I’ve seen a sofa set on their site and sent messages asking if they would sell one piece only and then confirming I’m still interested and today another message asking if anyone reads the messages.
Don’t think I will deal with them if this is their customer service

Pick up of sofa was on time, and process was smooth

PLEASE BEWARE!!!Poor customer care.
No point of contact whatsoever.They tend to keep you sofa for weeks without caring to send an update.This shoddy platform does not even have a customer care number.
Been weeks since my sofa was sold but haven’t released the money yet.

We were kept in the loop all along. What we were told what would happen and - happened.
The sofa was as described, like new.
The delivery men were very cheerful and efficient.

Easy site to navigate. Everything went smoothly. Sold sofa within a week. The company that picked up our sofa were brilliant. Great experience.

Was sceptical as never ordered from here before. Very easy process, item was as described as well. Kept up to date through every step of the process. Delivery also very good, gave me a 3 hour time slot the day before, called me on the day to let me know they're 30 mins away. They put the sofa in the dedicated room and built it there also.

Honestly I cannot fault Sofalistic.
Great communication throughout, the delivery people were fab and put the sofas where I wanted, cleared the packaging etc, and I got a fantastic quality sofa for an absolutely bargain price! I honestly dont know if I'll buy a brand new sofa ever again!

A great platform for sellers, we great customer service as well. We sold our couches via sofalistic and had a seamless process from collection to delivery to the buyer. The team kept us updated all through. There was a slight delay in delivery that got us concerned, but this was resolved as they followed this up with a phone call.
Highly recommended platform

Bought a sofa but seller has to approve. what a load of crap. No phone line no customer service. Money taken from account even they say it on hold. but my money is gone. still no sofa and if seller was serious they would had accepted the sale straight away not waiting 48 hours. regretting to try. This is scam obviously like others write

Easy to list an item and to arrange for pick up
Didn’t think it would be possible to sell a sofa second hand after having no luck on other platforms but i think the built in delivery service really helps
Fair price deductions from the platform for the service

Superb service.
Love the transport being provided so buyers and sellers can forget about it.
Love the instructions to fully show your sofa.
Also love having a minimum price so you can’t be pushed down too low.

Well, what can I say other than a major disappointment.

First I try to buy a sofa and you couldn't message properly, only could only choose questions from drop down menus.

So the company said they'd contact the seller and ask. Never heard from them again, even with a chase.

Suddenly we can actually use free text to contact sellers. Only to find it's been sold elsewhere.

Second attempt, I buy the sofa only to find out from the seller they sold it the following day after I'd bought it.

So there's no proper contract of sale. Expect sofas not to be there or sellers not to honor the sale.

Complete waste of many hours searching through a lot of sofas that really should be taken to the tip for recycling....

The search facility is rubbish, there are no filter settings. There are days where the site moves so slowly you may as well have a dial up connection.

Overall I could have spent my time better.

I loaded our sofas and foot stool onto the website.
I boosted to get some interest and people were messaging me about it. But when I tried to message back, the app wouldn't let me. I have emailed Sofalistic but they can't be bothered to acknowledge me. So I have now closed my listing.
A waste of time and my 'boost your listing' money!!!

Fantastic service from the beginning to the end
Very responsive customer service
A very efficient delivery team
Thank you

“Brought” a suite from Sofalistic..then realised the seller had 48 hours to decide whether they want to sell to you or not.. once you “buy” the sofa you can’t contact the seller?! Tried to contact sofalistic and you can only do so by email.
48 hours later I still don’t know if I have purchased a new suite or not. Rubbish I would not recommend this service I can only hope they are a legitimate company.
Update - My order has been cancelled 😡 what a complete and utter waste of time!!!!

Excellent service start to finish
Delivery went really smoothly

Sofa’s are in excellent condition
So happy with them
Can highly recommend Sofalistic
And will be sure to use them again should the right sofa come up for sale

The sofa was delivered to us damaged, we contacted Sofalistic the day the sofa was delivered. The damage wasn't shown in the photos and Sofalistic confirmed that the delivery company damaged the sofa. Nearly 3 months later and still no partial refund or repair attempt. Responses to emails are ridiculously slow. The worst company I've dealt with in a long time. Avoid!

Ordered a sofa on the 10th January it was collected from seller on 18th January it’s been 11 days I’ve had no contact regarding delivery I’ve tried to contact multiple times daily via email but no reply even via facebook messenger who replied once saying there was a delay, they have stopped replying now asked for a refund again was ignored terrible service and left down £254 and no sofa. Jordan Howe

I have a question on the delivery, if I am buying two items from two different sellers .. do I pay delivery of £129 or do I have to pay another £129.

I have now paid twice for a listing boost. The initial two‑day boost worked exactly as advertised — the item was prominently displayed and interested views were high. On that basis, I extended the boost for a further five days. Since then, views have collapsed and the listing is no longer visible in the Featured section even after scrolling through multiple pages. This bears no resemblance to the service described, paid for or previously experienced.
Customer support is disappointing. Although response to email is quick and attempts to be helpful, I have no been given a meaningful response. They describe features that I simply cannot see using a Windows 11 system with no site settings that preventing designed web display functions working correctly. There is no App. with enhanced display functions that I am aware of and, in any event, viewing via a laptop should not preclude full display functionality. There is no telephone contact provided and the ‘live chat’ appears to be a low‑quality automated bot offering no meaningful assistance for bespoke queries.

*** Follow up on the response ***
I genuinely appreciate the quick reply here.
I have indeed exchanged emails with support, but it would be inaccurate to describe their advice as unambiguous. Also, no screenshots were ever provided by them and you may be confusing this with the images of my own screen that I sent in my last email.
I would also note that when someone refers to “rotating” or “rotational” screen sections, it implies a programmed UI, marquee or ticker JavaScript implementation within the interface — not simply pressing F5.
It is also reasonable to question whether the boost feature as now explained is now so heavily subscribed that, in practice, it offers no meaningful advantage and functions no differently from items being displayed in a random order. Seeing an item featured for only a few minutes on "rotation" with hundreds of other boosted items is not likely, statistically, to generate significantly increased views to be cost-effective promotion.
In any case, none of this explains why my item was consistently "Featured" during the initial two‑day boost yet has not been prominent since the 5 day extension was paid for. Maybe a discrepancy in the algorithm.