Smart Wheels b.v Reviews 

348
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff members for providing remarkably helpful local guidance, ensuring that every single customer interaction remains extremely pleasant. Travelers also truly love the highly convenient cruise port location and deeply appreciate the clean, brand new vehicles perfectly suited for touring around the island. However, some reviewers noted occasional issues with long wait times during peak busy hours at the rental station. A few consumers also encountered minor equipment flaws, such as worn tires, uncleaned vehicle interiors, or malfunctioning touch screens upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the rental pick-up and return processes are... See more

Product

People report positive experiences with product, noting that vehicles are mostly clean, nearly new, and in... See more

Staff

Clients share positive opinions on staff, frequently describing reviewers and consumers as friendly, very... See more

User experience

Customers consistently note positive experiences regarding user experience, highlighting that car rental is... See more

Location

Users describe positive interactions with location, noting that the office is centrally situated right next... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using Smart Wheels when renting a car in Curacao. There office is centrally located right next to the cruise ship terminal in Willemstad. The rental pick up process was quick and ea... See more

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

348 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(348)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Average experience

I liked that we can take possession of the car at the hotel. They forgot to put the booster seat I asked for in the car. I had to go get it at the garage.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy to rent a car !

The contact was very good and quick organized and the car was nearly new. We have driven more than thousand km with a prefect airco over the island.
To deliver the car on the airfield was very easy organised with whatsapp.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Car Rental Service at Smart Wheels Curaçao!

I frequently rent from Smart Wheels Curaçao and have always had a great experience. The staff is professional and friendly, and the rental process is quick and hassle-free. Their cars are well-maintained and reliable, which is essential for exploring the island. With multiple locations across Curaçao, picking up and dropping off a car is easy and convenient.

If you need a rental car, I highly recommend Smart Wheels. I’ll definitely keep coming back!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

First time in my life I'm a happy…

First time in my life I'm a happy rental car customer. I was treated well and paid a fair price. Good car, easy pick up and return. No upsell, no tricks, no damaged car. Thank you!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Clean, Prompt, Friendly and Reliable

We booked our car through SmartWheels at the last minute thinking our other travel companions had already booked us a car. SmartWheels had a brand new Kia picanto for us despite the last minute booking and everything was great with the vehicle. No body damage or interior damage to note, modern infotainment system with apply CarPlay, and fantastic AC. The staff I talked to when picked by up the car were friendly and easy to work with. We stayed at the marriot wind creek for our first two days and Coral Estates for our final seven days and the vehicle served us well, making multiple trips to pick up our family from the airport, to Porto Mari, the national parks, aquarium and downtown on only one tank of gas. The vehicle had no issues with the roads at the national parks, the hills at coral estates, the potholes on the main highways or the speed humps all over the island. It was also exceptionally easy to park and maneuver on the European sized roads. I am used to renting cars through National in the US where I travel often and this experience was on par with that service. We absolutely would book through SmartWheels again.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Car in excellent conditions

Car in excellent conditions, people in the office really nice, they explain to you everything, they take photos at the begining and at the end so you feel secure. They ask you how is the car going during the rent, AWESOME service

15 February 2025
Unprompted review
Rated 4 out of 5 stars

Car was clean and decently priced

Car was clean, didn’t take long to get. Need more signs for when passengers get off the ship to find you and also upon returning which way to drive in.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

service focused

I knew that at the time I arrived to find a car I was late and was at risk to get a no. To my luck I guess a car came in after working hours and despite Dely was supposed to have left already, she stayed and assist me to rent the car. The car was in perfect condition and was super economic on the fuel.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great car and good service

They have a nice fleet of very young Kia’s. We got an automatic Sonet with 1300 km on it with CarPlay and parking sensors. Just perfect to explore the island! I made a reservation online and 15 minutes later we drove away. See you next time!

29 January 2025
Unprompted review

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