We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more
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Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.
Contact info
6-16 Duncrue Crescent, BT3 9BW, Belfast, United Kingdom
- 028 9050 8300
- customer.care@sofatime.co.uk
- sofatime.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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If you need a new bed or sofa etc..call…
If you need a new bed or sofa etc..call in & see Tony in the coleraine store. Let's just say he has a different approach to sales than most people I have met in the industry. He is very professional, knowledgeable & honest . A very refreshing change from the usual BS. Tony went above & beyond and got us exactly what we wanted. So we'll done Tony that's how it's done.
We had an excellent experience buying…
We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure we found something that fit both style and budget. The whole process felt easy and stress-free—highly recommend!
Melisa and team 100%
From the minute we walked in for a nosey untill walking out hours later we were well looked after 200% with a new sofa and bed and new friends will be back soon lol
Melissa in Coleraine is an absolute Star!
Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering.
I needn't have worried. Melissa was on hands to assess my needs and answer all my questions. One Tempur mattress and a suitable bedframe later it was a 'done deal'.
Thoroughly enjoyed my shopping experience and will know where to go for that beautiful leather suite of furniture. Thanks Melissa!
Best customer service I’ve received!
Edward was great and was very helpful, he made sure we understood everything before going forward. Will definitely be back again just for his customer service!
Excellent customer service
We were given all the information we needed and asked all the questions to understand our lifestyle and needs. We are given proper time and the customer service was great from Edward at the Bangor branch!
Melissa was very helpful and a pleasure…
Melissa was very helpful and a pleasure to deal with
Fantastic service from Edward
Have a wee look
What a morning only went in to have a look ended up with a bed and 2 2seater sofas Edward was a great help explained everything I needed to know no pressure sales talk only bad thing is I'm going to have to decorate bedroom and living room
Omagh store
Jeff from the Omagh store was very knowledgeable. His customer care skills are outstanding.
First class Melissa!
Melissa was an absolute delight to speak to. She took her time to show us all the frames and mattresses within our budget. Her personality was infectious and her knowledge of the products was fantastic. 5 star service. Buy from Melissa! 😀
Michael was very helpful and made us…
Michael was very helpful and made us feel very welcome in store and helped us choose the right sofa! Thank you Michael
Caroline was very helpful and patient…
Caroline was very helpful and patient assisting us in buying our new sofa! Not pushy at all and let us have a good look around answering any questions we had. 10/10 service from Caroline. Thank you
The customer service was Excellent. Especially Johnny was very helpful and deserves a pay rise in my opinion.
Excellent and the experience was so quick and staff was very helpful l especially Johnny at the Ballymena store.
Monika was extremely helpful and…
Monika was extremely helpful and attentive. A very kind person to deal with and she provided great advice!
Caroline was extremely friendly and…
Caroline was extremely friendly and helpful. Insightful about each product and was not pushy about particular products.
Super friendly staff
Melissa was so incredibly helpful and friendly. We got a fantastic deal and are really happy with the whole experience.
Jonny was Very helpful
Jonny was Very helpful, well educated on products. Great personality and customer service
Jonny was very pleasant and…
Jonny was very pleasant and professional to deal with
Lee from Derry store was very friendly…
Lee from Derry store was very friendly and approachable . Very informative regarding beds and allowed us to use sleep system to see a mattress that best suited us , we got a great deal today and are very happy with the service we received.
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