excellent service very friendly, helpful and no pressure to buy , nothing was too much trouble assisted by excellent staff, went away to consider the options and returned when we made the decision.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I didn't feel rushed and spent a couple of hours deciding looking at all the options. So much to see, and taking measurements , trying to visualise how it would look in my room, so the staff had to... See more
Company replied
Very friendly staff, very helpful and polite. I brought a settee 🛋️ and a recliner chair. Looking forward to having it in my new home. Very good price.Would definitely recommend the company to my fri... See more
Company replied
What we particularly liked was that Mark spent a lot of time with us making sure that we had all the information that we needed. He also encouraged us to look elsewhere to make sure we were absolutely... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 03448639051
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not at all pushy
Had a lovely visit to the Hedge End store. The female assistant (name begins with N I think) was very helpful and not at all pushy. Sent us all the details on an email to complete the order at home. Just a shame it takes 15 weeks
28 January 2026
Reply from Sofology - Hedge End
Good things come to those who wait Stephen :-)
Friendly and easy purchase
Steve was great. He talked me through all the options for my sofa and what they meant. Lovely and friendly guy to deal with, made the whole process really quick and easy. Explained what to do when I get my delivery date and made sure I knew who to call if I need anything. Highly recommend and the sofa is so comfy.
31 January 2026
Reply from Sofology - Hedge End
Thank you so much for your recommendation!
Mark was fab
Mark was fab, very helpful and knowledgeable about the product we purchased, thank you!
31 January 2026
Reply from Sofology - Hedge End
Thank you for awarding us 5 stars!
Brill and friendly
Brill, very efficient and friendly! And I am extra sold on how quick the sofa is going to be delivered, I’m not one to want to wait 3 months for a sofa!
31 January 2026
Reply from Sofology - Hedge End
Thank you Mr Pheasant
Very helpful team at Hedge End
Very helpful team at Hedge End, in particular a shoutout to Sahil
30 January 2026
Reply from Sofology - Hedge End
Thank you for awaridng us 5 stars
Very helpful and friendly sales…
Very helpful and friendly sales assistant. A credit to your company.
30 January 2026
Reply from Sofology - Hedge End
Thank you for sharing :-)
Sahil was helpful and informative…
Sahil was helpful and informative without being "pushy" and gave us time and space to browse.
29 January 2026
Reply from Sofology - Hedge End
Thank you Peter!
Polite and helpful very grateful for…
Polite and helpful very grateful for help given
29 January 2026
Reply from Sofology - Hedge End
Thank you for sharing Nicola!
Great shopping made easy
Friendly informative staff - would use this storre again
Mathiew and Natasha couldnt have been more helpful and answered all our questions
24 January 2026
Reply from Sofology - Hedge End
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Marc was very helpul and recommended…
Marc was very helpul and recommended best options for us, even suggesting cheaper options where appropriate
25 January 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Marc. Have a great day 😊
Great service from Marc at the Hedge…
Great service from Marc at the Hedge End store. Very informative and helped us find the right sofa without any stress.
27 January 2026
Reply from Sofology - Hedge End
Thank you for awarding us 5 stars Rachael
Great service and information from the…
Great service and information from the assistant Marie. Couldn't do enough to help us.
24 January 2026
Reply from Sofology - Hedge End
Thank you for sharing your experience :-)
Salesman George
George has been so helpful, nothing was too much trouble for him. He made our experience easy and hassle free. Thank you George!
27 January 2026
Reply from Sofology - Hedge End
Hi there, thank you for your review. Another great review for George, we will make sure to pass this on! Have a nice day.
Sofa purchase
George was so helpful. He explained the different coverings we could have on the sofas and the additional guarantee that we could take.
Very impressed and would not hesitate to recommend you.
27 January 2026
Reply from Sofology - Hedge End
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Hedge End
Thank you for awarding us 5 stars Mike :-)
Loved the design and fabric
Loved the design and fabric.
Marie was patient and very helpful
24 January 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great experience with Natasha
Thanks to Natasha we were able to order the items we wanted quickly, she was very helpful, conversational and knowledgeable about the items. Thanks Natasha, great job!
25 January 2026
Reply from Sofology - Hedge End
Thank you for taking the time to leave a 5-star review!😊
Customer service was great
Natasha was great, hugely personable and no pressure selling, very clear and honest advice.
Really helped us choose sofology over others offering similar sofas.
25 January 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofology has got something a bit different. Second visit to this store so we pretty…
Second visit to this store so we pretty much knew which sofa we wanted but Kieran was so helpful & knowledgeable letting us take our time in making out choice. When it came to the sale there was no pressure to take out any extras which i like as there is nothing worse than a pushy salesperson. Cant comment any further just looking forward to it arriving.
23 January 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Sofa-Buying Experience
Quick, very easy, Natasha was very knowledgeable about the product, answered questions and was cheeerful and helpful throughout.
24 January 2026
Reply from Sofology - Hedge End
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.