Smart Wheels b.v Reviews 

348
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff members for providing remarkably helpful local guidance, ensuring that every single customer interaction remains extremely pleasant. Travelers also truly love the highly convenient cruise port location and deeply appreciate the clean, brand new vehicles perfectly suited for touring around the island. However, some reviewers noted occasional issues with long wait times during peak busy hours at the rental station. A few consumers also encountered minor equipment flaws, such as worn tires, uncleaned vehicle interiors, or malfunctioning touch screens upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the rental pick-up and return processes are... See more

Product

People report positive experiences with product, noting that vehicles are mostly clean, nearly new, and in... See more

Staff

Clients share positive opinions on staff, frequently describing reviewers and consumers as friendly, very... See more

User experience

Customers consistently note positive experiences regarding user experience, highlighting that car rental is... See more

Location

Users describe positive interactions with location, noting that the office is centrally situated right next... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using Smart Wheels when renting a car in Curacao. There office is centrally located right next to the cruise ship terminal in Willemstad. The rental pick up process was quick and ea... See more

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

348 reviews

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No recent history of asking for reviews

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4.7

All reviews

(348)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Book Online!

The experience to rent the vehicle was a little troubling. When I called, they mentioned they didn't have any cars available for today. They confirmed vehicles were available the next day and I asked them to make a reservation. I was referred to the website to make the reservation. Upon checking the site, I discovered there was a vehicle available for the original day, which I reserved immediately. From there, the pickup experience was seamless. The car was clean and gas tank full and I was on my way without delay. Returning the vehicle was also effortless. The process was complete in less than 5 minutes and I received the final invoice via email within 30 minutes.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and was completed within minutes. No hassle! Great experience

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

There were very clear instructions for picking up and returning the car. The shuttle from the airport to the car was there within 15 minutes.
Car (Kia Picanto) was nice and clean. Contact via WhatsApp was very convenient and direct. There was a small issue with the yearly taxes/insurance and that was quickly resolved. Very happy with this rental.

18 July 2025
Unprompted review
Rated 3 out of 5 stars

Economy car was not available. Expensive rent.

Economy car was not available. I had to take a SUV. 18$ MORE Expensive.
I rent it for one day ( but a few days earlier another rent for 2 days) + 15$
Fuel was not full full. I did 80 km and put 16 liters fuel in it. When I said it to the desk, the answer was thank you.+8$
So it was a very expensive rent for me.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

No problem with smartwheels

We wanten to rent the car for 2 days longer. That wasn’t any problem. We had contact with Misha, E-Mail contact was superb and friendly.
Keep up the good work👍🏻

Kind regards, Ron en Marieke

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy car rental

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car.

Only thing that’s good to know that you have some extras you can take on the car like no risk or road assistance.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Rented a car spur of the moment after getting off on a cruise stop. Efficient, helpful service and clean vehicle. Thanks!

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Hassle free and easy car rental company

Nice staff at pick up of the car. No time consuming proces of long lines and showing creditcard and drivers licence etc. This is all done online prior to the trip. Some instructions of the car would have been nice. Ie explanation how to drive an automatic car. The instruction manual was not present in the car. I ordered a phone holder in the car. Unfortunately it was broken and we could not use it. The drop off proces is perfect, easy, quick and hassle free. I would use smart wheels again.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Everything for convenience

Everything was organized to our greatest convinience.
The pick-up and returning- instructions were very clear (even with a video 👍🏼!) and helpful and if necessary we could always app or call for assistance. Luckily there were no complications, but it felt very secure, should we have needed more help.(of course only as far as we can be the judge of.) Thnks Riangelo!

2 April 2025
Unprompted review

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