snowears.com Reviews 

234
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and trendy design of the outerwear, noting that the products are durable, warm, and very comfortable for outdoor activities. Consumers also appreciate the helpful customer support team, mentioning that representatives respond promptly and efficiently to resolve order and sizing issues. However, some people mentioned that package deliveries took a long time to arrive, sometimes facing unexpected shipping delays. Other reviewers were dissatisfied with the high expenses required for international shipping and returning unwanted items. Additionally, a few individuals noted poor product quality or experienced defects after initial use.

What people talk about most

Product

Reviewers express mixed feelings regarding product quality and sizing. While many customers praise the... See more

Quality

Consumers find quality to be positive, highlighting durable materials, excellent craftsmanship, and a... See more

Order

People report ambiguous experiences with order processes, as many reviewers highlight quick responses for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being fast to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was super nice and Will help you wherever they can! Took a little long and i dont need 10 reminders that my package is coming from China with al Chinees Words and directions like im b... See more

Rated 4 out of 5 stars

My package took a very long time to arrive and you aren’t provided with an arrival date or ship date. All that to say, the customer service email was very helpful in giving me information and I love t... See more

Rated 5 out of 5 stars

Having placed my order (bundle) Jacket and Pants I noticed the pants on the order were showing size S when I needed L. I immediately sent them a message advising of my error. Amazingly I received a... See more

Company replied

Rated 5 out of 5 stars

Excellent responses by email. I bought a pair of CHILLHANG Small Frame Square Beach Sunglasses – Tortoise Frame / Brown some time ago. I absolutely love them and get compliments. Unfortunately, on reo... See more

Company replied


Company details

Written by the company

Designed for style, comfort & performance. Your favorite snow outwear for less. Worldwide Shipping✈️📦


Contact info

4.1

Great

TrustScore 4 out of 5

234 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(234)

116 reviews in the last 12 months

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Rated 4 out of 5 stars

Website was great and easy to use

Website was great and easy to use. Check out was a breeze and they always have sales. They even have summer wear now!

15 August 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Love hearing this! We’re glad the site was easy to use and that checkout was smooth sailing. Gotta keep those sales rolling—and yep, we’re pumped to drop some summer gear too. Thanks for the awesome feedback!

Rated 5 out of 5 stars

Snowears is excellent

I recently purchased from Snowears.com, and I am beyond impressed! From the moment I landed on their site, everything was so easy to navigate. The product selection is top-notch—whether you're looking for winter gear, stylish accessories, or performance snow equipment, they have it all!

25 July 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Wow, thanks so much for the amazing feedback! 😄 We’re thrilled you had a smooth experience on the site and loved our selection. Can’t wait to have you back for more gear and goodies—enjoy rocking your new snow essentials!

Rated 5 out of 5 stars

Seamless experience

I appreciate the clear and easy to navigate website. It made it easy to find what I was looking for!

Placing the order was easy, and I received the jacket in the time specified. The size was accurate and I love the look. I keep coming back to the site to keep up with new styles of snow gear.

I'll definitely shop here again.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I had made a purchase on the Snowears X…

I had made a purchase on the Snowears X Travis all-terrain baggy cargo pants and not only does it look amazing… it fits well! I love the baggy style and doesn’t hurt the wallet with the reasonable price. Definitely checking Snowears out again!!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Shop experience

Returned customer of the three Baggy Pants that I've purchased from Snowears this is my favourite.(Searipe Zip Pocket Baggy Cargo Snowboard Pants) It is so cool. It is just perfect, well made and very comfortable. I love the zip pockets.
I've been chased a few times with the chasers enquiring where I got them from to which I kindly obliged.
My homie who is a onesie fanatic now plans on getting a pair for himself.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

ALL was great

ALL was great! The snow suit is awesome, love it! My doorek suit has a very very good quality too!
All the experience was excellent! I’m from Patagonia-Argentina (so far!) and I was a little scared about shipment and customs, but when I asked the guide number (different to the first SN given, Snowear respond very fast with the information asked! I’m waiting to buy again!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful

Friendly, helpful customer service. My daughter loves the pants, but got them after the season was over so she's looking forward to wearing them as soon as we have snow again!

1 May 2025
Unprompted review
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Reply from snowears.com

Hey there! 😊
Thanks a ton for the lovely review! We’re so happy to hear your daughter loves the pants — that’s what we love to hear! 💚 Even if snow said goodbye for now, it'll be back before we know it ❄️⏳ Can’t wait for her to rock them on the slopes next season! If you ever need anything, we’re always here to help 🙌

Take care,
The Snowears Team 🏂✨

Rated 4 out of 5 stars

Helpful customer support and amazing…

Helpful customer support and amazing products! The only thing is the size I wanted was running out of stock so I gonna switch to other style. But they helped a lot with the switching and provide a discount for the order. Thank you snowears! ‼️☺️

5 June 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hey hey! 😊
Thank you for the kind words! We're so glad our team could help you out with the switch — bummer your first pick ran low, but we’re hyped you found another style you like! 🙌💥 And of course, happy to hook it up with a little something for the trouble 💸😉 Can’t wait for you to try it out — you’re gonna love it!

Much love from the Snowears crew 💚❄️

Rated 5 out of 5 stars

I’ve been wearing this gear all season…

I’ve been wearing this gear all season as a freestyle skier and snowpark shaper, and it’s been amazing. It’s warm, waterproof, and super comfortable — even during long days in tough conditions. It allows full freedom of movement, and the style is next level. It looks seriously good — clean, bold, and just straight-up steezy.

1 January 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hey! 🙌 Thanks so much for the rad review! We’re pumped to hear our gear’s been holding up for you all season—warm, comfy, and ready for those long days in the park 💪❄️ Steezy style and freedom of movement are exactly what we aim for! Can’t wait to see you shredding in it again soon 🏂🔥

Stay epic,
The Snowears Team 💚

Rated 5 out of 5 stars

Great customer services

Great customer services, as well as brilliant products!

Very steezy style which I love!

5 June 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hey! 😊 Thanks a bunch for the love! We’re so glad you’re loving the steezy style — that’s what we’re all about! 🙌 If you ever need anything, just give us a shout.

Cheers from the Snowears crew! ❄️✌️

Rated 1 out of 5 stars

I would never ever buy from here !SCAM!

I would never ever buy from this terrible f****** site. The return system is such a scam IMO. They make you pay to ship it back which was about $20 then they also charge you a repacking fee which is another $15. When they finally gave me a refund I was charged for ANOTHER HIDDEN FEE THAT WAS NEVER MENTIONED THROUGH EMAIL OR WEBSITE. I emailed them about all these fees and the hidden fee which was about another $10 they were so rude and condescending. And they could not tell me what the hidden fee was besides saying it’s for shipping when I literally paid for my own shipping label at usps….. anyways I’m out of $40+ just to return something that was HUGE for a size S. Like I’m SWIMMING IN THE SUIT. Customer service trash, and also took over a month for the item to ship/arrive when their website makes it seem like they are fast at shipping things out etc. I don’t care how good, cool, “nice” their products are. Nothing is worse than the terrible service I received and the money lost. Also the suit I paid for was pretty much close to $300. They do not value you as a customer.

4 June 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Dear Isabella,

I’m really sorry to hear how disappointed you’ve been with this experience—it’s definitely not the kind of feeling we want any of our customers to leave with.😮‍💨

Just to clear things up: the extra charge you're referring to (around $10) was from Route, which is the insurance service that covers loss or damage during shipping. It’s completely optional at checkout, and the fee goes directly to them—not us. Unfortunately, it’s not something we’re able to refund on our end, and that’s why we sent over their policy link to explain.

As for the $15 restocking fee—that’s not a hidden fee, but it does help us cover the original shipping cost we paid to send the order out, plus the labor on our end to receive, inspect, steam, and restock the item properly. We totally get that return fees aren’t fun, and we try to be upfront about them in our return policy.🙏

We’re really sorry the sizing didn’t work out and that the shipping took longer than expected. While we do our best to get things out quickly, sometimes there are delays—especially during busy seasons or with international deliveries. Still, that’s on us to communicate better.

At the end of the day, we care about our customers—your feedback matters, even if it’s tough to hear. If there’s anything else we can do to make this right or improve how we explain things in the future, we’re open to it.

Thanks for giving us the chance to respond,

Best,
Iris

Rated 5 out of 5 stars

Absolutely love the pants

Absolutely love the pants, haven't used them yet but they look great in the mirror.

26 May 2025
Unprompted review
snowears.com logo

Reply from snowears.com

That’s awesome to hear—so glad you’re loving the look! 🙌

Best,
Iris

Rated 5 out of 5 stars

Amazing customer support and smooth experience

I bought a pair of snow pants thinking it was a full snowsuit. I contacted the company to explain the situation, and they were incredibly helpful. Since there was no option to buy the jacket on the website, they offered me the chance to purchase it separately to complete the set, which I gladly accepted. They asked for my preferred size, and luckily, they had it in stock. The communication and response time were beyond my expectations. I’d give them 10 out of 5! The jacket also arrived very quickly. I'm extremely satisfied with my purchase and so happy I chose to buy from this company. Everything went smoothly!

12 May 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Wow—thank you so much for your kind words! This absolutely made our day 🙌

We’re really glad we could help you complete your set and that everything worked out smoothly. It means a lot to hear the experience exceeded your expectations—and a 10 out of 5? We’ll take that with big smiles 😄

If you ever need anything else, from gear tips to outfit add-ons, we’re always here for you.

Wishing you an awesome season ahead!

Best,
Iris

Rated 5 out of 5 stars

This is the coolest drip on the mountain :)

I switch between skiing and snowboarding, and Snowears gear works great for both. The fit’s comfy, easy to move in, and the designs are seriously good-looking. I’m obsessed with the rose red—it really pops on the mountain and looks so good in photos.

The quality’s solid too—keeps me warm, dry, and happy all day. Definitely stoked to have found gear that looks this good and actually works.

2 May 2025
Unprompted review
snowears.com logo

Reply from snowears.com

Hey there! 😊 Thanks a ton for sharing your experience! We love hearing that our gear works perfectly whether you’re skiing or snowboarding 🏂⛷️ Rose red really does pop — can totally imagine you turning heads on the mountain and in photos! 📸🔥 So glad it’s keeping you warm, dry, and happy all day long. Stay stoked and keep shredding!

Cheers,
The Snowears Team 💚❄️

Rated 1 out of 5 stars

Do not buy!

Do not buy!!
They do not give money back even if you give them totally new unpacked products. You will pay a lot for shipping back to them and still they will only offer vouchers.
Products are shitty, sizes are terrible.
Waste of money and time.

28 April 2025
Unprompted review
snowears.com logo

Reply from snowears.com

We’re really sorry to hear this — that’s definitely not the experience we want you to have. 😞 We actually couldn’t locate your order under this name, so if you could share your order number or email with us, we’ll dig into it right away and see how we can help. We take feedback seriously and want to resolve this ASAP. Just shoot us a quick message — we’re here for you. 🙏

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