Sofology - Hove Reviews 

2,090
TrustScore 5 out of 5

4.8

Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB


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Rated 5 out of 5 stars

Although I haven’t received sofas ordered as it’s 12 weeks for delivery, the service whilst deciding & choosing with this company was outstanding. I have a lady called Vanessa helping me in the Hove s... See more

Company replied

Rated 5 out of 5 stars

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... See more

Company replied

Rated 5 out of 5 stars

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom twice and found the incredibly helpful with advice and also gave us space to wander around with no pressure to really take in our options. Special mention to Karl who was a gre... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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4.8

All reviews

(2,090)

18,628 reviews in the last 12 months

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Rated 5 out of 5 stars

We visited Sofology at Hove near…

We visited Sofology at Hove near Brighton today. Sarah the sales assistant was very helpful and very knowledgeable on all the sofas. We ended up ordering a Brodie sofa.

22 February 2026
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Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great experience

We had a great visit to the Hove branch where Polly really helped us make the right decision. We were looked after and it was a very relaxing shopping experience. There's alot of decisions to make and you need to feel that you are being looked after in an unhurried environment. Great job Polly.

17 February 2026
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Reply from Sofology - Hove

Thank you for awarding us 5 stars David!

Rated 5 out of 5 stars

Excellent service

Excellent service

15 February 2026
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Reply from Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Very friendly and helpful staff.

Very friendly and helpful staff.

15 February 2026
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Reply from Sofology - Hove

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Really helpful sales assistant

Really helpful sales assistant - very patient with an excellent balance between being helpful but not in any way ‘pushy’. Explained the finance agreement very clearly. A very good experience in store today.

15 February 2026
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Reply from Sofology - Hove

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

An excellent experience today

An excellent experience today, Drew was very helpful in making sure we went away with exactly what we wanted.

8 February 2026
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Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for Drew, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Richard was great

Richard was great! He listened to all our requirements and managed to help us find our dream set up! The customer service was excellent and the sofas available were very nice!
Thanks Richard!

8 February 2026
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Reply from Sofology - Hove

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

Friendly staff

Friendly staff

30 January 2026
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Reply from Sofology - Hove

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Quick and easy and no pressure to buy

It was very laid back and no pressure. Very easy to purchase and no obligation for extra bits. Highly recommend James as a sales person.

1 February 2026
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Reply from Sofology - Hove

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Vanessa was very professional and…

Vanessa was very professional and knowledgeable about my chosen product and kindly walked me through the entire process, especially due to the fact my new home isn’t complete yet and guided me through delivery dates etc informing me of all my options.

1 February 2026
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vanessa. Have a great day 😊

Rated 5 out of 5 stars

Vanessa

Outstanding service from Vanessa. Kind, caring, patient and professional

1 February 2026
Sofology - Hove logo

Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Assistant Drew was very professional

Assistant Drew was very professional, very helpful, polite. He is an asset to the company. Thank you.

30 January 2026
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Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for Drew, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great showroom and really friendly

Great showroom and really friendly, knowledgeable staff. Liked it was very relaxed with no pressure put on me. Fantastic customer service and the guy that assisted me was very helpful.

25 January 2026
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Reply from Sofology - Hove

Thank you for awarding us 5 stars Johanna!

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff, easy ordering process.

27 January 2026
Sofology - Hove logo

Reply from Sofology - Hove

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great sales person…

James the sales person was absolutely lovely and very patient !!!!
Thankyou James ,

26 January 2026
Sofology - Hove logo

Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Top class service and products

Great service from Polly who was so knowledgeable about all your sofas that she was able to take us straight to a sofa that perfectly fitted our restrictive room dimensions. She gave us advice on which extras to include and made the process simple and professional.
Overall the quality of service and products were a step above other furniture stores we’d visited.

21 January 2026
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Reply from Sofology - Hove

We love to hear that we are a step ahead of others. Thank you for choosing Sofology Sandra :-)

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