I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
More clarity required in the description of your product, I brought the coffee bags but very much on spec. They are OK but I am still looking for my ideal coffee taste. Smiths NO7 & the Mexican Oaxa... See more
Company replied
Not only did I receive the request for a review several days before my goods arrived. When they did arrive 2 items were not included . 1st & last time !!!
Company replied
Been shopping with them for 10 years now, always buy my coffee off the specials list, very knowledgeable staff, Colin the owner never has time to talk, but get him onto coffee or tea and he talks for... See more
Company replied
Company details
Written by the company
Hand crafted, Artisan roast...coffee since 1936.
Contact info
Arabica House, Ebberns Road, HP3 9RD, Hemel Hempstead, United Kingdom
- 01442234239
- sales@smithscoffee.co.uk
- smithscoffee.co.uk
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Too true Sir, too true!!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Tim,
Very glad youre please...hope you like our coffee too!
Smiths Team
Excellent service and coffee
Easy online ordering, collected from local pickup which is convenient for me, friendly staff and great coffee
28 November 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Very glad youre liking the coffee Adam,...and thanks for the great feedback.
Smiths Team
Wonderful coffee
Wonderful coffee. Fast delivery. Drinking it now...couldn't be happier!
21 November 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you for your brilliant feedback!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Really appreciate your thoughts, Thank you.
Smiths Team
The best coffee.
12 November 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
We really appreciate this...
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
I'll pass your comments to the CR desk Monika,
Thankyou!
Smiths Team
Lovely coffee, great service
Lovely coffee, great service.
As always, it was ready to collect pretty quickly after ordering.
3 November 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi KS,...
Thanks very much for your positive feedback!
Smiths Team
Great coffee
Great coffee. Quick turnaround always. Reasonably priced and sometimes you get vouchers. Great company
27 October 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks for the great feedback Juliet,...much appreciated!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
We're delighted you're pleased Barbara,
See you again soon.
Smiths Team
Was recommended by a friend and it…
Was recommended by a friend and it didn’t disappoint lovely flavour and arrived really quickly
15 October 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Please give our thanks to your friend...much appreciated.
...and welcome to our coffee family!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Glad youre loving the coffee Bex,
Smiths Team
Beautiful coffee
Beautiful coffee. My favourite is definitely Crème Brulée! Gorgeous. Smiths Coffee Co Ltd keeps you updated about your order & the coffee is well packaged. Great company.
5 October 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you for such great feedback,...much appreciated.
Smiths Team
Been shopping with them for 10 years…
Been shopping with them for 10 years now, always buy my coffee off the specials list, very knowledgeable staff, Colin the owner never has time to talk, but get him onto coffee or tea and he talks for hours. Had a batista coarse with Marc, even though it was only for my home machine, it improved my home coffee no end, his knowledge is vast. Thanks Marc still tasting the difference in every cup.
1 October 2021
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks Paul
Great Feedback which we appreciate.
Keep drinking!
Smiths Team
Superior quality, great service
I started buying coffee through Smiths during lockdown last year when supermarket shopping became so challenging. Deciding to avoid the billionaire owned websites was a personal choice to not contribute to their coffers and to support smaller companies who may otherwise have been struggling.
The online shopping experience with Smiths is very straightforward with lots of clear information re sizing, grind, flavoured coffees etc. I’ve purchased several different types and found all to be excellent quality which store well and retain their flavour. Delivery is prompt and service is always good.
I’m delighted to have found Smiths and continue to buy coffee from them rather than supermarkets as the quality is superior and pack sizes more cost-effective.
16 September 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Sounds like a great UX journey!
Thank you for your support
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you Sheriff,
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Excellent feedback Daniel, much appreciated.
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks for that Catherine, great feedback!
Smiths Team
Fantastic coffee
Fantastic coffee! I picked up from the warehouse so can't comment on delivery options.
2 September 2021
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Rob,
Glad youre liking what we do...plenty more to try!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you!!
Smiths Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.