No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a c... See more
Company replied
Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... See more
Company replied
We visited on spec looking for a reclining chair. We received a friendly welcome from Gary, and service which never felt pushy. Gary pointed out several options around the store, one of which we purch... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service in the Hull store
A great service in the Hull store, very friendly and helpful with good advice.
17 May 2026
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Holly was great
Holly was great! Really helped and was very patient with us as we found it hard to make decisions. Thank you holly
14 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Holly, we will make sure to pass this on! Have a nice day.
No pressure
No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
12 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.
Brilliant service
Brilliant service, it was an enjoyable experience buying a sofa Charlotte Harrington was my sales assistant in hull and I would highly recommended any of my friends or family to use her, over all a very friendly store with no pressure to buy
9 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
we were able to browse with no…
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a credit to the store and the company
7 May 2026
Reply from Sofology - Hull
Thank you for awarding us 5 stars!
Really friendly staff so good we bought…
Really friendly staff so good we bought a sofa and chair.would recommend to friends staff was so helpful not over powering and know what they were talking about
1 May 2026
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer care has always been great.
The customer care has always been great. Gary is the person we normally deal with and we can say everything runs smoothly.
29 April 2026
Reply from Sofology - Hull
Thank you for sharing your experience Mr Foster :-)
Not capable of delivering a sofa
I was told my sofa and chair would be delivered 9 days ago. My delivery was the vans 2nd stop. My sofa has yet to arrive. Not one senior manager has taken responsibility and called to explain why my sofa is in Doncaster and my chair is in Nottingham when in should be in my house near Hull. When you ring the customer support team you can wait over 20+ minutes and get no answer. There must be some systemic problems in this business. Sofology is part of the DFS group. I have tried to escalate twice to senior managers. I was told both times it would take 72 hours for them to contact me. They still haven't so we can only speculate where the problems lie...but a wild guess would be at the top.
29 April 2026
Unprompted review
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Lovely staff
This is the second time we have been and purchased a chair to go with our sofa. The lady we dealt with was lovely and helpful and sorted it out in minutes. Overall both visits have been very enjoyable
19 April 2026
Reply from Sofology - Hull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We had a very pleasant experience…
We had a very pleasant experience today. Gary was very helpful and patient and nothing was too much trouble. To the point of rearranging the showroom with bits of furniture for me to see if mixing and matching would work. Big thank you to Gary, top bloke.
25 April 2026
Unprompted review
Reply from Sofology - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Staff super helpful and informative
Staff super helpful and informative, highly recommend
13 April 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Hassle free experience
Charlotte at the Hull
Store was very knowledgable and helpful. Excellent service.
12 April 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte, we will make sure to pass this on! Have a nice day.
Our experience was made better by such a great service
Our experience was made better by your shop colleague. The information she gave was very helpful in helping us to choose the right sofa for us.
10 April 2026
Reply from Sofology - Hull
Thank you Mrs Dyble
Gary from the Hull store was so helpful…
Gary from the Hull store was so helpful and friendly and made our purchase so smooth. Thank you Gary!
10 April 2026
Reply from Sofology - Hull
Thank you for sharing your experience!
Staff not pushy and very friendly and…
Staff not pushy and very friendly and helpful
Store spacious and very well layed out
3 April 2026
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very efficient
Very efficient, helpful & courteous staff. Made sure that we had all of the information we need post sale.
Would definitely recommend
31 March 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Simon in the Hull Store was very…
Simon in the Hull Store was very helpful
We can’t wait to get our new sofa delivered
3 April 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Simon, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.