They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more
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Review summary
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What people talk about most
Reviews shaping this summary
ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more
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shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more
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Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more
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Company details
About SnusMe.io
Written by the company
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Contact info
Box 612, 53116, Lidkoping, Sweden
- info@snusme.io
- snusme.io
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Always a good experience buying from SnusMe
Always a good experience buying from Swedish companies like SnusMe. Pretty quick delivery and well packaged!
8 April 2026
Reply from SnusMe.io
Hi,
Glad the Swedish quality shines through in the whole experience. Thanks for the kind words about the delivery and packaging.
Cheers,
SnusMe Team
Good selections and fast shipping
Good selections and fast shipping. If you order expect US customs to take a few extra days to clear into USA.
6 April 2026
Reply from SnusMe.io
Hi,
Thanks for the review and the helpful heads-up about US customs. Glad you're happy with the selection and shipping speed on our end.
Best,
SnusMe Team
Got here as described
Got here as described. Have ordered numerous times. If ordering in the states be prepared for a long hold sometimes in Memphis customs. Will clear in a week or so normally but in no way is this the fault of snusme. Thanks again.
6 April 2026
Reply from SnusMe.io
Hi,
Thanks for the continued support and for sharing that helpful insight about Memphis customs. Great to have a long-time customer who understands the process. We appreciate your patience and loyalty.
Cheers,
SnusMe Team
Excellent
Quick overseas delivery. Customer service is quick to answer any questions. Product was as advertised. I will definitely continue to do business with snusme.com
3 April 2026
Reply from SnusMe.io
Hi,
Glad the delivery, customer service, and products all met your expectations. We appreciate the trust and look forward to your future orders.
All the best,
SnusMe Team
Repeat Buyer
Ordered two packages from Snusme. First one is still held up in a "clearance delay." The pacakage never came. The customer service regarding this package was amazing.
I ordered a second package and it arrived state-side in just a few days!!! I have ordered several times from these guys and I hope to continue to do business with them. FANTASTIC customer service and quick responses to emails.
23 March 2026
Unprompted review
Reply from SnusMe.io
Hi,
Sorry to hear the first package got held up, but we're glad the team was able to take good care of you through it. Great to hear the second one flew through without any issues. Thanks for your patience and for sticking with us, it really means a lot.
Best regards,
SnusMe Team
My order was completely wrong
My order was completely wrong. I ordered 43 total tins. I received 21 tins. More than half my order was not in the shipment? Where is my product or my refund?
31 March 2026
Reply from SnusMe.io
Hi,
We're really sorry about this, receiving less than half of what you ordered is unacceptable. We've already been in touch with you directly to get this sorted out. If you need anything else, don't hesitate to reach out at support@snusme.com.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Appreciate the kind words. Glad we're hitting the mark on all fronts for you.
Warm regards,
SnusMe Team
Great Customer Service
They always ship fast and it usually only takes a week to get to me in the US. This most recent order was impacted by customs though and they seized a couple of cans for no reason. I emailed them and they got back to me in a day just asking for the order number and which products were missing and they promptly issued me a refund for the seized products. Great customer service and great products.
13 February 2026
Reply from SnusMe.io
Hi,
Sorry to hear customs grabbed a couple of cans from your order, but really glad the team was able to step in and take care of it quickly. Thanks for the kind words about our customer service and for being a loyal customer.
Cheers,
SnusMe Team
Delo pecka raketa bomba
16 March 2026
Reply from SnusMe.io
Hi,
We'll take that as high praise. Happy to hear that there we're no issues, thanks for the review!
All the best,
SnusMe Team
Trustworthy company
I really appreciate that they ship to the United States and even though I don’t like to pay for shipping, considering the distance my order traveled, I can’t complain. Also, I received my order exactly 7 days from the order date. I will definitely be ordering from them again.
1 April 2026
Unprompted review
Reply from SnusMe.io
Hi,
Seven days from Sweden to the US is a solid delivery time, and we're glad the overall experience made it worth it. Thanks for choosing us, we look forward to your next order.
Best,
SnusMe Team
1 Star
1 Star – Disappointing Experience and Poor Resolution
I reported a clear product issue and provided photos showing the patches were compromised and hard one side. The response I received was that it “seems like there’s no issue,” which didn’t reflect the evidence I shared.
Additionally, the product referenced in the resolution was incorrect. I originally reported an issue with the tropical product, but was issued a 50% refund for Raspberry Lemon instead. This suggests my initial message was not fully reviewed.
A partial refund on the wrong item doesn’t resolve the problem. I was expecting a more accurate and thoughtful response, along with a proper resolution based on the actual issue.
Overall, this experience felt rushed and not handled with the level of attention or accountability I expected
30 March 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about this experience. That's clearly not the level of service we want to provide, and we understand your frustration. It sounds like your case needs a proper second look. Please reach out again at support@snusme.com and reference this review so the team can revisit your case with fresh eyes and make sure it's handled correctly this time.
Best regards,
SnusMe Team
Exactly what I ordered and fast!
Excellent delivery shipped fast and on time and exactly what I ordered. I will definitely be ordering again.
Thank you!
30 March 2026
Reply from SnusMe.io
Hi,
Glad everything arrived on time and just as you ordered. We look forward to having you back, thanks for the kind words.
Warm regards,
SnusMe Team
Reply from SnusMe.io
Hi,
We'll make sure the team hears this. Thanks for taking the time to share.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
That about sums up what we're going for. Thanks for the review.
Best,
SnusMe Team
Easy experience ordering to canada
Easy experience ordering to canada! ordered on thursday, it came on monday.
30 March 2026
Reply from SnusMe.io
Hi,
Thursday to Monday for a delivery to Canada is a great turnaround. Glad the whole process was smooth for you. Thanks for the review.
All the best,
SnusMe Team
Still waiting on product to arrive
27 March 2026
Reply from SnusMe.io
Hi,
Thanks for your patience. Sometimes customs and other factors along the way can add a few extra days to delivery times, but your order should be with you soon. If you'd like an update in the meantime, feel free to reach out to us at support@snusme.com and we'll check on it for you.
Best regards,
SnusMe Team
Order mix-up
I have been a regular customer now for over two years and have always received great and prompt service. You have been out of the Chapo white crystal for some time so I ordered 30 cans of Syx Spearmint. This is a good alternative and it arrived promptly as usual. Unfortunately, I only received 20 cans. I’ve already notified you about this
27 March 2026
Reply from SnusMe.io
Hi,
Thank you for being such a loyal customer over the past two years. We're sorry to hear about the missing cans in your latest order. Since you've already been in touch with us, the support team will get this sorted for you as quickly as possible.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Sorry about the wait. Customs processing times can unfortunately vary and are outside our control, but we're glad it made it through in the end. We hope you enjoy your order.
Cheers,
SnusMe Team
Happy Customer
I'm happy with my experience with this site and plan on doing business with them again soon.
28 March 2026
Reply from SnusMe.io
Hi,
That's great to hear. We look forward to your next order, thanks for choosing us.
Warm regards,
SnusMe Team
Convenient!
Good experience even with a holdup from the F. D. A. On the states side of the transaction.
The only complaint. I thought I was ordering 7.5 mg and everything I received was 3 mg.
25 March 2026
Reply from SnusMe.io
Hi,
Glad to hear the overall experience was good despite the FDA delay. Regarding the strength, we totally understand the mix-up. It's an easy one to make since we list both nicotine mg per pouch and mg per gram. Hopefully you'll still enjoy what you received, and now you know what to look for next time.
All the best,
SnusMe Team
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