Sofatime Reviews 

I picked a 3 & 2 seater suite but it was discontinued a few days before I was due to receive it. I wanted my deposit back so I could go elsewhere but was talked into another set when they gave me a large discount, however after only 2 MONTHS the sofa started sagging. This started a year long battle to try & sort this out. They seemed helpful until after I'd paid the suite off & then they told me they WEREN'T going to do anything & to go to Trading Standards. I had told Sofatime Customer Service thst i was disabled & sat on the one side of the sofa for comfort, they told me i should've been moving around & changed seats (REALLY), i asked if that meant someone who is disabled & housebound shouldn't buy one of their suites but they said no as there was nothing wrong with their furniture. Instead I went to Radio Ulster & their consumer programme with Holly Hamilton. FINALLY Sofatime gave me £300 & let me keep the problem sofa, which I took as the stress had made me ill & the sofa was making my disabilities worse. I wouldn't recommend them & to be honest, I wouldn't even buy a cushion from them. I am BITTERLY DISAPPOINTED in the way I was treated

Called in-store today for a quick visit, to buy a mattress, and came across an unbelievable deal on a living room sofa-set that was just too good to turn down. Karen and Johnston were exceptional to deal with and, with customer service being something we value — being why we shop in-store and local, rather than online — it helped seal the decision to go for it. Ended up with a great deal on both the mattress and the set, so two birds with the one stone and all that. This is our third time, now, dealing with Dreams in their Omagh store and we will be back again when need next arises. Thanks again to Karen and Johnston for their personal and attentive service. It makes the difference. Seán and Claire Bresnahan, Omagh.

Jonny did an excellent job, great honest service, and very happy with purchase

Very helpful and excellent service and advice would have no problem recommending Adam and the store for anyone looking for a sofa

Adam at the Belfast store was extremely helpful. I am shopping for furniture for a new house but have not yet been able to confirm a move in date, Adam was able to advise me as to their holding policy and lead times in a very comprehensive manner and was able to provide great advise as to furniture options. Very appreciative for his assistance.

Big thank you to Adam C for his help with purchasing a new suite of furniture. He was very helpful, friendly and knowledgeable and patient as we made our decisions. We had a very positive experience and would be very happy to shop here again in the future.

Met at the door by Adam C. Not pushy and really easy to deal with. Didn't mess us around or try to sell us stuff we didnt want nor need. Genuine stand up guy.

Professional help from dawne who listened to our requirements and helped us choose beat products

Emma provided outstanding service. She demonstrated excellent product knowledge and presented us with a wide range of colour and fabric options for the sofa and armchair we selected. At no point did we feel rushed; instead, we were given ample time to consider our choices and make an informed decision. Emma’s expertise and interpersonal skills are a real asset to the store. We would not hesitate to return in the future.

Emma is exceptional. We were only looking but found the perfect sofa and helped with everything. She's a credit to yous

Stephen was fantastic! Nothing was a bother. Would definitely recommend!

Jonny in the ballymena branch was very helpful and informative and made our decision to choose our sofa very easy and stress free!

Jackie on the Boucher road was Very helpful, gived us time & space to think about the product we where buying. Also helped us with the colour and gived his opinion. Very good customer service

Adam was extremely helpful when choosing our new sofa, everything was very well explained. Great experience overall. Thank you Adam

David was so informative and helpful, we were given the space and time to look without feeling pressured. When we sat down with him to go through our quote he was thorough and made sure we had everything we needed to make an informed decision. He answered every question and took lots of time with us. He was very personable and warm. When we came back the next day he again took plenty of time and offered all help and advice and made the process of purchasing our new sofa very easy.

Emma was great showing different fabrics and sharing her knowledge

Emma in Ballymena was very helpful in helping choose sofa & colour

Great customer service and very attentive

Xander was really helpful and provided great service

Almost one month after promised delivery date and told order would arrive today. Despite taking day off work, the order did not arrive. Multiple email correspondences ignored and impossible to get on the phone.
Still no sofa after almost 4 months, when told that standard delivery time is 8-9 weeks.