impressions so far. We understand that a month is a short period, and we value your thoughtful approach to making an informed decision. We look forward to your continued experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look