Snapchat Reviews 1,061

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with the social media platform, citing issues with the app's functionality and a generally poor user experience. Customers frequently reported problems with account access, lost memories, and the app's overall performance. There was also widespread concern regarding the company's pricing strategies, particularly the introduction of charges for features that were previously free. Some people were dissatisfied with the customer service, describing it as unhelpful and unresponsive to their concerns. Reviewers often felt that their reports of inappropriate content or account issues were not adequately addressed, leading to frustration and a sense of being ignored.

What people talk about most

Social media

Users describe negative interactions with social media, primarily Snapchat. Many reviewers express... See more

Application

Customers consistently express disappointment with the app. Many reviewers report that the app has become... See more

User experience

Consumers find the user experience to be negative, citing numerous frustrations. Many report issues with... See more

Price

Customers expressed strong dissatisfaction with the pricing changes, particularly regarding the new charges... See more

Payment

Clients share negative opinions on payment, expressing widespread dissatisfaction with having to pay for... See more

Based on these reviews

Rated 1 out of 5 stars

I agree with many of the other complaints about Snapchat. I worked hard to get followers,after countless times reporting unsolicited pictures and or creepy accounts nothing was really done. They lock... See more

Rated 1 out of 5 stars

My Snapchat account (rachelabm) was permanently locked while I was traveling in Benin City, Nigeria. It holds memories of loved ones who have passed away I’ve contacted support multiple times, but ha... See more

Rated 1 out of 5 stars

My brothers account was banned as he has been reported for no reason. I don’t find this very acceptable as there are people on Snapchat who send inappropriate pictures and videos to each other. Anothe... See more

Rated 1 out of 5 stars

If you join this site, you'll be hacked instantly. When I started joining, i've been having problems with my account ever since it would also randomly add people. I don't even know if the company that... See more

Rated 1 out of 5 stars

I had a man ask/tell me he wanted nudes I reported this to Snapchat admin who found they did not violate the rules Despite adding a random, and the minute they said no removing them. I’m horrified,... See more

Rated 1 out of 5 stars

Thanks to snapchat I have lost every single memory of my child from pregnancy up until now. My phone broke and I had to factory reset, emailed snapchat because I couldn't access my account and they di... See more

Rated 1 out of 5 stars

Absolutely awful. Snapchat used to be free and fun, but now they want us to pay just to access our own memories? This is ridiculous. My personal snaps and memories are essentially being held hostage u... See more

Rated 1 out of 5 stars

In the policies Snapchat states that it only allows one user per email address. However my email address was used by an unknown user to create an account. When I reported this to Snapchat,... See more

Rated 1 out of 5 stars

Snapchat used to be so good... I'm sure it was gen z's preferred communication back in the day. Now its full of ads and influencers and I had to turn notifications off because they'd send me notificat... See more

Rated 1 out of 5 stars

Snapchat has completely lost the plot. Years of pushing “unlimited Memories,” encouraging people to upload their whole lives, and then suddenly locking storage behind a paywall with barely any wa... See more

Rated 2 out of 5 stars

Title: "Snapchat locked my account with years of personal memories!" Review: > I am deeply disappointed and heartbroken. Snapchat permanently locked my account without a proper reason or an... See more

Rated 1 out of 5 stars

I asked the suppor that my current threshold is low and how can i increase it according to them it should automatically increase once few successful transactions are made however, i told the support t... See more

Rated 1 out of 5 stars

HOW GREEDY snap chat is a scam and they are so money hungry they have to charge the people who have been with the app since 2016-2025 to keep their memories i srs dk why they made this a thing cs sn... See more

Rated 1 out of 5 stars

In a hightened time of financial crisis, Snapchat wishes to be greedy capitalists and exploit loyal users of years and years. Paying for memories is perhaps the most outrageous use of power abuse wit... See more

Rated 1 out of 5 stars

I've seen more d!cks on this app than I've ever seen irl and that's weird af andddddd I don't wanna pay for snapchat + just to see my memories because it's been free forever the people at snapchat hav... See more

Rated 1 out of 5 stars

Just like everything else in this world everything is a money grab now there forcing us to not only pay for useless extra services but now we have our memories being risked or getting deleted if we... See more

Rated 1 out of 5 stars

This app is genuinely dysfunctional, the only thing that is good is texting and filters but the glitching is insane, I can't view my saved snaps with friends past 2 months as they just do NOT load li... See more

Rated 1 out of 5 stars

@SnapchatSupport I’ve been reporting the same issue for 2 years with no real help. Repeated replies from Mason, Lily, etc., then silence. Latest ticket: #263888826 – no update since July 20, 20... See more

Rated 1 out of 5 stars

Worst customer service I have experienced. Ever. I have been emailing since August about an issue (they have placed AI pics in my album and they are not my pictures and I would like them removed). I h... See more

Rated 4 out of 5 stars

Easily one of the best messaging applications out there. The concept of “streaks” is so great! I like it because I get to stay in touch with my loved ones, without necessarily texting everyday. Great... See more

Rated 2 out of 5 stars

I've Used Snapchat For A While Now, And My Feelings About It Are Mixed. On The One Hand, I Love The Creative Freedom That Comes With Snaps And Stories. The Filters And Lenses Can Be Super Fun, And It'... See more

Rated 2 out of 5 stars

I truly love the app i’ve had it for quite a while. However this past week has been quite frustrating as someone was using my number to get in and did abusive stuff and i tried to remove them and remo... See more

Rated 1 out of 5 stars

I am submitting this complaint because my device (iPhone 14, iOS 18.0.1) has been banned from accessing Snapchat (Error SS06) without a clear explanation. I have contacted Snapchat Suppor... See more

Rated 1 out of 5 stars

Gna stop using this. They’re ask is to pay £10.99 for subscription or they’ll delete our memories. Lost trust in this app because they are my valuable memories. They have now removed time stamps tha... See more

Rated 1 out of 5 stars

This app has fallen off completely. I have already been bombarded with ads everywhere. Recently it has gotten tk thepoint where the app is hard to use. They are absolutely greedy for money with the sn... See more

Rated 1 out of 5 stars

Snapchat has a horrible mechanic set in place where, if you no longer have access to your email/phone number of your old account, there is no way to login or recover your account ever again. This bogu... See more

Rated 1 out of 5 stars

The support system is completely automated. My account was blocked for something that’s not my fault and I can’t even reach a human being to talk to. Terrible customer service and total disregard for... See more

Rated 1 out of 5 stars

I had pictures from my friends, family and my girlfriend saved for years, and suddenly I have to pay just to keep them? I had to delete everything because I’m not paying to keep my own memories. Snapc... See more

Rated 1 out of 5 stars

Snapchat is a steaming bowl of elephant piss!!! They do not care about any of us who use it. They have designed everything to be as contentious as possible, they engage in sensorship and discriminatio... See more

Rated 1 out of 5 stars

I've had Snapchat account for +8 years and woke up this morning with a Snapchat video in my memories from 5 years ago. I posted the video as an ANTI DRUG POST saying I'm glad I'm done doing drugs and... See more

Rated 1 out of 5 stars

They have started charging people for their memories , their greed disgusts me and other snapchat users that have had snapchat for years and now are being charged money to have memories that the app i... See more

Rated 1 out of 5 stars

Money hungry corporation. Influx of ads and ridiculous premiums for features that used to be free. Hundreds of memories gone for those greedy millionaires. I don’t like it recommend this app at all.

Rated 1 out of 5 stars

Snapchat feels stuck and irrelevant. Discover is full of trash content, creator tools feel weak, and monetization barely exists unless you’re massive. Using it feels like shouting into a void with fil... See more

Rated 1 out of 5 stars

Turns out Snapchat has a stupid rule My Account got locked because I was adding people from my quick add because they think I was Excessively adding people so I guess they don’t want us to make friend... See more

Rated 1 out of 5 stars

Honestly, Snapchat has become just as bad as the other apps. I used to think it was something people could rely on, but now it feels like all they care about is money. They keep making the experience... See more

Rated 1 out of 5 stars

It’s not normal that people have to pay for the memories y’all don’t know any shit about the memories you think that paying for memories gonna save your business no, it cannot. You don’t know nothing... See more

Rated 1 out of 5 stars

making us pay for snapchat memories means i will never use snapchat again and i will never let anyone around me keep this poison on their phone either idgaf snapchat ur evil greedy and fat

Rated 1 out of 5 stars

I’ve used Snapchat for over 10 years and you’re going to delete my memories , my childhood memories because I won’t pay x amount a dollars ? Unbelievable, it will absolutely make this hard for me to u... See more

Rated 1 out of 5 stars

Having to buy storage now is the worst thing this app could've done. I've been trying to download my photos all day and they make it so difficult for no reason. I would rather just delete snapchat, i'... See more

Rated 1 out of 5 stars

Snapchat recently banned me after having my account since 2017. I did nothing wrong, the automated ai locked over my account and supposedly said it was in violation of community guidelines.

Rated 1 out of 5 stars

Deleting our memories is inhumane. Making people pay for something thats free is theft. Money hungry greedy companies. People will be deleting the app and never looking back.

Rated 1 out of 5 stars

This god awful app is disgusting and very triggering. Its constantly showing me abusive profiles that using a heavily disabled autistic son. They are intentionally bullying and harassing this c... See more

Rated 5 out of 5 stars

i like snapchat beceaus you can text with all you'r friends and famillie it's funny when you try the filters on

Rated 1 out of 5 stars

Snapchat used to be a fun, creative, and personal way to capture moments, but unfortunately, it has gone downhill—and the biggest reason is how poorly it now handles Memories. One of Snapchat... See more

Rated 1 out of 5 stars

Imagine being a vlogger pranker, u have over 200k videos/clips from the last decade and snapchat just blocks your account for no reason, saying I hit some guidelines ? for posting a video from my snap... See more

Rated 1 out of 5 stars

please revoke this update immediately! i am not paying to keep my memories from the last two years to satisfy this money hungry app. i am beyond disappointed and upset. i have relied on snapchat as a... See more

Rated 1 out of 5 stars

Ads are poping up averywhere, and now a new update where you have to pay for memories to be stored? This is something snaptchat is known for having done for years, why would they remove that feature.... See more


1.2

Bad

TrustScore 1 out of 5

1K reviews

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Rated 1 out of 5 stars

Gna stop using this

Gna stop using this. They’re ask is to pay £10.99 for subscription or they’ll delete our memories. Lost trust in this app because they are my valuable memories. They have now removed time stamps that we used to have to make us get the subscription this app was my favourite but it’s gone absolutely crap now

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional support and unresolved email change issue

I’ve been trying for days to change my email address on my Snapchat account, but the app keeps rejecting the change due to a technical issue on their side.

I contacted Snapchat Support multiple times and clearly explained that the problem is not from my end. I was told to wait 48 hours and try again, which I did, but the issue still persists. Now I’m being told again to “try in a few days” with no real solution or manual intervention.

This is not professional support. Repeating the same generic response while ignoring the actual technical problem is frustrating and wastes the user’s time. If an app update prevents users from managing basic account settings like changing an email address, then support should be able to fix it manually.

What’s worse is that support responses are slow, vague, and dismissive, giving the impression that the user is being delayed rather than helped.

I expect Snapchat to either:
• Manually update the email address, or
• Clearly explain what is blocking the change and how long it will realistically take to fix.

Until then, this feels like poor customer service and bad user experience for a major tech company.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

their support team is a load of garbage.

their support team is a load of garbage.

I hate to even say that but it is true. I am trying to recover an account that has an error message every time I try to log in. "Too many attempts" But I can't tell you the last time I even tried to log in?? I email snapchat support, I give them proof that it is my account, which always leads to "We won’t be corresponding any further to this conversation." Well, can you at least tell me why you are unable to help me? They will not. Ever. Almost like they just don't want to do their job. I am truly starting to believe the emails I am recieving from "Support" are all automated. I have emailed countless of times and get the same message every time. I promise you I am not giving up until I get my account back.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible app

Won’t even let me sign in because it says due to failed log in attempts your access to snapchat has been disabled, fix your app

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Snapchat wants to start charging us…

Snapchat wants to start charging us money to save photos and videos. Never will I or anyone should pay for this when its been free for past 5 years. We will just go back to using our cameras ... money hungry clowns

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Lost 6 years of memories

Lost 6 years of memories. I can provide all the information for the account and they still will not work with me to get me logged in. I am so beyond disappointed. Even Instagram and Facebook has better customer service. I will never use Snapchat again.

29 January 2026
Unprompted review
Rated 4 out of 5 stars

Easily one of the best messaging…

Easily one of the best messaging applications out there. The concept of “streaks” is so great! I like it because I get to stay in touch with my loved ones, without necessarily texting everyday. Great app all round!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Snapchat has betrayed its users — all for greed

I have been using Snapchat for years, saving precious memories of my life, moments I will never get back. And now, just like that, all those memories could disappear because Snapchat decided that our lives are not worth keeping unless we pay for them. Years of photos, videos, memories, gone — just because they want money. I can’t afford it, and yet they are punishing me for living my life and trusting their platform.
The greed doesn’t stop there. Every few seconds, another ad pops up, disrupting conversations, disrupting stories, disrupting every moment. I’ve used other platforms where ads are once at the beginning or end — here, it’s relentless, invasive, aggressive, constantly reminding us that Snapchat only cares about money. They want to extract every penny, every click, every memory we hold dear.
This isn’t just about storage. It’s about how they treat their users. Years of shared moments, laughs, milestones — all for profit, profit, profit. Every 10 seconds, another ad, another reminder: we exist to make Snapchat richer. Every update, every policy, another layer of greed.
I trusted Snapchat. I spent years on Snapchat. And now, I feel betrayed, helpless, and angry. This isn’t innovation — this is exploitation. This is a platform trapping users, monetizing our past, and forcing us to pay to keep what we created.
I wish I could warn everyone: if you care about your memories, if you care about your time, if you care about a platform that values people over profit — don’t trust Snapchat. They’ve made it clear: our lives, our memories, our trust — mean nothing unless it’s profitable.
I’m heartbroken, I’m furious, and I’m begging Snapchat to understand: we are humans, not wallets.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Snapchat recently banned me after…

Snapchat recently banned me after having my account since 2017. I did nothing wrong, the automated ai locked over my account and supposedly said it was in violation of community guidelines.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

It's Theft.

Snapchat said our streak expired when it hadn't just to get money. There is no support for this. There is no chat option, help desk, anything. If this happens again, we're going to stop using the app entirely.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Snapchat used to be so good..

Snapchat used to be so good... I'm sure it was gen z's preferred communication back in the day. Now its full of ads and influencers and I had to turn notifications off because they'd send me notifications begging me to open the app and then notifications with ads and having to open ads... No thank you. Also moving to a subscription to keep your memories? Snakey business. I exported all of mine and will delete the app.

15 January 2026
Unprompted review
Rated 2 out of 5 stars

lost memories

I truly love the app i’ve had it for quite a while. However this past week has been quite frustrating as someone was using my number to get in and did abusive stuff and i tried to remove them and removed myself. my account is permanently locked all my memories from highschool and to now are gone my chat history gone. I have emailed them and they will not look into it. I was hacked by someone I felt unsafe by and they chose to lock and ban my account because of a misclick. They have thrown away memories upon memories of mine. now they told me to stop contacting them on my issue and it can not be resolved. Dahlia and Olivia didn’t look into my account and didn’t give me the option to appeal my account due to a misclick from someone who had my number. Riley offered to look into it before Dahlia turned her down.

10 January 2026
Unprompted review

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