Sofalistic Reviews 821

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often finding it to be exactly as described and in excellent condition. The delivery service is consistently praised for its efficiency, professionalism, and the helpfulness of the staff, who often go the extra mile to set up items and remove packaging. The overall service and user experience are frequently highlighted as seamless, easy, and well-managed from start to finish, with clear communication throughout the process. However, some people were dissatisfied with the delivery times, noting that they sometimes fell outside the initially provided windows. A few other people also felt that the platform's filtering and verification could be improved to reduce time-wasters and ensure sellers honor sales. There were also occasional reports of incorrect product dimensions, damaged items during transit, or receiving the wrong product.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are delighted with their purchases, finding... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the professionalism and... See more

User experience

Customers consistently note positive experiences with user experience, finding the process easy to set up,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item we got was great and for a really good price. The minor downside is the variance on delivery time; you can select a day, and they'll inform you the evening before of a timeslot spanning a few... See more

Rated 4 out of 5 stars

Very happy with the sofa I purchased and seller was brilliant. Delivery time was around 3 weeks which was over my scheduled date, but the delivery guys was fabulous. However a power pack was lost in... See more

Rated 5 out of 5 stars

Really easy process from start to finish. Sofa is absolutely fantastic, looks like new at a fraction of the cost. Exactly as described. Organising the delivery was easy and the delivery team kept us u... See more

Rated 5 out of 5 stars

A brilliant way to sell a sofa. The whole process was very professional and I was kept informed at every stage. Advertise your sofa, someone buys it, Sofalistic collect it (it's all wrapped rea... See more


Company details

  1. Online Marketplace
  2. Sofa Store
  3. Used Furniture Store

About Sofalistic

Written by the company

Reducing Sofa Waste.
One Sofa at a Time.

Sofalistic is the UK’s first online marketplace dedicated to helping people buy and sell sofas nationwide. We have two core aims: to reduce the number of sofas ending up in landfill or being incinerated, and to help customers find high-quality, preloved sofas at a fraction of their original retail price.

How and why we're different

1. We save you time

We’ve made the process of buying and selling sofas easier than ever. From collection to delivery, we handle all the heavy lifting – making sure great sofas don’t go to waste.

2. We save you money

Buying a preloved sofa can save you up to 90% on premium brands. So not only are you shopping sustainably – you're also getting excellent value for money.

3. We put sustainability first

Sofalistic is where a love for stylish sofas meets a commitment to the environment. By keeping sofas in circulation and out of landfill, we help give furniture a longer life – and reduce waste in the process.

Why sell your sofa with Sofalistic?

  • Sell quickly: List your sofa in just 3 minutes and have it sold within days.
  • Free collections: Our professional two-man team will carefully collect your sofa and deliver it to its new home.
  • Easy (and free!) listing: It only takes a few minutes to list. Snap some photos, add the details, and we’ll handle the rest.
  • A seamless selling experience: We remove all the hassle. List, sell, collected, paid – it’s that simple.
  • Safe & secure: All transactions happen through our secure platform, so your address and payment details remain private.
  • Fast payments: Most payments arrive in your account the same day via Faster Payments – though it may take up to 48 hours in some cases.

How it works – Buying with Sofalistic

  1. Find your sofa: Browse your favourite brands, styles and colours – all from the comfort of your own home. When you find the one, simply add it to your basket!
  2. Buy it: Checkout securely and confidently with our Money Back Guarantee. Your payment is held safely until we've confirmed the item has been picked up.
  3. Delivered in days: Your new sofa can be delivered within days by our two-man team. Sit back and relax – we’ll bring it straight to the room of your choice.

Contact info

4.2

Great

TrustScore 4 out of 5

821 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Affordable sofas and fast delivery *****

A really easy way to buy a good quality sofa at the fraction of the price it would cost new. The sofa I bought looked almost new and was delivered without any fuss to my address and into the room it was to be in. Can't fault this service and it's great to know I am helping to reduce waste too.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

I received a sofa with sun damage on it and this was not listed in the advert. Trying to get hold of someone is a nightmare. I have emailed several times and heard nothing. There is no telephone number for them at all. Stay away from this company.

22 March 2026
Unprompted review
Rated 3 out of 5 stars

Review updated

Would recommend but just expect it to take a while longer than what's actually on the website, I would say use the company but have patience (which I don't have)... Sorry 😐

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating…

I have sold a sofa through sofalistic and it got picked up on 25th March. Since then I have no update on the sell if it is already delivered or delayed. I have called customer care which is useless as it asks to leave a voice message but you dont get any call back. I have sent couple of emails to customer care but no response from them as well. It is so frustrating and I will never use this site to sell or buy sofa in future.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

I’m really disappointed with my…

I’m really disappointed with my experience ordering from Sofalistic.

I paid around £130 for delivery, which I expected would come with a reliable and professional service. Initially, I was given a delivery window between March 27 and April 6, but my order has now been pushed back to April 11 with no proper explanation.

What’s even more frustrating is the complete lack of communication. I’ve tried calling multiple times, and no one answers or calls back. For a company charging this much for delivery, this is simply not acceptable.

At this point, I feel let down and would not recommend based on my experience so far. I hope they address this and improve their customer service.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, Was kept updated and sofa came with no problems and delivery men set up my corner sofa for me, Very friendly, I recommend buying from them, The seller was fast also and sofa came as described, Very very happy

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Helped us save a ton of money

Sofa that was delivered was exactly like the photos and as described. Very clean and very comfy despite being 11 years old! Saved some serious money compared to buying a new sofa, would HIGHLY recommend!

3 April 2026
Unprompted review
Rated 3 out of 5 stars

Fraud warning- sofalistic platform

Hello. Just warning people

I had a message on sofalistic. Woman named Evie. Can I WhatsApp a video. I did. She said she paid for the sofa and sent me a PDF verification through WhatsApp to approve the sale

This is fraud!! Sofalistic will send a email to verify sale. Do not verify on any other platform

The number ended 0039

I also had a message from Sophia to verify using a link. Do not use the link. It is fraud

Stay safe everyone

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I've just been robbed

I've just been robbed. This website withdrew £567.00 from my account that I was supposed to receive for selling my sofa. And they even tried to withdraw much more money, so I had to block my account and card. They ruined everything.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a sofa on 25 March and it was…

I ordered a sofa on 25 March and it was collected on 28 march I was told delivery would be arranged within 72 hours
No one contacted me at all I tried to contact via email many times no reply and there is no number to contact them
Finally got a reply on 1 April asking me to call a number to arrange delivery
When I called they have informed me they cannot deliver the sofa until 12 April delivers is extremely expensive and you have to wait so long
If I knew it would take 3 weeks to to be delivered I would never have ordered
I would never use this company again
There is 0 customer service and it is very expensive

2 April 2026
Unprompted review
Rated 1 out of 5 stars

No update on delayed order

Purchased a sofa on the 18/03 and when prompted to choose a delivery date we selected the 31/3. We received an email saying the sofa had been collected on the 27/03. The day before our selected delivery date I had still not heard anything about our delivery and emailed to chase this up. I then tried calling and left a voice mail and I have still yet to hear back. On our selected delivery date the delivery company called us and said that the soonest delivery date would be the 10/4. 10 days later than we expected. And yet I have still had no contact from sofalistic about this delay. We are without a sofa in our flat and would not have bought one it had we known it would take 3 weeks to arrive. You pay £125 for delivery and they don’t even deliver near your selected delivery date. I can even see on the website that if your selected delivery date doesn’t suit they will prompt you to select another date. This did not happen. the sofa was collected on time so there is no reason it couldn’t have been delivered other than bad organisation. I have emailed again and still no communication. Would not recommend this company.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Has been a very easy experience..

Has been a very easy experience from initially advertising to various messages from potential buyers. My sofa was sold for a decent price but the main attraction from this site is that you don't have to deal with people visiting your house. Collection was very organised with dates and times and I received my money on the exact date I was told. Well done Sofalistic.

1 April 2026
Rated 5 out of 5 stars

From start to finish every step was…

From start to finish every step was very well managed by the team . Platform is secure , no hassle , frequent timely communication to update me at every step . I am very pleased that I found them and managed to sell my beautiful Roche Boboi sofa to another person to enjoy it .

31 March 2026
Rated 1 out of 5 stars

Absolutely scammers. DO NOT TRUST

Absolutely scammers. Was trying to sell a sofa, someone messaged me interested. Then Sofalistic asked me to Approve a payment to them for £290:00 to verify my account details as a seller. NOT A CHANCE. DO NOT TRUST.!!!!

31 March 2026
Unprompted review

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