My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
Company replied
Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
Company replied
I've tried quite a few teeth whitening products over the years, but Smile Therapy Pro Teeth Whitening PAP+ is the first non-bleach product that has genuinely whitened my teeth. It's easy to use, gentl... See more
Company replied
Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreal toothbrushes
I got the U shaped toothbrushes and they are amazing. My autistic son didn't tolerate manual or traditional electronic toothbrushes. He loves this and uses it twice a day with no meltdowns or sensory issues.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the U-shaped toothbrush has been such a positive change for your son and that he’s now able to brush comfortably twice a day. It’s wonderful to know it’s made the routine easier and more enjoyable for him. We truly appreciate your support and look forward to welcoming you back for future orders!
A flossing game changer
As a grown man that has always had issues "flossing" - this is a game changer! twice a day i now floss and can already feel the difference.
Im still perfecting the technique - but im getting there! its so much easier than using floss, and takes the stress away for someone that genuinely struggled with conventional flossing. The different speeds allow me to treat the more "problem" areas differently to the rest of my mouth - another great little touch.
I havent yet used all the tools that come with it, but im sure that they will be as useful as the "Jet" that i have started with.
My order arrived a day earlier than scheduled, which was a bonus!
21 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the Water Flosser has been such a game changer for you and that it’s made flossing easier and more comfortable compared to traditional methods. It’s great to know you’re already noticing the difference and finding the different settings useful for targeted care. We’re also pleased your order arrived early as a bonus! We truly appreciate your support and look forward to welcoming you back for future orders!
Very good servicr
10 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with our service. We truly appreciate your support and look forward to welcoming you back for future orders!
Very happy with my new electric…
Very happy with my new electric toothbrush. Delivery was quick.
Thank you.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re very happy with your new electric toothbrush and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use.
21 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the product easy to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent service and love the products
Excellent service and love the products
21 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with our service and that you love the products. We truly appreciate your support and look forward to welcoming you back for future orders!
Great company
Easy to order from smile therapy and my order was delivered quickly.
Good quality toothbrushs and well worth the price. I got three toothbrushes for my family, two adult and one kids.
Love the features on the toothbrush. I recommend smile therapy if you are considering buying.
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process simple and that your order arrived quickly. It’s wonderful to know you’re pleased with the quality of the toothbrushes for your family and are enjoying the features they offer. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Late delivery more than forgiven
Delivered 2 days late, however the performance of the tooth cleaner was ridiculously good, I felt embarrassed by the amount of plaque removed. I really did feel like I had been to the dentist. Looking forward to keeping on top of it and making it part of my daily oral care. Top bit of kit this.
9 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We appreciate your honest feedback regarding the slight delay with delivery, and we’re delighted to hear the tooth cleaner has exceeded your expectations with such impressive results. It’s wonderful to know it has made such a positive difference and is becoming part of your daily oral care routine. We truly appreciate your support and look forward to welcoming you back for future orders!
Great products at great sale prices!
Great products at great sale prices!! Would definitely recommend. Thank you Smile!!
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the products and the great value you received. It’s wonderful to know you’d happily recommend us. We truly appreciate your support and kind words, and look forward to welcoming you back for future orders!
Quick delivery and good customer…
Quick delivery and good customer service for updates.
Happy with the product, easy to use
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the quick delivery and our customer service updates throughout your order. It’s great to know you’re happy with the product and found it easy to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Fast delivery
Fast delivery, great product, highly recommend to anyone trying to increase thier mouth health
17 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the fast delivery and that you’re enjoying the product. It’s wonderful to know you’d highly recommend it to others looking to improve their oral health. We truly appreciate your support and look forward to welcoming you back for future orders!
Very happy
Good website . Easy ordering. Fast delivery. Lovely product.
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website easy to use, the ordering process straightforward, and that your delivery arrived quickly. It’s wonderful to know you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent customer service
Excellent customer service, support & communication.
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with our customer service, support, and communication. We truly appreciate your kind words and support, and look forward to welcoming you back for future orders!
No hassle easy purchase and a great…
No hassle easy purchase and a great product
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the purchasing process easy and hassle-free, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Goods arrived on time well packaged
Goods arrived on time well packaged. No problems with order as order was a gift I can not comment on use. Recipient of gift was pleased and said they noticed improvement with staining on teeth.
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived on time, was well packaged, and that the recipient was pleased with their gift. It’s wonderful to know they’ve already noticed an improvement in teeth staining. We truly appreciate your support and look forward to welcoming you back for future orders!
It managed to get here..despite it not…
It managed to get here..despite it not having the full address on it....I emailed customer service but they had already sent it out within about 1/2 and hour!! Email service was rubbish...rest was awesome...
3 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived safely and that our team was able to dispatch it so quickly. We’re also glad you were pleased with the overall service. We truly appreciate your honest feedback and support, and look forward to welcoming you back for future orders!
Fast delivery as my other one had…
Fast delivery as my other one had broke. Ordered exactly the same model as it was the one I like.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you chose the same model again because it’s one you know and enjoy. We truly appreciate your continued support and look forward to welcoming you back for future orders!
So far so good
So far so good! Have only used my dental pod once, but it did a good job of cleaning my retainers. Definitely removed most of the yellowing. Didn't remove all of the older scale though, but maybe further cleans will tackle this too. So far, I am pleased with the overall results!
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your Dental Pod has already made a noticeable difference in cleaning your retainers and removing some of the discolouration. It’s great to know you’re pleased with the results so far, and we hope continued use brings even better outcomes over time. We truly appreciate your support and look forward to welcoming you back for future orders!
Very helpful when sending me out a new…
Very helpful when sending me out a new charger. Fast and efficient responses. New charger was delivered within a few days. Thank you.
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our team was able to help quickly and efficiently with sending out your new charger. It’s great to know you were pleased with the fast responses and prompt delivery. We truly appreciate your support and look forward to welcoming you back for future orders!
Can’t wait to use my water flosser and…
Can’t wait to use my water flosser and brush
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re excited to start using your Water Flosser and toothbrush. We hope you enjoy the experience and see fantastic results. We truly appreciate your support and look forward to welcoming you back for future orders!
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