From entering the Stoke store, Ash made us feel totally welcome and did not “hard sell” at anytime, giving us superb product and financial information about any sofa we were interested in. We finally... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... See more
Company replied
We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... See more
Company replied
I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2K reviews
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I had a few questions which were all…
I had a few questions which were all answered. Information on other items and delivery all explained. Made a purchase two chairs.
9 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Would like to thank Sandra for making…
Would like to thank Sandra for making us feel welcome when we came into the store today at Sofology in Stoke, she made us feel at ease and answered any questions professionally - very pleased
12 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Very well mannered and professional we…
Very well mannered and professional we are so pleased that we went to the showroom today
11 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Brilliant friendly
Brilliant friendly, insightful and knowledgeable service from James at the store on the octagon retail park
11 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Stoke-on-Trent
Thank you for awarding us 5 stars :-)
Great service
Great service, no pushy sales people. Explained everything and even made me a coffee.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great experience
Easy to shop. Well made sprung base modern shape easy to choose fabric lots of choice of colours.
Payment steps easy to apply.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful staff
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience again
Great experience again! Very easy to find salesperson and very helpful. Bought within minutes! Very stress free thank you sofology again!!
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Vicky the sales assistant was…
Vicky the sales assistant was exceptional very friendly and knowledgable with regards to the product , after care and after sales service , we were made to feel very welcome all in all a 5 star service was provided , very satisfied with the end result .
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Vicky, we will make sure to pass this on! Have a nice day.
Sam was really helpful going through…
Sam was really helpful going through all of the options and making the order process straightforward from beginning to end.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
Service we received was very good…
Service we received was very good everything was explained throughly.Sam are sales assistant was very helpful and friendly and nothing was to much trouble
6 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
Had a great experience today visiting…
Had a great experience today visiting the store in Hanley was greeted by the amazing vicky who made it so easy as first time buyers to find the right sofa for a home,a lovely kind hearted sole who explained everything thoroughly.A great asset to the company thank you so much vicky hope to see you again soon
9 January 2026
Unprompted review
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The staff greeted us on our arrival and…
The staff greeted us on our arrival and they informed us that if we had any questions then don’t hesitate to speak to a member of staff. We were left to walk freely around the store with no pressure sales team hovering around. When questions were raised by us the staff we very knowledgeable and were professional throughout.
The staff member who looked after us was named Samantha Cunningham-Oakes. We attended the store on three occasions and Samantha at no stage put us under any pressure.
I would highly recommend the quality of sofas and professionalism of the staff at Sofology in Stoke.
We did purchase a sofa and chair and again Samantha explained everything to us in a simple way that we understood with no jargon.
Thank you
9 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We received excellent service from…
We received excellent service from Suzanne who went through all options of our purchase and answered any questions we had. She made us feel very comfortable and would recommend to friends and family.
8 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you for your lovely feedback! We’re so pleased to hear Suzanne made you feel comfortable and well supported. We’ll be sure to pass on your kind words - and thank you for the recommendation! 😊
Helpful staff
Ordered our new sofas today in store, spoke to James who was very knowledgeable and explained everything about the sofas we chose and told us about cleaning care kits and sofa shield cover also gave us a swatch to take home. Was offered a hot drink, manager also helpful.
7 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very helpful and friendly
6 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really friendly and helpful staff…
Really friendly and helpful staff without being pushy. Very knowledgeable about their sofa lines.
29 December 2025
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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