snowears.com Reviews 

234
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and trendy design of the outerwear, noting that the products are durable, warm, and very comfortable for outdoor activities. Consumers also appreciate the helpful customer support team, mentioning that representatives respond promptly and efficiently to resolve order and sizing issues. However, some people mentioned that package deliveries took a long time to arrive, sometimes facing unexpected shipping delays. Other reviewers were dissatisfied with the high expenses required for international shipping and returning unwanted items. Additionally, a few individuals noted poor product quality or experienced defects after initial use.

What people talk about most

Product

Reviewers express mixed feelings regarding product quality and sizing. While many customers praise the... See more

Quality

Consumers find quality to be positive, highlighting durable materials, excellent craftsmanship, and a... See more

Order

People report ambiguous experiences with order processes, as many reviewers highlight quick responses for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being fast to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was super nice and Will help you wherever they can! Took a little long and i dont need 10 reminders that my package is coming from China with al Chinees Words and directions like im b... See more

Rated 4 out of 5 stars

My package took a very long time to arrive and you aren’t provided with an arrival date or ship date. All that to say, the customer service email was very helpful in giving me information and I love t... See more

Rated 5 out of 5 stars

Having placed my order (bundle) Jacket and Pants I noticed the pants on the order were showing size S when I needed L. I immediately sent them a message advising of my error. Amazingly I received a... See more

Company replied

Rated 5 out of 5 stars

Excellent responses by email. I bought a pair of CHILLHANG Small Frame Square Beach Sunglasses – Tortoise Frame / Brown some time ago. I absolutely love them and get compliments. Unfortunately, on reo... See more

Company replied


Company details

Written by the company

Designed for style, comfort & performance. Your favorite snow outwear for less. Worldwide Shipping✈️📦


Contact info

4.1

Great

TrustScore 4 out of 5

234 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(234)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the gear

Absolutely love the gear! Very affordable and quality was amazing for the price. The fit of the pants and jacket is definitely better than the typical brands (Burton, northface, etc.)

4 April 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Stoked you’re loving the gear! 🔥 Means a lot, especially hearing we’re stacking up better than the big guys. Catch you out there — stay steezy! 🤘

Rated 5 out of 5 stars

Good quality

Waterproof pants, good customer service

27 March 2025
Unprompted review
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Reply from snowears.com

Appreciate you! 🙌 Pumped to hear the pants are keeping you dry and our team had your back. Catch you on the next adventure! 🌧️🏂

Rated 5 out of 5 stars

customer support is on some next level…

customer support is on some next level not gonna lie. Helped me with everything very fast and politely

13 February 2025
Unprompted review
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Reply from snowears.com

You’re the best — thanks for the shoutout! 🙌 Our support crew’s gonna be hyped hearing this. Always here to help, anytime you need!

Rated 5 out of 5 stars

Very pleased!

The customer service was perfect, they were answering very fast. The pants i ordered arrived after just 4 days and i ordered them from germany. Very pleased with the pants themself, good quality and fit perfectly.

20 March 2025
Unprompted review
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Reply from snowears.com

That’s awesome to hear! 🙌 We’re stoked that you had a smooth experience and that the pants fit perfectly. Big shoutout to our customer service team for keeping it speedy! Enjoy the gear, and if you ever need anything, we got you. :)

Rated 5 out of 5 stars

Love your baggy clothes!

Love your baggy clothes!! Just the best🫶🏼

14 March 2025
Unprompted review
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Reply from snowears.com

Ahh, that means so much! 🫶🏼 We’re all about that comfy, baggy vibe! Glad you’re loving it—rock it with style! 🔥❄️🤙🏼

Rated 5 out of 5 stars

Baggy pants

The pants are super dope, fits me perfectly, just the right baggy size. Was very much waterproof, really enjoyed this purchase

9 March 2025
Unprompted review
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Reply from snowears.com

Yesss, love to hear that! 🔥 Stoked the fit and waterproofing were on point for you. Enjoy rocking them out there, and thanks for the support! ❄️🤙🏼

Rated 5 out of 5 stars

Snowears is awesome

Snowears is awesome! The packages come fast, and the gear that you get is very high quality! The snow gear is very water proof, warm, and comfortable! I also like all the options of style and the chance to be different and stick out on the mountain, I have been asked numerous times where I got my fit, and numerous times I have been complemented! Highly recommend!

6 March 2025
Unprompted review
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Reply from snowears.com

This just made our day! 🙌❄️ So hyped that you're loving the gear and getting compliments on your fit—nothing better than standing out on the mountain in style! Appreciate you spreading the word and repping SnoWears. Keep shredding and stay steezy! 🔥🤙🏼

Rated 5 out of 5 stars

Excellent service

Excellent service specially through Instagram! They are always super attentive to what I need and very kind. The clothing is of outstanding quality—I’ve been buying from them for over two years, and I always receive everything in perfect condition.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

i absolutely love snowears

i absolutely love snowears! the clothes are amazing and beautiful. the shipping takes about 7-10 days. always happy with my orders🫶🏼

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality!!!

Amazing quality and fits true to size!! Would highly recommend if you are looking for long lasting and durable gear!

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Baggy Snowboarding

I have a bunch of different pieces and each one is really high-quality. they really fit the baggy streetwear snowboard aesthetic that I’m going for!! for sure will keep purchasing

22 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them a 0 I would

If I could give them a 0 I would. I ordered a pair of pants for my teenager on Friday, the LITAN Gateway Baggy Cargo Pants. They were priced at $50 on the website. That is what I paid for them along with a ridiculously priced $25 shipping fee and a $2.15 shipping protection fee. This morning I received an email at them-
“Dear Amber,
We sincerely apologize for the inconvenience, but due to a system error, the price of the LITAN Gateway Baggy Cargo Pants in your order was incorrectly listed. The correct price should be $179.00.
To make up for this issue, we’d like to offer you a free pair of ski socks as a gesture of apology. Please let us know how you’d like to proceed—whether you’d like to continue with the purchase at the adjusted price or prefer an alternative solution.
We truly appreciate your understanding and look forward to your response.
Best regards,
Daisy
Snowears Support Team”
I emailed back-
“No, free socks are not ok. You need to honor the price I bought the pants for. As the mistake was on your side, you need to make it right with the customer.
Amber Cleary”
We will see what they say. This is very unprofessional and extremely poor customer service for the company not to take responsibility for THEIR mistake and screw their customer. Snowears need to have higher customer service standards and operate at a higher level of integrity.

2 March 2025
Unprompted review
snowears.com logo

Reply from snowears.com

We reached out via email as soon as we identified the error. If the provided option or the alternative solution does not work for you, we are happy to proceed with canceling your order. The amount paid did not cover the full cost of the item, and the remaining difference will be personally covered by our staff member, who has been sincerely apologetic and actively working to resolve the situation.

We have responded to your email again and sincerely regret any inconvenience this has caused. A refund will be processed accordingly. Thank you for your understanding.

Rated 1 out of 5 stars

I ordered them about 6 weeks ago and…

I ordered them about 6 weeks ago and the pants arrived last Monday. After 2 days of skiing I had holes in all of my pockets. I don't recommend the brand.

17 February 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hey, thanks for reaching out and sharing your experience. We're sorry to hear about the issue with your pants, and we’d love to make things right. Could you please provide your order number and some photos of the damage? We'll review this with our team and get back to you as soon as possible. Looking forward to resolving this for you!

Rated 2 out of 5 stars

Shipping delays

I placed my order on Jan 31st, it's Feb 19th and I still haven't received my package. The standard shipping says 6-10 business days. I have contacted the store and fortunately they have replied but they cannot do anything about it, just wait till it arrives. I have had this problem before with other stores and they took care of it, sending another order with express shipping. I was just expecting a solution given that I won't be able to use the product this ski season.

19 February 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hi, thanks for reaching out and sharing your concerns. We understand how frustrating this situation can be. Normally, we’re unable to control shipping delays as they can sometimes be affected by customs, but we do offer express shipping via DHL, which typically delivers within 3-5 business days. We want to make this right for you, so for your next purchase, please reach out to us and we'll upgrade your shipping to express, free of charge. We appreciate your understanding and hope this issue is resolved soon!

Rated 1 out of 5 stars

ORDER #13365SW

Bought a pair of snowpants here in late November/early December. Didn’t get to use them until January do to the warm weather in New York. The seam ripped all the way from the top down to the knees on the inside and outside lining. Have been trying to get in contact with customer support for over a week now. No response. My order Number was #13359SW

23 January 2025
Unprompted review
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Reply from snowears.com

Update 01/26:

Thank you for providing the order number! We’ve reviewed your email but were unable to locate any previous messages from you. Our customer support team has sent you a follow-up email regarding this matter. Could you kindly check it and let us know how we can assist you further? Thank you!

Best,
Snowears Team

Thank you for bringing this to our attention, and we sincerely apologize for any frustration caused. We want to assure you that our customer service team replies to all inquiries within 24 hours. It’s possible your messages didn’t reach us, and we’re here to resolve this matter promptly.

Could you please provide your order number and any additional details about your purchase? This will help us locate your order and assist you with the issue regarding the snow pants.

We understand how disappointing this experience must be and are committed to making it right. Once we have your order details, we’ll look into the issue and provide a resolution as quickly as possible.

Thank you for your patience and understanding. We look forward to resolving this for you.

Snowears Team

Rated 5 out of 5 stars

I really love the baggy snow pants and…

I really love the baggy snow pants and oversized jacket!! I love the way they fit me and they are stylish as well. They are waterproof and ready to schred. Not the warmest clothes, it’s just a hardshell, but if you layer underneath you’re good. 😍🏂 would definitely recommend!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, would definitely recommend!

Contacted Snowears instagram page to see if the free delivery would get to the UK in time for my ski trip as didn’t want to pay the £42 express delivery. They were very helpful and managed to express my delivery without charging extra and my Doorek baggy pants have arrived in great time ahead of my trip. Fast and polite communication, product arrived exactly as described, all round fantastic experience. Would definitely recommend to anybody who needs some sick ski gear!!!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Would order again! - This review is coming from Germany

This review is coming from Germany!
When I read that they were located in America and China I was concerned at first because I was worrying about the shipping time especially if I had a refund. But not only do you get a very reliable tracking number together with your order which updates regularly but the shipping was fast too! When I had a question regarding the refund procedure I got a response in less than 24h. And I‘m more than happy with my LITAN Snowear set! Definitely a recommendation. They sell what they show you. If you want to be sure with the size i would really consider to use each brands Size Chart. Since I was looking for a baggy style I was happy about the large variety of products and styles. :)

15 January 2025
Unprompted review

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