Smoke Emporium Reviews 

451
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

The whole experience ordering my vape was a breeze. They answered my questions promptly via email which was greatly appreciated. The vape is beautiful and has been fantastic. I could go on, but... See more

Rated 5 out of 5 stars

Received my battery super quickly and I had a small issue which their support team helped out with right away! Excellent customer support, it’s so nice to be emailed and not have to leave a message wi... See more

Rated 5 out of 5 stars

Quick delivery products seem genuine I did buy a ccell silo from here which stopped working after 6months light use so avoid buying that one and don’t buy metal carts as there known to be bad ceramic... See more

Rated 5 out of 5 stars

I received a free vape with my purchase but wasn't able to change the colour upon checkout. I emailed the team and Will hooked me up with the exact colour I wanted. Amazing experience throughout! I wi... See more

Company details

  1. Vaporizer Store

Written by the company

Smoke Emporium is focused on selling top quality oil vaporizer hardware and accessories. We only sell brands that we use and love. Every vape cartridge and battery we sell is backed by a Manufacturer warranty.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

451 reviews

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No recent history of asking for reviews

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4.7

All reviews

(451)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Support is virtually non-existent.

28 February 2024
Unprompted review
Smoke Emporium logo

Reply from Smoke Emporium

Hi there,

Sorry to hear about the trouble. Could you please let me know your order number or email so I can get this addressed right away for you. Thanks so much!

Cheers,
Will

Rated 2 out of 5 stars

First Order Great! Second same order Sad :(

Ordered previously and was super happy with purchase and packaging.. ordered and again and packaging was lacking.. empty carts put into a bag and sent.. super sad

26 February 2024
Smoke Emporium logo

Reply from Smoke Emporium

Hi Helene,

Thanks for your feedback and sorry the packaging wasn't up to scratch this time. Was anything damaged? if so, please let me know so I can get it addressed right away for you.

I will follow up via email to. :)

Cheers,
Will

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, fast response, fixed an issue instantly with non hassle. Actually good service.

13 February 2024

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