The excellent advice that we received from Gary Lamb and Stephen Woo helped us to choose the reclining chairs that we wanted. Highly recommended.
Company replied
New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The excellent advice that we received from Gary Lamb and Stephen Woo helped us to choose the reclining chairs that we wanted. Highly recommended.
Company replied
Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more
Company replied
Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
Salesman was very helpful snd knew his job he was very relaxed wasnt pushy an all good experience
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sofology team in Speke were great. Friendly, helpful and professional, I’m a returning customer of the brand for many years.

Reply from Sofology - Speke Liverpool
Let us walk around show room without being pressured. Lovely helpful staff.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Very helpfull and knowledgeable extremely polite salesman went out of his way to help and show me what I was looking for

Reply from Sofology - Speke Liverpool
Staff were very helpful ,when we move house we will be back for another 2 sofas as we think your furniture is very good quality

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Staff are very helpful and explained my benefits in full with no pressure to buy add on services

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Staff were on hand when asking all questions and not over powering like some shops. Answered all our questions and really informative, can’t wait to get our sofa now

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Visited the store on 2 occasions and each time both members of staff were extremely helpful , friendly and knowledgeable

Reply from Sofology - Speke Liverpool
We’d already “decided” on a suite from DFS when my husband suggested we have a look in Sofology, “just in case they had something nicer”.
What a mistake that was, there was SO much choice, it took us forever to decide 🤣🤣🤣
We finally did decide and were taken through everything by Gary, he was so helpful and informative and never hassling us, just let us know he was there if we needed anything. Would deffo recommend the choice in store and Gary’s excellent service.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
New sales man but was very efficient, polite and great customer service

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Sean was the staff member who supported us through the choice of the suite we picked, he was very helpful.
They have a fantastic range of suites and the staff are fantastic.
A big thank you to Sean ( Speke branch)

Reply from Sofology - Speke Liverpool
Great experience for us we were given the freedom to just browse and look around without staff targeting us. When we decided what we wanted we found a helpful staff member who gave us a full and comprehensive explanation to everything we needed to know
Thanks Sofology

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.