Service was good in store. Problem found was my telephone number was incorrect which caused problems with the financial side of things. Would have been better if my phone number had been read back to... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent range. Great quality and services. We have been customers of Sofology for 15 years and have always been happy with the product. Gary at the Teesside park showroom was amazing. Nothing was to... See more
Company replied
Great to be in a store where you feel no pressure to buy a product. Left to look at what you want and if you need more information the staff are very willing to help. They will give you the table to... See more
Company replied
Provided with information on viewing sofas, and how to seek support. Friendly support, time to consider the choice I made and information provided on how best to look after my sofa.
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Deborah.
We were attended to by Tony
We were attended to by Tony, he was very helpful.
He took his time to explain designs and sizing and made me feel confident to buy the Regency sofas after he explained the aftercare service that we purchased also.
17 May 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service
Excellent customer service from all the sales staff over our 4 visits before buying. Never pushy or in your face. A very chilled out experience
13 May 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, didn’t hound you , allowed you to browse around at your own pace. Staff were friendly and polite
26 April 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very professional and helpful staff
Very professional and knowledgeable staff who were very helpful and understanding of our needs.
28 April 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Nice sales staff supportive but not…
Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop
23 April 2026
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Mrs Swanson!
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Bought a seat
Bought a seat
The guys at Stockton Teesside Park store were amazing!!!
Helpful and friendly!
Mervin 5 star
5 April 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service I would definitely…
Excellent service I would definitely recommend going here
13 April 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely store and staff
Made quite a few visits to the store as we could not make up our minds which sofa or which colour. Nothing was ever a problem, we were left to browse when need be but polite, helpful staff there to help. Choice on offer is amazing at affordable price too.
13 April 2026
Reply from Sofology - Stockton-on-Tees
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Excellent customer service
Excellent customer service. Very knowledgeable, patient and friendly.
14 April 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology made it impossible to buy their sofa!
Found the perfect sofa in the clearance section today for £499 but the delivery charge was a bit high at £129. The chap went to see what he could do about it but returned to say that they wouldn’t be able to delivery it to us at all because we were out of the delivery zone… Ok, completely understood that until until he explained that frustratingly, if we were buying a full priced sofa they WOULD deliver it to our address for the same delivery price of £129 but because it was in the sale, they wouldn’t. Even if we paid the full delivery price they still wouldn’t deliver it to us. So we asked if we could collect it and they wouldn’t let us do that either!
This makes no sense.
The very helpful chap was so lovely, very sorry and embarrassed that Sofology wouldn’t let us buy the sofa.
Lost a quick and easy sale there. Well done Sofology!
19 April 2026
Unprompted review
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave this review, we completely understand why this felt frustrating, especially after finding a sofa you loved. Our clearance sofas are a little different to our made to order ranges. Clearance pieces are already located in specific warehouses or stores and are only available within certain delivery areas, which means we’re sometimes unable to deliver or offer collection outside of those zones. With our made to order sofas, they’re built specifically for you and then sent to your local delivery warehouse, which is why delivery was possible in that case. We’re really sorry for the confusion and disappointment caused here, and we’ll be sure to pass your feedback on. If you’d like support finding a similar option that can be delivered to your area, our team would be more than happy to help!
Good all rounder!
Suite of good perceived quality for the price. Salesman was informative without being pushy. Bought from them before so they must tick all of the relevant boxes for us.
6 April 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Thank your for sharing your experience Mrs Taber
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
No hard sell…
Very friendly, helpful, well informed staff - and no ‘hard sell’!
Welcomed the follow up call after purchasing online just to check everything ordered was correct before finalising.
30 March 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely friendly staff
Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)
29 March 2026
Reply from Sofology - Stockton-on-Tees
Thank you for returning to us Michelle!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.