Sofology - Hedge End Reviews 

3,275
•
TrustScore 5 out of 5

4.8

Unit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB

•

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Rated 5 out of 5 stars

We had a great experience buying our sofas, and Si was extremely helpful throughout the whole process. He took the time to listen to exactly what we wanted and made placing our order very easy a... See more

Company replied

Rated 5 out of 5 stars

Great staff, not too pushy, good knowledge of products. Si was especially helpful and talked us through the sell process. Great selection of sofas . The sofa we chose ticked every box.. lumbar and ne... See more

Company replied

Rated 5 out of 5 stars

Excellent and professional member of staff, Marie, who took her time and lots of patience to explain every aspect of purchasing a sofa from Sofology. We discussed at length the type of sofa to suit my... See more

Company replied

Rated 5 out of 5 stars

Today we made a purchase of z as three piece suite and were served by Marc who was not only professional, knowledgeable about the products he was selling but also extremely personable, helpful, honest... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 03448639051

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,275)

13,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Kevin was very friendly and welcoming

Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

3 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology Nikki.

Rated 5 out of 5 stars

Unbelievably good service

Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

2 March 2026
Unprompted review
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Reply from Sofology - Hedge End

Thank you for choosing Sofology Michael :-)

Rated 5 out of 5 stars

Natasha was so helpful

Natasha was so helpful. She listened to our requirements and took us straight to the ones that ticked the right boxes. She also suggested a couple of alter tubes that we might like to consider and we were able to then narrow it down to 2 weeks really liked. We came home and looked at the space we had in our room and returned the next day with our daughter so that she could help us make the final decision. She was not pushy but helped keep us focused! There were so many nice sofas to choose from it was hard to decide but with her advice we go there relatively fast and are thrilled with our choice.

1 March 2026
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Reply from Sofology - Hedge End

This is a great review Rachel, thank you for taking the time to share your experience :-)

Rated 5 out of 5 stars

Marc was very knowledgeable and…


Hedge End, Southampton Store:
Marc was very knowledgeable and helpful.
We were reassured that he was at the end of a phone if we needed any extra help or advice.
At no time did we feel pressured, Marc was happy to let us take our time and then give us as much information as we needed to complete the sale.
Thank you

24 February 2026
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Reply from Sofology - Hedge End

It sounds like Marc was a great help during your visit Lesley. Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Sahil was very good with us today

Sahil was very good with us today. Lots of time taken and not pushing for a sale at all. Just the right amount of support, information and professionalism. We felt very comfortable with him. Thank you Sahil.

1 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Natasha was a great help …

Natasha was a great help with choosing and ordering our sofa , gave us great info on what we were getting and was able to answer all our queries about the fabric and cleaning and aftercare,
We were very happy with everything,

25 February 2026
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Reply from Sofology - Hedge End

We are pleased to hear this Russell, thank you for choosing Sofology.

Rated 5 out of 5 stars

Great customer service

28 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 4 out of 5 stars

On my original visit I spoke to Marie…

On my original visit I spoke to Marie who was very helpful indeed and also with follow up e mails.

25 February 2026
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Reply from Sofology - Hedge End

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Just wanted to say Dave is a brilliant…

Just wanted to say Dave is a brilliant asset to your team, thats why we came back to purchase our furniture. He is happy and very helpful and made us feel very comfortable 😊 we are very happy customers

28 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

We had a great experience in Sofology…

We had a great experience in Sofology Hedge End. Natasha was very professional, friendly and a pleasure to deal with.

23 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Natasha. Have a great day 😊

Rated 5 out of 5 stars

The only place I would ever go for a sofa

This is the only place I would go for sofas and chairs now, No annoying pressure sales, no gimmicks, less stress than most other shops and more reliable than online. Good quality stuff too.

25 February 2026
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Reply from Sofology - Hedge End

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Great personal service

Great personal service
From Si at Sofology today. He patiently went through our requirements, answered our questions and helped us make the decisions and place the order.

25 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Si. Have a great day 😊

Rated 5 out of 5 stars

The sales associate was very very…

The sales associate was very very helpful and informative. He was very patient while we took our time making a decision and was happy to anwser any questions we had.

24 February 2026
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Reply from Sofology - Hedge End

Thank you for taking the time to share your experience Mrs Kabadayi

Rated 5 out of 5 stars

Excellent service from Natasha when I…

Excellent service from Natasha when I brought my hard of hearing mother in to view. Great level of information without being pushy.
Thank you to George when placing order.

24 February 2026
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Reply from Sofology - Hedge End

Thank you for awarding us 5 stars Mrs Allinson

Rated 5 out of 5 stars

Well trained staff

Well trained staff, friendly and professional. Made me feel like a valued customer.
They made plenty of time for us. We didn't feel pressurized or rushed.

23 February 2026
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Reply from Sofology - Hedge End

Thank you for awarding us 5 stars Barbara :-)

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