Sofatime Reviews 

375
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, patience, and friendly approach, making the shopping process easy and stress-free. Many people highlight the excellent customer service, appreciating the personalized guidance and the lack of pressure to buy. The overall service and user experience are frequently described as exceptional, with customers feeling well-looked after and happy with their purchases. However, some customers also noted issues with product quality, receiving items that were faulty or not as described in the showroom. A few other people also felt that the customer service was poor, mentioning difficulties in communication, unresponsiveness, and a lack of resolution for their concerns.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight and satisfaction with... See more

Service

Users describe positive interactions with service, highlighting staff as friendly, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more


Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(375)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you need a new bed or sofa etc..call…

If you need a new bed or sofa etc..call in & see Tony in the coleraine store. Let's just say he has a different approach to sales than most people I have met in the industry. He is very professional, knowledgeable & honest . A very refreshing change from the usual BS. Tony went above & beyond and got us exactly what we wanted. So we'll done Tony that's how it's done.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience buying…

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure we found something that fit both style and budget. The whole process felt easy and stress-free—highly recommend!

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Melisa and team 100%

From the minute we walked in for a nosey untill walking out hours later we were well looked after 200% with a new sofa and bed and new friends will be back soon lol

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Melissa in Coleraine is an absolute Star!

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering.

I needn't have worried. Melissa was on hands to assess my needs and answer all my questions. One Tempur mattress and a suitable bedframe later it was a 'done deal'.

Thoroughly enjoyed my shopping experience and will know where to go for that beautiful leather suite of furniture. Thanks Melissa!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We were given all the information we needed and asked all the questions to understand our lifestyle and needs. We are given proper time and the customer service was great from Edward at the Bangor branch!

6 September 2025
Unprompted review
Rated 4 out of 5 stars

Have a wee look

What a morning only went in to have a look ended up with a bed and 2 2seater sofas Edward was a great help explained everything I needed to know no pressure sales talk only bad thing is I'm going to have to decorate bedroom and living room

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Omagh store

Jeff from the Omagh store was very knowledgeable. His customer care skills are outstanding.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

First class Melissa!

Melissa was an absolute delight to speak to. She took her time to show us all the frames and mattresses within our budget. Her personality was infectious and her knowledge of the products was fantastic. 5 star service. Buy from Melissa! 😀

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Caroline was very helpful and patient…

Caroline was very helpful and patient assisting us in buying our new sofa! Not pushy at all and let us have a good look around answering any questions we had. 10/10 service from Caroline. Thank you

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Lee from Derry store was very friendly…

Lee from Derry store was very friendly and approachable . Very informative regarding beds and allowed us to use sleep system to see a mattress that best suited us , we got a great deal today and are very happy with the service we received.

4 August 2025
Unprompted review

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