Smile Kitchens Reviews 

585
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their helpful design ideas, professional attitude, and patient guidance throughout the entire planning process. Consumers highlight that the custom design service and clear 3D visualizations make it simple to bring their dream kitchen visions to life. People also appreciate the high quality of the products and the smooth, supportive approach provided during consultations. However, some customers also noted occasional difficulties with delivery logistics, scheduling issues, and missing items upon arrival. Reviewers mentioned experiencing delays when waiting for replacement parts, alongside minor communication challenges with the support team post-order.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting the helpfulness and... See more

Product

Reviewers mention positive feedback about product, highlighting the stunning finish, solid wood doors, and... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless design process and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the stress-free process and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the timely arrival of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We throughly enjoyed the professional, friendly service with our kitchen designer Corinne, assisting us on every stage of our kitchen project, the quality of product is second to none. Corinne put our... See more

Company replied

Rated 5 out of 5 stars

We were recommended Smile Kitchens by a neighbour who has the most gorgeous kitchen. Based on our experience so far, I have nothing but good things to say!! Jane Thyeson is our Kitchen Designer, and s... See more

Company replied

Rated 5 out of 5 stars

Corinne has been amazing! After finding Smile Kitchens on Instagram I decided to consider them for my latest renovation. After several appointments with other suppliers, Smile soon became my first c... See more

Company replied

Rated 5 out of 5 stars

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non n... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Online Kitchen design and supply


Contact info

4.8

Excellent

TrustScore 5 out of 5

585 reviews

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4.8

All reviews

(585)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Izzy Keziah was fantastic

Izzy Keziah was fantastic. Super patient and easy to work with. Gave goo practical advice and would highly recommend working with her on your kitchen project.

16 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your great review, Ben! We’re pleased that Izzy’s patience and clarity helped make your kitchen journey feel straightforward and collaborative.

Delivering a calm and supportive design process is something we take real pride in.

Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Jane at Smile was fabulous

Jane at Smile was fabulous; so informative and helpful and full of ideas. Her kitchen design was stunning! Highly recommend to anyone looking for their dream kitchen.

13 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Hannah! We’re thrilled to hear that Jane’s ideas and guidance helped bring your vision to life.

Creating designs that feel both considered and exciting is exactly what we aim for, so it’s fantastic to know that came through.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Thanks Tom!

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non negotiables. Kitchen is due to arrive in two weeks time we can’t wait to share the finished result.

29 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review, Chloe! We’re thrilled to hear how well Tom supported you from day one. It’s great to know he helped shape the layout in ways you hadn’t considered, while still protecting the elements that mattered most to you.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Jennifer was a great designer

I worked with Jennifer who was very knowledgeable and patient and has a great sense of design. The process was so simple and straight forward, Jennifer was able to create a kitchen plan with a 3D view within the first meeting. Samples were sent out which was so straight forward. Jennifer kept in touch, explained the process fully and overall was very lovely to work with. I would highly recommend to anyone

7 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your generous review, Saima! We’re delighted to hear that your experience felt smooth, personal, and thoughtfully guided throughout.

From the initial 3D design to samples arriving at home, creating a calm and enjoyable design journey is something we take great pride in.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Great listener, thoughtful and creative

I had a great experience with Jennifer from Smile. She listened to what I was looking for and came back with ideas and designs that brought the kitchen plan to life. I highly recommend her and Smile.

10 December 2025
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Reply from Smile Kitchens

Thank you for your thoughtful review, Safoora! We’re delighted to hear that your experience with Smile Kitchens felt considered, creative, and genuinely supportive.

Providing a personal, high-quality design experience is something we take great pride in, so it’s lovely to know that came through.

Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

The design process

The design process
John West has been a joy to work with, both listening and understanding our needs as well as bringing his own insight and ideas to the table. We started the process kind of clueless and we ended it with a design that we really love

29 January 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Rotem! We’re really pleased to hear that the design process helped turn early ideas into a kitchen design you’re genuinely excited about.

Jon’s considered guidance and creative input reflect the approach we strive to offer every customer.

It’s great to hear you loved your final design. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Wonderful experience and a beautiful kitchen

From the beginning to end the whole experience of Smile Kitchens was brilliant. I'd been to see a couple of other kitchen suppliers but Smile was competitive and the whole online experience was easy, stress free and impressive. Suzie my designer was calm, open minded and always willing to work round my ideas even working with her team to see the best option of creating a secret door. Once the order was made I was allocated a support person Mark who was available all the way up to and after delivery to answer a questions from the builders we had - nothing was too much trouble for any of the team. The delivery was also excellent. We had two delivery guys who to be honest were more than that and did far more than just deliver the kitchen. They came with an envelope with lots of information for our kitchen fitter and meticulously ticked off and checked each item as it came into the house, they were extremely professional. The quality of the kitchen is superb and I am over the moon with the end result. I hadn't heard of Smile Kitchens before and only discovered them through seeing a kitchen I liked on facebook and found out where it came from. I'm glad I picked up the phone to enquire as from the moment I spoke to them it felt I made the right decision and I wasn't disappointed.

1 September 2025
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Clare! We’re delighted to hear that your experience with Smile Kitchens felt positive from start to finish. Providing a supportive, stress free process and great value is exactly what we aim for, so it’s wonderful to know that stood out.

It’s great to hear how well Suzie supported your design, and that Mark and the wider team were there to help right through to delivery. We’re thrilled you’re so happy with the quality and final result.

Wishing you many happy memories in your new space. Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

An interior designers first hand view

I’m an interior designer and worked really closely with Corinne from the design team, on my own kitchen plans and she was honestly amazing!! I had very specific ideas (and changed the design a lot!), but she was so patient and happy to keep reworking the design until we got it just right... I think we’re on version 12 at this point, eek.

She made the whole process feel easy and enjoyable, and that level of care and attention to detail really stood out to me. The experience as a whole is very hands on and personal and I genuinely don’t think I could have got to this point without Smile’s support. So affordable for the quality and service. I can’t wait for my kitchen to be delivered. I’m so happy with the experience so far.

17 October 2025
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Natalie! We’re delighted to hear how positive your experience has been working with Corinne. Her patience, adaptability, and attention to detail are a real credit to her, and it’s wonderful to know she supported you through every iteration of the design until it felt just right.

We’re so pleased the process felt easy, personal, and genuinely supportive throughout. Thank you for choosing Smile Kitchens

Rated 4 out of 5 stars

Thorough design process

Isabella was brilliant, she listened well to what I was trying to achieve within my budget, was informative about the design process and some of the benefits that Smile can offer with partners (e.g. discounts with AO etc.) was clear with what she needed in terms of measurements and photos and provided some good ideas. She sent the samples quickly (although the handles didn’t arrive) and provided the 3D design promptly. She was a pleasure to work with.

16 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review, Vannessa!

We’re delighted to hear that Isabella supported you so well throughout the design process. Her clear guidance, creative ideas, and ability to work carefully within your budget reflect exactly the standard we aim to deliver.

It’s great to hear the samples and 3D design helped bring everything together. Thank you for choosing Smile Kitchen

Rated 5 out of 5 stars

Great personalised service

We’ve had a great experience with Smile kitchens so far, Jane has been patient, knowledgeable and enthusiastic about our new project. We’ve been quite indecisive and she’s helped us through the process by offering ideas and making countless amends until we were 100% happy with the design. We’ve placed the order this week and excited to have our new kitchen delivered in March! ☺️

23 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your positive review, Holly! We’re delighted to hear that working with Jane has been such a great experience. Her patience, knowledge, and enthusiasm are exactly the qualities we value, so it’s wonderful to know she supported you so well through the design process.

We’re glad you felt fully confident in the final design and are excited for the next stage. Thank you for choosing Smile Kitchens. We can’t wait for your new kitchen to arrive.

Rated 5 out of 5 stars

Matt was really helpful

Matt was really helpful, understood our design brief and was very attentive

22 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Sally! We’re delighted to hear that Matt understood your design brief so well and was attentive throughout the design process.

Thank you for choosing Smile kitchens!

Rated 5 out of 5 stars

Excellent service, highly recommend Jon at Smile

Jon was excellent. I had quite a detailed plan already and he had reviewed it in advance. He gave really thoughtful advice, good explanation of the products and their benefits and differences of each. The final design was amazing at helping me visualise the kitchen and he added some additional design features to really bring it to life. Jon was friendly, engaged and professional throughout. Thank you Jon!

20 January 2026
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Reply from Smile Kitchens

Thank you for your thoughtful review, Julia! We’re delighted to hear that working with Jon was such a positive experience.

We’re really pleased the final design helped you visualise your kitchen and that the added design details brought it to life. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

The designer was excellent

The designer - Jon - was excellent. Knowledgeable and helpful in guiding us through the initial design process. We had some bespoke requirements and he was happy to look at alternative solutions for us. Clearly very diligent and thoughtful in how he addressed our concerns. Happy with the process so far!

20 January 2026
Smile Kitchens logo

Reply from Smile Kitchens

Thank you for amazing review, Tom! We’re delighted to hear that Jon supported you so well through the initial design stage.

We’re pleased to hear the process has felt positive so far and look forward to continuing the journey with you. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

TOP SERVICE FROM IAN.

TOP SERVICE FROM IAN.

From the very first email and video call, we knew we could trust Ian, which helped us so much when making our decisions. He guided us, advised us whilst still keeping all of our wishes in mind.

The actual visuals from Smile were 10/10.
The best I’ve seen if I’m honest.

Ian is a top bloke and an absolute credit to the company.

1 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for sharing your amazing review, Joe! We’re really pleased to hear that you felt confident and supported from the very first conversation with Ian.

We’re glad the visuals helped bring everything together and gave you real clarity on the design.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Brilliant designer

Alicia was an excellent designer to work with. She listened to everything I wanted and aimed to fulfill this. Nothing was too much trouble. She fully embraced my "can we try this" "can we look at this option" with as much enthusiasm as I had.

The samples all arrived beautifully presented and allowed me to really pull the vision together without needing the showroom experience. This model also removes any sense of pushy sales person.

Alicia's communication was great throughout - she keeps odd hours which meant I'd get a reply quickly if I had a random thought in the evening.

At this stage I can only speak for the design and samples experience as it's not delivered yet but this has been the best process - I went to all your local high street brands and this trumps them all

15 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your review, Luke! We’re so pleased to hear that the Smile Kitchens design process stood out compared with your experiences elsewhere.

Creating a relaxed, collaborative environment where ideas can be explored freely is a big part of what we do, so it’s great to know that came through.

We’re glad the samples and visual designs helped you pull everything together at home and that the experience felt clear, supportive, and pressure free.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Isabella was very attentive and…

Isabella was very attentive and listened to my requirements. She was friendly and approachable and designed a kitchen to suit my needs.

12 January 2026
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Reply from Smile Kitchens

Thank you for your kind review, Angela! We’re pleased to hear that the design process felt friendly, approachable, and well tailored to your needs. Listening closely and creating designs that truly suit each customer is central to how we work, so it’s great to know that came through.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Jane was amazing

Jane was amazing. She was incredibly helpful and knowledgeable answering all our questions and proposing solutions. Great process.

11 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for sharing your experience! We’re delighted to hear that working with Jane was such a positive experience. Her knowledge and helpful guidance are exactly the standard we aim to provide, so it’s wonderful to know that came through during your design process.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Izzy our designer was so patient

Izzy our designer was so patient, very thorough and just so lovely to work with. She had samples sent over just before Christmas which managed to arrive during our second appointment so we could talk through our options. We loved her ideas and how she brought the design together. We recommend!

15 December 2025
Unprompted review
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Reply from Smile Kitchens

Thank you for taking the time to leave a review, Dunni! We’re delighted to hear that Izzy’s patient, thoughtful approach and creative ideas helped bring your kitchen design together. It’s great to know the samples arriving in time for your appointment made it easier to explore your options.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Really great experience with our designer, Gemma

We worked with Gemma to design our kitchen and she's been brilliant!

We had a few complicated elements (mostly me wanting to include specific items for everything from handles, to sinks and taps!) and Gemma went above and beyond to find us different options and re-work designs.

Love the 3D designs to help visualise, and the drawings shared were super clear and detailed.

Our project has been a bit of a nightmare as a bigger renovation, but Gemma and Smile have been great in terms of communication, quality and helping us to problem-solve issues caused by builders (nothing to do with Smile).

Would definitely recommend!

7 January 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for taking the time to share your experience! We’re delighted to hear that Gemma supported you so well throughout the design process, especially with the more detailed and bespoke elements of your kitchen.

We’re pleased to hear that our communication and support helped you navigate the wider renovation challenges.

Thank you for choosing Smile Kitchens. Wishing you happy memories in your new space.

Rated 5 out of 5 stars

Pleasure working with you

Matthew helped us fantastically with the design of our kitchen.
His design perfectly matched our wishes.
He perfectly solved all the challenges, and besides creating a beautiful kitchen, he also considered practical solutions.
As soon as we came up with an idea, he immediately transformed it into a beautiful design.
It's a pleasure working with you this way!

4 January 2026
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

We really appreciate you taking the time to leave a review, Chantal! We’re delighted to hear that Matthew was able to design a kitchen that met your wishes so closely. His ability to quickly translate ideas into well-considered designs is exactly what we aim for.

It’s lovely to hear you enjoyed working together throughout the process. Thank you for choosing Smile Kitchens!

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