Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more
Company replied
Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more
Company replied
We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more
Company replied
Company details
Written by the company
We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.
Contact info
21 Drewery Drive, ME8 0NX, Gillingham, United Kingdom
- 01634 393090
- support@smilewindscreens.zendesk.com
- smilewindscreens.co.uk
4.9
Excellent
192 reviews
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Very prompt service.
8 May 2026
Reply from Smilewindscreens
Thank you Peter we appreciate the 5 star review
Reply from Smilewindscreens
Thank you for the review. We always try our best and try to improve
quick service carried out
8 May 2026
Reply from Smilewindscreens
Thank you Sapphire we really appreciate the feedback, we always try to provide a fast service
Great customer journey from booking to…
Great customer journey from booking to job. Lovely customer service, great price and polite and efficient engineer. Cant ask more than that. 100% recommended. Many thanks.
1 May 2026
Reply from Smilewindscreens
We really appreciate the feedback. We always try hard to give a good customer service
Friendly and knowledgeable
We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and knowledgeable.
Will definitely use them again.
30 April 2026
Reply from Smilewindscreens
We really appreciate the feedback, This took longer than should have done, but got there in the end
Title: Went above and beyond – forever grateful!
Title: Went above and beyond – forever grateful!
I cannot recommend SmileWindscreen enough. They fixed my daughter’s windshield after a nasty crack, but they did so much more than that.
Not only was the repair fast and high-quality, but they also noticed her wiper blades were dangerously worn and replaced them at no extra charge. When they found out she was about to drive back to college, they even double-checked her tire pressure and fluid levels.
They truly treated her like she was their own family. Reasonable price, honest work, and genuine kindness. If you want a company that actually cares, go with SmileWindscreen.
Thank you again for looking after my girl – and her car!
— A very relieved mom/dad
19 April 2026
Unprompted review
Reply from Smilewindscreens
Thank for the very nice review. We are a family business and try to treat all our customers as friends
Amazing
Amazing communication and fast booking. Very professional job. Would highly recommend and will be using again when needed
31 March 2026
Reply from Smilewindscreens
We are glad to hear you are pleased with the service, thanks for the recommendation
Reply from Smilewindscreens
Thank you for your review, we are glad to hear our people are polite and provided a good service
Reply from Smilewindscreens
Thank you Stuart for taking the time to post a review. We are always looking at ways to improve our service
Reply from Smilewindscreens
Thanks for the review Peter, we really appreciate the feedback
Great Service!
Great Service!
In an age of automated answering services with rigid dialogue boxes, Smilewindscreens stood out. Appointment was easily made over the phone and the fitter arrived promptly and had my entire back window replaced in less than forty minutes. From what he told me, I calculated that, as the owner of the family-owned business he must have fitted over fifty-thousand car windows personally. Watching the smooth efficiency with which he worked, right down to the little hoover to collect the shards of glass on the ground from my smashed windows, it was clear that here was a company to come back to in the event of another breakage.
9 March 2026
Reply from Smilewindscreens
We try very hard to provide the service our customers want rather than automate the service to save money. It is false economy for a business to automate the person to person contact. Thanks for the review we appreciate it
Always a good service from the many…
Always a good service from the many years I have used Smilewindscreens.
17 March 2026
Reply from Smilewindscreens
Thank you Chris it is good to hear we are looking after our important regular customers
Excellent service and very helpful
Excellent service and very helpful. Pleased with the result.
6 March 2026
Reply from Smilewindscreens
Thank you Clive for your review, we really appreciate the feedback. Tim Morrow business owner
polite got on with replacement as fast…
polite got on with replacement as fast as he could
6 March 2026
Reply from Smilewindscreens
Thank you John, We are glad you are happy with the speedy service. Tim Morrow. Business owner
Reply from Smilewindscreens
Thank you Stewart, we really appreciate the feedback, we always try to provide value for money in these difficult times. Regards Tim Morrow. Business owner
Josh turned up on time and was polite…
Josh turned up on time and was polite and pleasant
26 February 2026
Reply from Smilewindscreens
Thank you Mark Peters , we are happy to hear Josh is looking after our customers.
Booked in at short notice
Booked in at short notice. Engineer came out and completed the work, did have trouble with the calibration but stayed until this was completed. Can not fault the experience.
19 February 2026
Reply from Smilewindscreens
Thanks for the review, calibrations can be an issue on occasions, modern cars are computers on wheels
Happy George
The whole experience was very easy. I phoned up got a really good price then a date that was soon and very convenient and the chap that did it was chatty and very friendly
16 February 2026
Reply from Smilewindscreens
Thanks for your review we are Happy you found the experience very easy
Reply from Smilewindscreens
Thank you Alex Sidwell @ project plant scaffolding This feedback is greatly appreciated
Reply from Smilewindscreens
Thanks Andy @ Victoria hire it is good to get feedback from an established customer of over 25 years. The team at Smile Windscreens thanks you
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