Sofology - Straiton Edinburgh Reviews 3,496

We recently purchased a sofa from the Straiton store in Edinburgh and had a fantastic experience from start to finish. Harrison was incredibly helpful, knowledgeable, and patient throughout the process. He took the time to answer all of our questions, helped us explore the different options available, and made sure we found the perfect sofa for our home without ever feeling pressured.
His friendly and professional approach made what can sometimes be a stressful decision feel easy and enjoyable. We're delighted with our new sofa and wouldn't hesitate to recommend Sofology at Straiton to anyone looking for great customer service.
Thanks again, Harrison!

Fantastic service without any hard sell. Very knowledgeable on different couches and chairs.

Excellent service from very knowledgeable staff who listened to what I was looking for and made my choice in choosing a new sofa a very pleasing experience!

Visiting the store in Straiton, we were greeted by Tonia. We are very aware of pressure sales, but she was incredibly professional and engaging. Not only informative but very endearing. We were visiting from Fife and said we would probably purchase through our local store. She explained the process and it didn’t deter her to go the extra mile for us. In turn we are going to go back to purchase from her.

Customer service was excellent. Not too pushy and guiding us to the right decision.

I had such a lovely experience at Sofology choosing a sofa for my first home. Jonathan was fantastic – friendly, approachable and always on hand if I had any questions.

What I appreciated most was being able to wander around and take my time without feeling pressured in any way. It made the whole experience relaxed and enjoyable, while still knowing there was help available whenever I needed it.

I'm so excited for my sofa to arrive and would definitely recommend Sofology to anyone looking for a stress-free furniture shopping experience. Thank you, Jonathan, for making it such a positive experience!

Smooth experience. Very helpful and informative adviser (Harrison Summers)

The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas would take up to 11 weeks to arrive but the website and order confirmation said from 11 weeks. We are hoping they will arrive sooner rather than later.

Great shopping experience, great staff , clean store great selection .Matt done a fantastic job, very knowledgeable.

Very happy with the way the team explained everything to us about our new sofa but the delivery date is a bit to long

No hassle left to browse and the process for buying the sofa was straightforward and the salesperson was very helpful

Really helpful staff who didn't hassle us but gave us all the information we needed.
Details of furniture available both dimensions and styles ,colours and types of fabric ,
All in all and excellent experience and we went home happy with our order

Excellent service, friendly and very helpful. Made our visit a pleasure. Tonia was very good 😊 we appreciate the relaxing but professional experience. Thank you 🙏

Johnathon was very helpful at showing us the ranges of sofas that suited our requirements.
Once we had come to a decision on the sofas we wanted to purchase, he was very thorough in explaining the purchasing procedure , ensuring that we were completely happy with our choice, estimated delivery date, etc.

Excellent customer service. Did not feel hounded and totally at ease to browse

Jonathan was absolutely superb! Very knowledgeable and just a pleasure to deal with.

Colin was extremely helpful from the beginning he helped with colour style and sizing to fit the right sofa for us.
He never pressured us to buy then and there and when we came back a few days later he was happy to see us and just as helpful!
10/10

Great service from when we walked into the store until we left.