S O'Brien Heating Solutions Ltd Reviews 141

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and politeness, often highlighting specific individuals for their excellent service. Many people appreciate the high quality of work, noting that installations and repairs are completed efficiently and to a high standard, with careful attention to tidiness. Some people, however, reported dissatisfaction with the company's communication and responsiveness, citing instances where engineers did not show up or left them without heating and hot water. There were also mentions of engineers being rude or concerns about the thoroughness of technical assessments.

What people talk about most

Service

Customers had positive experiences with service, praising the professionalism and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the politeness, professionalism,... See more

Quality

Users describe positive interactions with quality, consistently expressing delight with the work and overall... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, receptionist was very helpful, Andy our service engineer rang to give an approximate time of arrival. Bang in time, and was happy space was made for him to carry out the... See more

Company replied

Rated 5 out of 5 stars

Adam fitted our new Worcester boiler over 2 days , and three radiators with rads and hive fitted. Covered relevant carpets before starting.Really friendly and got on with his job professionally, tidy... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. Our boiler broke and needed replacing and Adrian from S O'Brien came out the same day to quote for a new one. He talked through all the options and gave good ad... See more

Company replied

Rated 5 out of 5 stars

Fanatastic service. Our boiler was leaking badly before Christmas. Adam came out and gave us a quote. Steve came 2 days before christmas and replaced the boiler whilst Adam fitted 2 new radiators and... See more

Company replied


Company details

  1. Gas Installation Service

Information provided by various external sources

S.O’Brien Heating Solutions prides itself on being a well reputed local family run company, providing all your central heating and hot water needs. With continued growth and improvement, S. O’Brien Heating Solutions is a company you can trust and rely on. We are a business who offer a range of services from heating repairs, gas safety certificates for landlords to boiler installations and gas appliance servicing. All S. O’Brien Heating Solutions gas engineers are qualified by legal statute and independent industry assessment as gas installers competent in dealing with both natural gas, LPG (liquefied petroleum gas). Our engineers are not only trained and qualified to the required Gas Safe standard but have extensive product training from leading boiler manufactures and controls systems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very polite young man

Very polite young man, carried out the work efficiently. Left no mess behind him. You would hardly know he was there. What more could you ask for?

15 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you for the great review. We’re really pleased to hear you were happy with the service and how tidy everything was. Much appreciated, and we’d be happy to help again anytime! 😊

Rated 5 out of 5 stars

Excellent Service…

Our boiler failed and was beyond repair. A replacement needed to be fitted quickly. S O' Brien Heating Solutions managed to supply, fit and commission a new boiler within 2 days.
The fitting and commissioning was excellently carried out and Adam was very professional and pleasant.

3 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you for your kind review. We’re pleased we could get your new boiler supplied and installed so quickly, and it’s great to hear you were happy with the work. We’ll be sure to pass your comments on to Adam. If you need anything in the future, please let us know. 😊

Rated 5 out of 5 stars

Excellent Installation

Cannot fault the service of S O'Brien Heating Solutions Ltd. Monday, came home to a boiler that had stopped working and phoned the company for their help. Tuesday, Jack (heating engineer) came out to review the situation and he provided verbally potentional options. Oliver provided a quote for either repair or a new boiler. I decided to have a new boiler which was fitted on Friday by Adam (heating engineer) who was pleasant, professional, knowledgeable and very helpful with explaining how my new boiler worked and he checked the whole system was working well with my radiators. There was no mess left behind, my kitchen was left clean and tidy with all waste products and packaging removed. Thank you for your professional, proficient service, highly recommended to all.

19 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for such a detailed and kind review. We’re really glad we could help get everything sorted quickly for you. It’s great to hear how happy you were with the service from Jack, Oliver, and Adam we’ll be sure to pass on your lovely feedback. Thanks again for the recommendation, it really means a lot to us! 😊

Rated 5 out of 5 stars

Excellent from start to finish

Yesterday I had an old conventional boiler removed and replaced with a combi boiler by Adam from S O’Brien Heating Solutions assisted by a colleague.

The whole job was completed in one day to a very high standard. Both engineers were professional, friendly, and clearly knew what they were doing.

Adam had made the previous visit to the property himself to provide the quote for the work. During the initial visit he took the time to explain in detail all of the work and changes that would be carried out.
During the installation Adam explained everything clearly and kept me updated and made sure I was happy with how the new boiler worked before leaving. The work area was left clean and tidy, and I’m extremely happy with the result. I would highly recommend S O’Brien Heating Solutions to anyone needing reliable and professional heating work.
Many thanks for an excellent job, completed to a very high standard, 100% recommend

22 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thank you very much for your fantastic review. We’re delighted to hear how happy you are with your new boiler and the work carried out. It’s great to know Adam and the team kept you informed throughout and left everything clean and tidy. We really appreciate the recommendation and your kind words, thanks again! 😊

Rated 5 out of 5 stars

Liam Rocks, not Oasis!

Liam arrived on time and was polite, professional and explained everything that was needed and why. Really efficient and would use again.

19 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thanks so much for the lovely feedback 😊 We’re glad Liam provided a clear explanation and efficient service. We really appreciate your support and look forward to helping you again in the future

Rated 5 out of 5 stars

Liam came out to look at a fault on my…

Liam came out to look at a fault on my boiler and made a swift diagnosis. He is worth his weight in gold. Very knowledgeable and honest and knows his stuff. Can't fault the service or recommend enough, very trustworthy and highly reliable.

19 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thanks for the amazing review, Liam will be chuffed to hear this. We’re glad he was able to quickly diagnose the issue and provide a service you could trust. Thanks again for the recommendation, it genuinely means a lot to us 😊

Rated 5 out of 5 stars

Excellent service

Needed a boiler service done quickly and they did it within 2 days.
Excellent service

19 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thanks so much for the great review 😊 We’re really glad we could get your boiler service sorted quickly and that you were happy with the service. If you ever need anything in the future, just give us a shout!

Rated 5 out of 5 stars

Highly recommended!

Was recommended this company by a friend and can honestly say from start to finish they have been top draw! … the quote I had was a few hundred pounds more than than the lowest quote I had ( I had 3 off different companies) they kept in contact with me about start dates and what they needed etc… when doing the install they fully protected my carpets and the engineers where polite and respectful to my home. The work was completed in great time and the workmanship was very impressive. Would totally recommend this company to anyone wanting a boiler rip out and replace and on a side note…. I had an issue after the install (about 2 weeks after) I was struggling to use the controls on the handheld panel and they even came round to give me a tutorial 👍 I’m crap at technology! Thanks again guys

1 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for taking the time to leave such a detailed review, it really means a lot to us. We’re delighted to hear you were happy with the whole process, from communication and installation through to the aftercare.

Our engineers always aim to treat every home with respect, so it’s great to know that came across. We’re also glad we could pop back and help with the controls, you’re definitely not alone there!

Thanks again for the recommendation and for choosing us. If you ever need anything in the future, just give us a shout 😊

Rated 5 out of 5 stars

Very Conscientious Service Engineer

The engineer who carried out my service was very thorough, explained everything well and answered my queries, very conscientious, wore protective shoe coverings and worked efficiently to carry out the service with as little disruption to me as possible. Gave me a call on the morning of the appointment to confirm it was still convenient and advised time for arrival, which they met.

14 November 2025
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Reply from S O'Brien Heating Solutions Ltd

Thanks so much for taking the time to leave such a great review, We’re really pleased to hear that the engineer was thorough, helpful, and made the visit as smooth as possible. It’s great to know the call ahead and on time arrival were appreciated too. We’ll be sure to pass your kind feedback on to the engineer. Thanks again for choosing us 😊

Rated 5 out of 5 stars

Ideal Boiler Max Heat Installation…

Engineer Adam arrived on time and conducted all work professionally. Commuincation was excellent throughout the whole process. Necessary precautions were taken to ensure no damage to worktops. carpeting was also protected. All in all an excellent job carried out, 100% Customer Satisfaction !!

17 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thanks so much for your kind review! We’re really pleased to hear Adam arrived on time and kept you well informed throughout the installation. It’s great to know the care taken to protect your home didn’t go unnoticed. We’ll be sure to pass your feedback on to Adam 😊

Rated 2 out of 5 stars
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Reply from S O'Brien Heating Solutions Ltd

Thank you for your feedback. We understand that price increases can be frustrating. We are fully transparent with our pricing, which is clearly confirmed at the time of booking. Our current pricing sits within the industry average of £80–£120 and reflects the standard of service we provide. You chose to proceed with the booking at the updated service price, which had remained unchanged for several years prior to this increase. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Boiler service and hot water valve replacement

I booked a boiler service and also had a hot water issue, quickly identified by their operative. Jack arrived promptly for both visits, was very thorough, efficient and definitely knew his stuff. He even offered to set the heating schedule if needed and was concerned about a mark left on the carpet by a stepladder I gave him (only dust!). The office were very good too, giving clear upfront pricing and clear information, so a great experience overall and would use this company again.

5 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for your lovely review, We really appreciate you taking the time to share your experience and are glad you were happy with the service. We look forward to helping you again in the future 😊

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. Had a number of problems resolved and always have done a brilliant job. Thanks

22 October 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for your kind words, We really appreciate you taking the time to leave a review and are glad we could help resolve everything for you. Your support means a lot to us! 😊

Rated 5 out of 5 stars

Used S O'brien Heating solutions for power flushing

Used S O'brien Heating solutions for power flushing radiators that were not heating correctly. Top marks for their engineer, Adam, who was so polite and informative.
He explained the procedure from start to finish, was extremely tidy and left us very satisfied that the work was carried out to a high standard.

16 December 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for your kind review, we really appreciate it! We’re glad you were happy with the work, and we’ll be sure to pass your lovely feedback on to Adam 😊

Rated 5 out of 5 stars

Amazing work

From the start communication was excellent, I was listened to on what my needs were & they were all met. The workforce that came to my house were considerate & respectful, showing excellent knowledge and also tidied up after themselves to a very good standard, which is very rare.
I would highly recommend S O'Brien Heating Solutions.

28 October 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thanks so much for the great review. We really appreciate it and are glad you were happy with everything 😊

Rated 5 out of 5 stars

Outstanding service from from start to finish

Our boiler broke down not so long ago which left my family in a huge mess as we had no hot water or heating, after explaining our situation to one of the company directors, we had a new boiler supplied and fitted with only a few days, the engineer that arrived to complete the install was really professional and polite, he had completed the work and tested the system within the suggested timeframe, at a very competitive price . I cannot praise this company enough, working in the construction industry myself for over 2 decades I have witnessed many poor companies and seen endless sub standard work, so I can safely recommend this plumbing and heating company absolutely everybody

20 November 2025
Unprompted review
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Reply from S O'Brien Heating Solutions Ltd

Thanks for the great review, we’re really glad we could get everything sorted quickly. It’s great to hear you were happy with the engineer and the work. If you ever need us again, just give us a shout.

Rated 5 out of 5 stars

We needed our boiler servicing ready…

We needed our boiler servicing ready for the sale of our house, great communication and loved the emailed PDF work reports! made life easy for the conveyancing solicitor, highly recommended

1 December 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you so much for your lovely review. We’re really glad to hear that everything went smoothly and that our communication and PDF job report helped make the house sale a little less stressful. It was a pleasure to help, and we truly appreciate your recommendation. Wishing you all the best in your new home

Rated 5 out of 5 stars

Excellent service

Excellent service. Date as agreed, Engineer arrived at the time stated. Job completed quickly and efficiently. Engineer polite and completed a clean and tidy job. Would certainly recommend

19 July 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you very much for taking the time to leave such a positive review. We’re delighted to hear you were happy with the new boiler installation and the service provided. It’s great to know our engineer arrived as scheduled, completed the work efficiently, and left everything clean and tidy. Your recommendation is greatly appreciated, and if you need anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic service from Adam when…

Fantastic service from Adam when replacing my kitchen tap. He was punctual polite and clean and tidy would use again thank you

28 November 2025
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Reply from S O'Brien Heating Solutions Ltd

Thank you for your review. We’re glad you were happy with Adam’s service and appreciate your support. We look forward to working with you again.

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