Always easy (too easy!!) online shopping and very fast international shipping. I find the website responsive and easy to navigate, with plenty of images of items. Shipping is expensive, but Australia... See more
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See what reviewers are saying
Ordered new Barbour Steve McQeen 9665 jacket for my son's belated Christmas present on a Sunday evening, chose standard delivery & jacket with us a couple of days later. Received confirmation order e-... See more
I spent a long time on the web trying to find a company that shipped the particular watch I wanted to Ireland. Finally found yours & it was very easy to purchase & complete the transaction I mu... See more
I ordered a Barbour jacket Friday afternoon, and the jacket arrived in Denmark Monday at noon. I could se that the jacket was dispatched just about one hour after I ordered! That is just quality s... See more
Company details
Information provided by various external sources
Smith and Morris Retail Ltd is a leading, award winning and independently owned Barbour supplier. We are proud to offer Barbour products online to our customers in the UK and Ireland.
Contact info
The Old School, Stone Road, ST5 5EG, Newcastle, United Kingdom
- 0844 844 8998
- customer.services@smithandmorris.co.uk
- smithandmorris.co.uk
5.0
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy
Ordered a John Smedley cardigan ,quick delivery and garment was as stated .Would buy again from smith & Morris
24 April 2015
Unprompted review
Barbour jacket
Very pleased with purchase, cheaper than high street and delivered as stated
24 April 2015
Unprompted review
Absolutely fantastic service
I ordered a Barbour jacket with standard postage. I wasn't convinced it would arrive in time for my trip. I contacted customer service and was taken care of in a timely manner - she added a personal touch and made sure my jacket got to me in time.
22 April 2015
Unprompted review
Quick and easy shopping, very nice item
As a foreign customer, I found shopping at Smith&Morris easy and convenient. Very nice collection of Barbour jackets that are not easily found on the continent.
20 April 2015
Unprompted review
Excellent service
I ordered a Barbour jacket for my husband's birthday. I was notified fairly quickly that the item was out of stock but would be despatched within 7 days. I was kept updated and the jacket arrived as promised. I would recommend this company.
20 April 2015
Unprompted review
Brilliant Barbour retailer!
After searching for a Barbour Bonner jacket for months Smith and Morris e mailed to say that they had one in stock, it was posted out on time. Brilliant service! Would use them again! Would recommend.
20 April 2015
Unprompted review
Excellent service & product
Was searching for a particular Barbour style jacket for O/H & after going on their email list - it came back into stock & we have it for his Birthday today
He is surprised & chuffed
13 April 2015
Unprompted review
Thanks for quick response
I ordered several items from this site.
Never miss, Never mistake and Never Delayed.
Very very good.
12 April 2015
Unprompted review
An order abroad
I placed an order from abroad: a few unexpected costs arose following an initial delivery error by Smith & Morris. I feel that a business offering a truly excellent customer service would have offered to absorb these costs; that said, I cannot fault the efforts of the Smith & Morris's customer service agent, who was unfailingly polite and helpful throughout.
10 April 2015
Unprompted review
Reply from Smith & Morris (www.smithandmorris.co.uk)
Dear ABW,
Thank you for taking the time to write a review regarding your most recent order and for the positive comments regarding the service you have received from Harriet who was dealing with your enquiry.
I am extremely sorry to see you are not completely satisfied. I would really like the chance to investigate this further, so I have tried to contact the number we have on your account, due to being unsuccessful in making any contact, I have sent a personal email with a more detailed response. If you would like to reply to this email with a convenient time and contact number I will call you.
Once again, please accept my apologies for any inconvenience this may have caused you.
I will look forward to hearing from you soon.
Kindest Regards,
Lauren Stone
Customer Services Manager
Excellent service.
Good communication and quick despatch. Very pleased with the service. Thank you.
10 April 2015
Unprompted review
Perfect Service
Fast delivery, item as described, reasonable prices. Will be using again in winter.
10 April 2015
Unprompted review
Very efficient
Very efficient service. Would definitely shop here again.
4 April 2015
Unprompted review
Excellent Product & Service
Item received quicker than expected and was exactly as described. Very pleased with service
2 April 2015
Unprompted review
Barbour duke international jacket
This jacket was delivery 2 days before expected and is of the highest quality! Soo happy with my purchase! Thanks smith & morris!
29 March 2015
Unprompted review
outstanding service
I cannot fault the service in any way, excellent communication and fast delivery.
28 March 2015
Unprompted review
Excellent service
Item ordered was temporarily unavailable but I received an email the following day to apologise and to let me know when the item would be back in stock and dispatched. Item duly arrived as promised. Wouldn't hesitate to shop with them again.
27 March 2015
Unprompted review
Great service, a pleasure to deal with you.
The customer service was excellent and very rapid in providing me with answers. Delivery was fast. The Jacket is great! Many many thanks!
27 March 2015
Unprompted review
Excellent Service
The ordering process was very clear. The item arrived within 3 days. Unfortunately it was the wrong size and had to be returned (£2 return option chosen) and a courteous email received. The replacement item arrived also within 3 days.
Very satisfied with the service - thank you
26 March 2015
Unprompted review
Excellent service
22 March 2015
Unprompted review
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