Snapchat Reviews 1,061

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people expressed significant dissatisfaction with the social media platform, citing issues with the app's functionality and a generally poor user experience. Customers frequently reported problems with account access, lost memories, and the app's overall performance. There was also widespread concern regarding the company's pricing strategies, particularly the introduction of charges for features that were previously free. Some people were dissatisfied with the customer service, describing it as unhelpful and unresponsive to their concerns. Reviewers often felt that their reports of inappropriate content or account issues were not adequately addressed, leading to frustration and a sense of being ignored.

What people talk about most

Social media

Users describe negative interactions with social media, primarily Snapchat. Many reviewers express... See more

Application

Customers consistently express disappointment with the app. Many reviewers report that the app has become... See more

User experience

Consumers find the user experience to be negative, citing numerous frustrations. Many report issues with... See more

Price

Customers expressed strong dissatisfaction with the pricing changes, particularly regarding the new charges... See more

Payment

Clients share negative opinions on payment, expressing widespread dissatisfaction with having to pay for... See more

Based on these reviews

Rated 1 out of 5 stars

I agree with many of the other complaints about Snapchat. I worked hard to get followers,after countless times reporting unsolicited pictures and or creepy accounts nothing was really done. They lock... See more

Rated 1 out of 5 stars

My Snapchat account (rachelabm) was permanently locked while I was traveling in Benin City, Nigeria. It holds memories of loved ones who have passed away I’ve contacted support multiple times, but ha... See more

Rated 1 out of 5 stars

My brothers account was banned as he has been reported for no reason. I don’t find this very acceptable as there are people on Snapchat who send inappropriate pictures and videos to each other. Anothe... See more

Rated 1 out of 5 stars

If you join this site, you'll be hacked instantly. When I started joining, i've been having problems with my account ever since it would also randomly add people. I don't even know if the company that... See more

Rated 1 out of 5 stars

I had a man ask/tell me he wanted nudes I reported this to Snapchat admin who found they did not violate the rules Despite adding a random, and the minute they said no removing them. I’m horrified,... See more

Rated 1 out of 5 stars

Thanks to snapchat I have lost every single memory of my child from pregnancy up until now. My phone broke and I had to factory reset, emailed snapchat because I couldn't access my account and they di... See more

Rated 1 out of 5 stars

Absolutely awful. Snapchat used to be free and fun, but now they want us to pay just to access our own memories? This is ridiculous. My personal snaps and memories are essentially being held hostage u... See more

Rated 1 out of 5 stars

In the policies Snapchat states that it only allows one user per email address. However my email address was used by an unknown user to create an account. When I reported this to Snapchat,... See more

Rated 1 out of 5 stars

Snapchat used to be so good... I'm sure it was gen z's preferred communication back in the day. Now its full of ads and influencers and I had to turn notifications off because they'd send me notificat... See more

Rated 1 out of 5 stars

Snapchat has completely lost the plot. Years of pushing “unlimited Memories,” encouraging people to upload their whole lives, and then suddenly locking storage behind a paywall with barely any wa... See more

Rated 2 out of 5 stars

Title: "Snapchat locked my account with years of personal memories!" Review: > I am deeply disappointed and heartbroken. Snapchat permanently locked my account without a proper reason or an... See more

Rated 1 out of 5 stars

I asked the suppor that my current threshold is low and how can i increase it according to them it should automatically increase once few successful transactions are made however, i told the support t... See more

Rated 1 out of 5 stars

HOW GREEDY snap chat is a scam and they are so money hungry they have to charge the people who have been with the app since 2016-2025 to keep their memories i srs dk why they made this a thing cs sn... See more

Rated 1 out of 5 stars

In a hightened time of financial crisis, Snapchat wishes to be greedy capitalists and exploit loyal users of years and years. Paying for memories is perhaps the most outrageous use of power abuse wit... See more

Rated 1 out of 5 stars

I've seen more d!cks on this app than I've ever seen irl and that's weird af andddddd I don't wanna pay for snapchat + just to see my memories because it's been free forever the people at snapchat hav... See more

Rated 1 out of 5 stars

Just like everything else in this world everything is a money grab now there forcing us to not only pay for useless extra services but now we have our memories being risked or getting deleted if we... See more

Rated 1 out of 5 stars

This app is genuinely dysfunctional, the only thing that is good is texting and filters but the glitching is insane, I can't view my saved snaps with friends past 2 months as they just do NOT load li... See more

Rated 1 out of 5 stars

@SnapchatSupport I’ve been reporting the same issue for 2 years with no real help. Repeated replies from Mason, Lily, etc., then silence. Latest ticket: #263888826 – no update since July 20, 20... See more

Rated 1 out of 5 stars

Worst customer service I have experienced. Ever. I have been emailing since August about an issue (they have placed AI pics in my album and they are not my pictures and I would like them removed). I h... See more

Rated 4 out of 5 stars

Easily one of the best messaging applications out there. The concept of “streaks” is so great! I like it because I get to stay in touch with my loved ones, without necessarily texting everyday. Great... See more

Rated 2 out of 5 stars

I've Used Snapchat For A While Now, And My Feelings About It Are Mixed. On The One Hand, I Love The Creative Freedom That Comes With Snaps And Stories. The Filters And Lenses Can Be Super Fun, And It'... See more

Rated 2 out of 5 stars

I truly love the app i’ve had it for quite a while. However this past week has been quite frustrating as someone was using my number to get in and did abusive stuff and i tried to remove them and remo... See more

Rated 1 out of 5 stars

I am submitting this complaint because my device (iPhone 14, iOS 18.0.1) has been banned from accessing Snapchat (Error SS06) without a clear explanation. I have contacted Snapchat Suppor... See more

Rated 1 out of 5 stars

Gna stop using this. They’re ask is to pay £10.99 for subscription or they’ll delete our memories. Lost trust in this app because they are my valuable memories. They have now removed time stamps tha... See more

Rated 1 out of 5 stars

This app has fallen off completely. I have already been bombarded with ads everywhere. Recently it has gotten tk thepoint where the app is hard to use. They are absolutely greedy for money with the sn... See more

Rated 1 out of 5 stars

Snapchat has a horrible mechanic set in place where, if you no longer have access to your email/phone number of your old account, there is no way to login or recover your account ever again. This bogu... See more

Rated 1 out of 5 stars

The support system is completely automated. My account was blocked for something that’s not my fault and I can’t even reach a human being to talk to. Terrible customer service and total disregard for... See more

Rated 1 out of 5 stars

I had pictures from my friends, family and my girlfriend saved for years, and suddenly I have to pay just to keep them? I had to delete everything because I’m not paying to keep my own memories. Snapc... See more

Rated 1 out of 5 stars

Snapchat is a steaming bowl of elephant piss!!! They do not care about any of us who use it. They have designed everything to be as contentious as possible, they engage in sensorship and discriminatio... See more

Rated 1 out of 5 stars

I've had Snapchat account for +8 years and woke up this morning with a Snapchat video in my memories from 5 years ago. I posted the video as an ANTI DRUG POST saying I'm glad I'm done doing drugs and... See more

Rated 1 out of 5 stars

They have started charging people for their memories , their greed disgusts me and other snapchat users that have had snapchat for years and now are being charged money to have memories that the app i... See more

Rated 1 out of 5 stars

Money hungry corporation. Influx of ads and ridiculous premiums for features that used to be free. Hundreds of memories gone for those greedy millionaires. I don’t like it recommend this app at all.

Rated 1 out of 5 stars

Snapchat feels stuck and irrelevant. Discover is full of trash content, creator tools feel weak, and monetization barely exists unless you’re massive. Using it feels like shouting into a void with fil... See more

Rated 1 out of 5 stars

Turns out Snapchat has a stupid rule My Account got locked because I was adding people from my quick add because they think I was Excessively adding people so I guess they don’t want us to make friend... See more

Rated 1 out of 5 stars

Honestly, Snapchat has become just as bad as the other apps. I used to think it was something people could rely on, but now it feels like all they care about is money. They keep making the experience... See more

Rated 1 out of 5 stars

It’s not normal that people have to pay for the memories y’all don’t know any shit about the memories you think that paying for memories gonna save your business no, it cannot. You don’t know nothing... See more

Rated 1 out of 5 stars

making us pay for snapchat memories means i will never use snapchat again and i will never let anyone around me keep this poison on their phone either idgaf snapchat ur evil greedy and fat

Rated 1 out of 5 stars

I’ve used Snapchat for over 10 years and you’re going to delete my memories , my childhood memories because I won’t pay x amount a dollars ? Unbelievable, it will absolutely make this hard for me to u... See more

Rated 1 out of 5 stars

Having to buy storage now is the worst thing this app could've done. I've been trying to download my photos all day and they make it so difficult for no reason. I would rather just delete snapchat, i'... See more

Rated 1 out of 5 stars

Snapchat recently banned me after having my account since 2017. I did nothing wrong, the automated ai locked over my account and supposedly said it was in violation of community guidelines.

Rated 1 out of 5 stars

Deleting our memories is inhumane. Making people pay for something thats free is theft. Money hungry greedy companies. People will be deleting the app and never looking back.

Rated 1 out of 5 stars

This god awful app is disgusting and very triggering. Its constantly showing me abusive profiles that using a heavily disabled autistic son. They are intentionally bullying and harassing this c... See more

Rated 5 out of 5 stars

i like snapchat beceaus you can text with all you'r friends and famillie it's funny when you try the filters on

Rated 1 out of 5 stars

Snapchat used to be a fun, creative, and personal way to capture moments, but unfortunately, it has gone downhill—and the biggest reason is how poorly it now handles Memories. One of Snapchat... See more

Rated 1 out of 5 stars

Imagine being a vlogger pranker, u have over 200k videos/clips from the last decade and snapchat just blocks your account for no reason, saying I hit some guidelines ? for posting a video from my snap... See more

Rated 1 out of 5 stars

please revoke this update immediately! i am not paying to keep my memories from the last two years to satisfy this money hungry app. i am beyond disappointed and upset. i have relied on snapchat as a... See more

Rated 1 out of 5 stars

Ads are poping up averywhere, and now a new update where you have to pay for memories to be stored? This is something snaptchat is known for having done for years, why would they remove that feature.... See more


1.2

Bad

TrustScore 1 out of 5

1K reviews

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Rated 1 out of 5 stars

I am not glad about the recent update

I am not glad about the recent update, now they have decided that memories should cost money to store! So I obvisoly tried to download all my data because I don’t want to pay for something that was free when I agreed on using the ap. AND IT TOOK OVER 10 HOURS TO DOWNLOAD ONLY 1/20 OF EVERYTHING STORED. Never using this ap again if it will not change. Do not use this ap if you want to be happy.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service I have ever experienced

Worst customer service I have experienced. Ever. I have been emailing since August about an issue (they have placed AI pics in my album and they are not my pictures and I would like them removed). I have had to follow up basically each email and keep explaining my issue. They have told me to try the same thing over and over again which doesn't work. Will be deleting my account.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Snapchat used to be a fun


Snapchat used to be a fun, creative, and personal way to capture moments, but unfortunately, it has gone downhill—and the biggest reason is how poorly it now handles Memories.

One of Snapchat’s best features was the ability to save memories easily and reliably. It gave users peace of mind knowing their photos and videos were safely stored and could be revisited anytime. Now, that trust is gone. Memories don’t save properly, features are limited, and users are left worrying about losing important moments forever. For an app built around capturing memories, this is a huge failure.

What makes it worse is that Snapchat offers little to no clear explanation or effective support. Updates seem more focused on ads, subscriptions, and unnecessary features rather than fixing core problems that users actually care about. Losing personal memories isn’t a small inconvenience—it’s a dealbreaker.

Snapchat has forgotten what made it special in the first place. If you can’t rely on an app to save your memories, then what’s the point of using it at all? Until this issue is seriously addressed, Snapchat no longer deserves its reputation as a go-to social media platform.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

5GB memories rule

i only really used it for the storage/ memories (you could have as many as you wanted with no issue) but recently they've put a 5GB rule in meaning if you have more than 5GB worth on memories your most recent ones will be deleted in a month they need to remove this rule!!!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

They have started charging people for…

They have started charging people for their memories , their greed disgusts me and other snapchat users that have had snapchat for years and now are being charged money to have memories that the app is used mostely for. This is not only selfish but so greedy to think they are making people pay to have memories. disgusting pigs.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

DONT PAY FOR STORAGE

What kind of greedy people make you pay for your own pictures and memories that you’ve had for 10 years with no problem. And who even wasted money on Snapchat anyway? What a joke. Will be deleting and hope people are smart enough too do the same and you lose money instead of make it. Download the photos and don’t waste your hard earned money people!

13 December 2025
Unprompted review
Rated 1 out of 5 stars

They’re so greedy it’s insane

They’re so greedy it’s insane. Making people pay for their memories that they’ve had for years is disgusting. I deleted pictures to get under the storage limit and it worked and then a few hours later it said I was over it again when I didn’t even take any pictures. Such a scam. The app is only good for pictures so hope your shit idea makes ur app fail

12 December 2025
Unprompted review
Rated 1 out of 5 stars

I’ve used Snapchat for over 10 years…

I’ve used Snapchat for over 10 years and you’re going to delete my memories , my childhood memories because I won’t pay x amount a dollars ? Unbelievable, it will absolutely make this hard for me to use Snapchat in the future , awful greed

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Snapchat has completely lost the plot

Snapchat has completely lost the plot. Years of pushing “unlimited Memories,” encouraging people to upload their whole lives, and then suddenly locking storage behind a paywall with barely any warning. This was clearly a planned, money-hungry bait-and-switch. Hook users emotionally, then charge them to keep their own memories. Absolutely vile.

And let’s be real — what is anyone even meant to use this app for now? Messaging? Instagram does it better. Chats? iMessage exists. Stories? Again, Instagram. The ONLY reason most people stayed was for the snaps and memories, and now you’re charging for that too.

You’ve taken the one thing that made this app worth using and turned it into a cash grab. Greedy, desperate, and honestly embarrassing. Snapchat sold out completely.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Money hungry

Money hungry. Trying to make us pay for years of memories or they will get deleted? Good luck getting people to continue using this app.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Most money hungry app

I had pictures from my friends, family and my girlfriend saved for years, and suddenly I have to pay just to keep them? I had to delete everything because I’m not paying to keep my own memories. Snapchat is becoming a moneyeater and it’s honestly really sad. And now it’s €6 a month… that’s over €70 a year. Not everyone is allowed to spend money online, especially kids.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

It's crap

Having to buy storage now is the worst thing this app could've done. I've been trying to download my photos all day and they make it so difficult for no reason. I would rather just delete snapchat, i've kept it for my memories. As soon as I'm done downloading, it's gone. Nothing about this app makes it worth paying money for.

9 December 2025
Unprompted review

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