SnusMe.ioReviews 

3,695
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping, with many orders arriving quickly, often within a few days, even from international locations. The product selection is highly valued, offering a much larger variety of flavors and brands than what is typically available locally, and the quality of the products is frequently described as superb. Many people also appreciate the competitive pricing, noting that it's often cheaper than local options, even with shipping and import costs. However, some customers also noted issues with shipping, particularly concerning delays at customs or problems with specific carriers like FedEx, which sometimes led to lost or damaged packages. A few other people also felt that the shipping fees could be high, and in some rare cases, orders arrived incomplete or with incorrect items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the incredibly fast shipping,... See more

Product

Reviewers mention positive feedback about product, highlighting the great selection, variety of brands and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Price

Customers consistently report positive experiences with pricing, often finding products to be cheap,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied

Rated 5 out of 5 stars

shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more

Company replied

Rated 5 out of 5 stars

Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.6

All reviews

(3,695)

879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lakrits ON

They don’t sell the ON licorice flavor in the USA so this is perfect. I order a lot each time and appreciate your product and service.

23 January 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're happy to help you get your hands on the ON licorice, it's a great flavor. Always nice to serve loyal customers who know what they like. Thanks for choosing us, and we'll have your next order ready whenever you are.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great Service

Fantastic service and timing

16 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really appreciate that. Quick and smooth is what we aim for with every order.

Best,
SnusMe Team

Rated 5 out of 5 stars

Very fast shipping to US

Very fast shipping to US. All items as expected. Will do future business with this company. Great work SnusMe!!

16 March 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the feedback, glad everything arrived quickly and just as it should. We'll be here whenever you're ready for your next order.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Best place to get snus

Best place to get snus! Been a customer for years, reliable and fast shipping to New Zealand

16 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Years of loyalty all the way from New Zealand, that's amazing. Thank you for sticking with us, and we're glad the shipping has stayed reliable over that time. Looking forward to many more orders.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Customer service is top-notch and…

Customer service is top-notch and sincere. Sometimes their product inventory is low, but they find a workaround to keep me happy.

16 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's really kind of you to say. We know stock levels can sometimes be tricky, so we're glad the team has been able to find good solutions for you. Customers like you make it easy to go the extra mile.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Recommended cheap price, no bullshit free UPS shipping

great and cheap snus I paid about 60€ for 2 mega cans and 21 cans snus is not damaged or expired :) in my country I could buy only 9 cans for that price

15 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's a solid haul for 60€. We're glad you're getting so much more value compared to local prices, and happy to hear everything arrived fresh and in good condition. Enjoy the stash.

Best,
SnusMe Team

Rated 5 out of 5 stars

Easy

Easy site, payment, and quick delivery.

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Smooth from start to finish, just the way it should be. Thanks for the review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

great service

on time

efficient

13 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Appreciate you taking the time to share that. Glad we delivered on both fronts.

Best regards,
SnusMe Team

Rated 1 out of 5 stars

I’ve been waiting for my order for…

I’ve been waiting for my order for three weeks no clue where it is. Awful service and not the first time I am super disappointed. It claims to have delivered my package but I never received it and there was no tracking update for weeks.

12 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're really sorry to hear this, especially since it's not the first time you've had issues. A package showing as delivered when you haven't received it is incredibly frustrating. Please get in touch with us at support@snusme.com with your order number and we'll do our best to get this resolved for you.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Great products Great service

Ordering was easy and my snus arrived sooner than expected!

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Love it when a delivery beats expectations. Thanks for the kind words, enjoy your order.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

You guys did great

You guys did great, I was nervous when it went through customs since it was my first order and I seen something about the fda but it was all good

10 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We totally get the first-order nerves, especially when customs is involved. Happy to hear it all went through smoothly and that the experience put your mind at ease. Hope to see you back for a second order soon.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Have been ordering from here for awhile…

Have been ordering from here for awhile now and they always ship quickly. Customs is always a challenge but as long as you order the accepted brands in the US I always get my shipments.

13 March 2026
SnusMe.io logo

Reply from SnusMe.io

Good catch, let me redo that one.

Hi,

Always great to hear from a returning customer. Thanks for sticking with us over the years, and we're glad the shipping speed has been consistently fast for you. We appreciate your loyalty.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

It was amazing

It was amazing. So many flavors and brands to choose from, and they were great about shipping. My order came in 3 days and the box was in perfect condition. Couldn’t be more satisfied .

4 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Three-day delivery with the box in perfect shape, that's exactly what we aim for. Glad you're enjoying the variety too, there's always something new to try. Thanks for the great review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Fast shipping via UPS with a tracking…

Fast shipping via UPS with a tracking number and good price for snus.
Thank you!

13 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for the kind words. Glad the shipping and pricing both worked out well for you.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Faster than i could’ve dreamed

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping!
ordered at 14pm shipment was ready at 15pm.

package arrived non described and well protected. whole order was complete nothing missing. pricing is also good.

12 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

One hour from order to shipment and two days across three countries is a pace we're proud of. Really glad everything arrived in good shape and fully intact. Thanks for the detailed review, it's great to know the whole experience hit the mark.

Best regards,
SnusMe Team

Rated 4 out of 5 stars

Fast Delivery, but Package Always Arrives Slightly Open

Fast delivery and everything as it should be. However, the package always arrives slightly opened, and I’m not sure whether this happens at customs or because of a curious courier. Nothing has ever been missing, but I’m giving one star less because the package is always partially opened. It’s opened in such a way that someone could easily take items out one by one if they wanted to unpack the whole box.

9 March 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thank you for your kind words about the delivery speed. We're sorry to hear the packaging hasn't arrived in perfect condition. While we do pack orders securely on our end, we understand how unsettling it can be to receive a package that looks like it's been tampered with. We appreciate you flagging this and will keep an eye on it to make sure our packaging holds up as well as possible during transit.

Kind regards,
SnusMe Team

Rated 1 out of 5 stars

Not impressed with their website

Not impressed with their website, I know I clicked 6mg then when I placed order it reverted back to 3mg, no returns no refunds no discount code for inconvenience. When I’m ordering 20 cans of Zyn at a time it sucks to get wrong ones.

12 March 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

That sounds really frustrating, especially with a larger order like that. Getting 20 cans in the wrong strength is not a small mix-up, and we completely understand your disappointment. We'd like to look into this further and see what we can do for you, so please reach out to support@snusme.com with your order details and we'll take it from there.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great Experience

Always deliver. Fast shipping even coming to the US from Europe. FDA clearance is not in their control, but they've always been released (2-3 days in customs). They add stickers saying it contains nicotine so they pass on through. Better nicotine tasting pouches compared to the states. It's legit.

11 March 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad to hear everything has been arriving smoothly for you in the US. It's great that you've had a consistent experience with customs clearance too. Always nice when customers discover the wider variety of flavors available over here in Europe.

Cheers,
SnusMe Team

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