No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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See what reviewers are saying
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a c... See more
Company replied
Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... See more
Company replied
We visited on spec looking for a reclining chair. We received a friendly welcome from Gary, and service which never felt pushy. Gary pointed out several options around the store, one of which we purch... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.9
Excellent
2K reviews
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Purchasing a sofa …
Good advice from staff member and ample time for questions/discussion
4 November 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very friendly and helpful staff
Very friendly and helpful staff. Super quality of the sofa, comfortable at a competitive price
1 November 2025
Reply from Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Promised sofa in 14 days took
Promised sofa in 14 days took
5 weeks had to keep ringing to ask why but just got fobed off
12 October 2025
Reply from Sofology - Hull
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
We needed a sofa urgently and hopefully…
We needed a sofa urgently and hopefully this purchase will be delivered within two weeks
29 October 2025
Reply from Sofology - Hull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great experience
I'm not sure i can answer What the company is doing great. All I can say is the staff where very helpful and patient with us, as we had 3 visits to the store before we made our mind up ..
We measured the sofa and then went away and measured our room again, You could not fault the staff xx
26 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Great in store experience
Great in store experience, staff were helpful and knowledgeable.
27 October 2025
Reply from Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
pick up charge to expensive,basically…
pick up charge to expensive,basically putting a extra £130 on top of the price of a suite.it,s a business in itself.
26 October 2025
Reply from Sofology - Hull
Hi there, thank you for your feedback. Our delivery service is carried out by a two-person experienced team who will deliver your items into the room of your choice, unpackage everything, remove all packaging, and ensure you are completely happy with your purchase before leaving. The delivery charge reflects not just transportation, but a full in-home setup, care, and expertise to make the process effortless and safe for you. While we appreciate it can feel like an additional cost, it essentially covers a professional service in itself. We value your feedback and hope this helps clarify the reasoning behind our delivery pricing!
New sofa
Gary the salesman who helped us choose the right sofa for fitting into our house.
27 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Charlotte was amazing with helping us…
Charlotte was amazing with helping us find our perfect sofa. Made us feel at ease and made the experience a lot easier.
25 October 2025
Reply from Sofology - Hull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Charlotte was fab…she made our…
Charlotte was fab…she made our experience feel very stress free
24 October 2025
Reply from Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service
Excellent customer service, very helpful.
Would highly recommend
20 October 2025
Reply from Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Georgio Sofa
Charlotte made us welcome and at ease and explained all the different aspects of the sofa we were looking at. She also made sure we were happy with what we ordered and explained if we had any issues when we left the store to get back in touch and she would sort it out.
23 October 2025
Reply from Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The lady was great and help us choose…
The lady was great and help us choose what we needed great service thank u
19 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
There was no pressure while looking…
There was no pressure while looking around. Gary the sales rep was knowledgeable about the products and gave good advice.
22 October 2025
Reply from Sofology - Hull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Ex demo stock clearance
Came into Sofology on Monday evening with my partner, was met by Gary the salesman got some great advice and guidance from Gary. came away with not only the sofa but got the footstool and swivel chair to match as well. left very happy with the service provided by Gary.
20 October 2025
Unprompted review
Reply from Sofology - Hull
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Sofology.
Perfect from start to finish ⭐️⭐️⭐️⭐️⭐️
18 October 2025
Reply from Sofology - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
On entering the store
On entering the store, no pressure from anyone, and when I wanted to know something I was helped by James, who answered all my questions, and was very efficient. A pleasure to deal with. Thank you.
17 October 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Great service
Great service, great price, no pressure, and nothing too much for Natalia who served me.
14 October 2025
Reply from Sofology - Hull
Thank you for your wonderful review!
Great service @ Hull
Knowledgeable and friendly saleperson -Charlotte @ Hull - Not pushy or overbearing, informative and polite.
Easy transaction from walking in to leaving.
12 October 2025
Reply from Sofology - Hull
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience at Sofology Hull
Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to our team. We strive to provide the best service possible, and your feedback is invaluable in helping us achieve that goal.
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