Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... See more
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Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.
United Kingdom
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Replied to 20% of negative reviews
Typically replies within 2 weeks
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Great interest rate. Easy to set up and good communication.

Reply from SmartSave
Used SmartSave for 2 years - Straightforward savings at very competitive rate. Good comms at maturity.

Reply from SmartSave
Clear info, visually appealing online account, easy to navigate and quick accurate communications. Pleased with 1yr bond investment rate, return and process. Would use co.again

Reply from SmartSave
Very easy process from opening the account to managing it. Would recommend.

Reply from SmartSave
The instructions given for the transfer of my money when the term deposit came to an end were not carried out. I received a message from Smartsave to say how wonderful they were and invited a comment but when I replied I received a message to say my questions cannot be received. It is now 4 days since my money should have been received in my linked bank account but it is still with Smartsave earring no interest.
Another day goes by and still my cash has not been received! Is this institution in financial trouble?
Easy to open and manage account, great rates and clear communications. Have only switched away as Chetwood Finance needs to improve its efforts and transparency on sustainability / green credentials.

Reply from SmartSave
Great service
Helpful and polite
I would use them again .

Reply from SmartSave
Great company, Easy set-up, good return. Would recommend

Reply from SmartSave
Easy to set up and log into…clear instructions ..everything went smoothly throughout the year.. and closing down after maturity was a breeze… I highly rate this company.. and would invest with them again.

Reply from SmartSave
Smartsave has all the systems in place to support your investment. As with a number of companies they are efficient but you need to read their emails and act to ensure your funds are not reinvested.
There are no issues with the company, good rates and good communication just act on it.

Reply from SmartSave
Great company. Easy process. Staff more helpful than bank staff normally are.
Particularly a guy called Andy who looked after my query. Thank you Andy!

Reply from SmartSave
Prompt, comprehensive response to query via chat - polite and factual = perfect

Reply from SmartSave
Great service. Easy to set up an account. Contact from SmartSave was excellent. They told me the options I had and implemented them exactly as they said! Have invested with this company a few times now, and would definitely recommend.

Reply from SmartSave
I have had an account for three years. The process of managing the account is simple and clear. Information provided is simple to understand .

Reply from SmartSave
Excellent service and great interest rates

Reply from SmartSave
Very easy to open account, check it, and close it at the end of the term, online. Excellent experience.

Reply from SmartSave
Easy to open an account, great rates, no pressure. Good communication.

Reply from SmartSave
I spent a lot of time complaining about a lot of companies which shouldn’t be in business. This one is a complete opposite. It was a bit scary to put money into a place that you don’t know much about.
The truth is put money in, here nothing until four days from the end of the term when they ask you would you like to continue? You say yes please for another year, hear nothing for another year and then four days before end of contract what would you like to do with it? Put it in my bank account I reply. Boom, in my bank account including interest.
Bloody fantastic, no unsolicited adverts, no email every week to delete, no offers of rewards. Nothing except what it is you contracted for. If only thousands of companies out there could do the same, just do what you say.

Reply from SmartSave
Excellent service, easy to follow online instructions!

Reply from SmartSave
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