Smart Retract Reviews 561

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We absolutely love our Retract-A-Gate gates from Smart Retract. We have been using our gates in the foyer of our home at the bottom and top of stairs. We have an energetic toddler at home and these ga... See more

Rated 5 out of 5 stars

Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek... See more

Rated 5 out of 5 stars

The retractable gate is WONDERFUL! It looks good and keeps pets from going where not allowed. We highly recommend. And having just moved that day we were having difficulty with our credit card accep... See more

Company replied

Rated 5 out of 5 stars

Our Smart Retract cat gate arrived within a normal time and it is the best option for training our cats to not go upstairs during the night. We really like the design and retractable feature! For a... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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Rated 5 out of 5 stars

This gate is great.

This gate is great.
Retracts easy, stays put all the time I never have to go back and readjust the gate, my dogs can see through it and when you don't want it open it retract out of the way. I have the hooks set up in my trailer too. I move the gate from my home to my trailer.
Best Gate Ever

10 December 2020
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Reply from Smart Retract

Hi Robin--thank you for your "Best Gate Ever" review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. One of my favorite features is being able to move the safety gate to different locations too! If you ever have any questions, please let us know. Deanna at Smart Retract

Rated 4 out of 5 stars

Bought two of these for use on the stairs

Bought two of these for use on the stairs. Added a kit to attach to banister using long zip ties that were included. Installation was straightforward for anyone comfortable with drilling holes and placing wall anchors into drywall. The part that is fixed to the banister does move and squeak to a small extent making it seem a bit flimsy but it does have the advantage of avoiding permanent holes or other installation. Seems to be sturdy enough but our 19 month old hasn't really tested the gates with his full weight. It does look nice and I love that you can move it completely out of the way when not in use.

10 December 2020
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Reply from Smart Retract

Hi Alex--thank you for your review! Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. so if you ever have any questions, please contact our customer service at info@SmartRetract.com. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

We were greatful for the discount

We were greatful for the discount. Sanded more couldn’t have bee. Done since we only owned the other one little less than a year.

Thank you affine

10 December 2020
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Reply from Smart Retract

Hi Suzanne--thank you for your 5-star Retract-A-Gate review. Thanks for being a Retract-A-Gate customer and let us know if you ever have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

My 3rd gate

I’ve got three of these gates now, but my biggest surprise was the fact this one shipped same day and we got it very shortly after! Love it.

10 December 2020
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Reply from Smart Retract

Hi Sarah--thank you for your excellent review! We certainly take pride in our award-winning Retract-A-Gate and our customer service. So if you ever have any questions, please contact us at info@SmartRetract.com. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

I bought two gates for my front and…

I bought two gates for my front and back porch to keep my 2 YORKIES in. Absolutely love these gates! They are perfect anywhere! Easy installation and they look great! Once you have one of these gates, you will never use the conventional baby/dogs gates! When not in use, they retract back. No having to move gates around, messing up your walls. It’s a wonderful product!! Great price too!

10 December 2020
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Reply from Smart Retract

Hi Brenda--thank you for being a wonderful Retract-A-Gate customer! We love to hear how our customers are using their safety gates. We simply offer the best balance of features and security of any gate in its class. Thank you for your 5-star review! Deanna at Smart Retract

Rated 5 out of 5 stars

Best Gate Ever!

I've owned a re-trac-a-gate in the past. The 1st one I had for over 15 yrs! It is strong and durable. I've had 3 large dogs over these yrs that jumped up onto it with their paws and it still held up fine. I've had grandchildren that leaned on it, played around with it, and even my cats used it as a scratching post when it was retracted! Never had a problem with it. I recently bought a new one, the exact same one, only because I re-did my livingroom and wanted a new clean one. My daughter-in-law has one too outside on her deck. I highly recommend this product to everyone looking for a gate that is so compact, strong and looks pretty too! Thank you, Terri Lebel. Waterbury, CT

10 December 2020
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Reply from Smart Retract

Hi Terri--thank you for your "Best Gate Ever" review! We appreciate you and your family for being loyal Retract-A-Gate owners. We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thank you for recommending Retract-A-Gate to friends and family. Please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

High-quality products and great…

High-quality products and great customer service.

I needed a minor part not offered as a chooseable item on their website and they sent it to me for free.

You just don't see that level of service much these days and it only deepened my brand loyalty.

I own two gates and recommend them to anyone with a need of a gate for kids or pets.

10 December 2020
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Reply from Smart Retract

Hi Erik--thank you for your 5-star review and for being a loyal Retract-A-Gate owner! We take pride in our award-winning Smart Products and our customer service. So if you ever have any questions, please contact us. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

I've purchased two gates over the past…

I've purchased two gates over the past 5 years and they are great. They've held up very very well. I use them both for the top and the bottom of my stairs and I find them to be sturdy and safe, which is the most important, but also, they are easy to open with one hand -- as very helpful feature when you are holding a baby with the other.

10 December 2020
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Reply from Smart Retract

Hi Megan--thank you for being a loyal Retract-A-Gate user. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We simply offer the best balance of features and security of any gate in its class. So if you ever have any questions, please contact our Customer Service at info@SmartRetract.com. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Fast turn around & High Quality: A truly great child protection gate

Fast turn around, great product. We have had them for 3 years and with our latest child decided to have them installed throughout the house. Reliable, strong, fool proof - its a winner that all our guests are impressed with.

10 December 2020
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Reply from Smart Retract

Hi Greg--thank you for your wonderful 5-star review! Customer feed back is important to us, so if you ever have any questions, please let us know. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Must have for daycares

I run a 24/7 daycare in my home. I am a return customer. I have a total of 4 Retract-A-Gates now. I really love the durability of the material. The fact that the kids do not pinch their fingers in the gate as they do with other gates. They are a must have for daycares and homes with children or pets!

10 December 2020
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Reply from Smart Retract

Hi Fawn--thanks for your wonderful review and for being a loyal Retract-A-Gate customer. The safety gate was designed with safety and quality in mind. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

The best gate I’ve ever used

This gate is amazing. I love how easy it is to use, & even better how it retracts away quickly. No more fumbling with gates. It’s durable too, my dogs have scratched and clawed at it many times. Not one snag or tear! The best part is it’s actually beautiful and Everyone That sees it asks about it. Thanks for making a quality product that will fit such an awkward space.

10 December 2020
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Reply from Smart Retract

Hi Amber--thank you for your amazing 5-star Retract-A-Gate review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. So if you ever have any questions, please contact our Customer Service at info@SmartRetract.com. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Love it

Love it. Be mindful that it is important to lock the gate.

10 December 2020
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Reply from Smart Retract

Hi Mary-Elizabeth--thank you for loving Retract-A-Gate and for your review! Yes, it is definitely important to lock the safety gate. The push-and-then-turn lock prevents the mesh from unwinding, once it's secured in position so children and pets are not able to get past the gate. Thanks again for your review and please let us know if you ever have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars
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Reply from Smart Retract

Hi Robin--thank you for your "great gate and easy installation" 5-star review. Let us know if you have any questions! Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars
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Reply from Smart Retract

Hi Michael--thank you for your "flexibility and ease of use review." Thanks for being a Smart Retract customer and please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Great alternative to unsightly…

Great alternative to unsightly traditional gates. Keeps my toddler out of rooms he's not suppose to be in.

10 December 2020
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Reply from Smart Retract

Hi Michelle--thanks for your great review! Please contact our customer service if you ever have any questions. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

We love it.my dog not to much😄highly…

We love it.my dog not to much😄highly recommend

10 December 2020
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Reply from Smart Retract

Hi Piotr--we are happy to hear you are loving your Retract-A-Gate--even if your dog is not! Thanks for your wonderful review and please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Perfect gate for our home

Perfect gate for our home. We have one at the top of the stairs and one at the bottom. Never had any issues with our 1 year olds getting past it or messing it up. Easy to pull closed when needed, and out of the way when not needed (eg during naps and bedtime). Definitely worth the investment.

10 December 2020
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Reply from Smart Retract

Hi Kyle-- thanks for your 5-star Retract-A-Gate review and for a Smart Retract customer. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. If you ever have any questions, please contact us at info@SmartRetract.com. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Great product

Great product. My toddler keeps trying to climb over hard gates but this one doesn’t give him a bar to grab onto. We use it to close off the kitchen when we are cooking. It’s so much easier than adjusting a hard gate to fit and opening and closing is much less of a hassle.

10 December 2020
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Reply from Smart Retract

Hi Molly--thank you for your "Great Product" 5-star review. We love to hear how customers are using their safety gates. Thanks again and please let us know if you ever have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Best gate on the market !

Best gate on the market !! Don’t waste your time looking anywhere else

Jeff B

10 December 2020
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Reply from Smart Retract

Hi Jeff--thank you for your "Best gate on the Market" review! We know it is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks for being a Smart Retract customer! Deanna from Smart Retract

Rated 5 out of 5 stars

Great product

Great product. Easy install.

10 December 2020
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Reply from Smart Retract

Hi Michael--thank you for your wonderful feedback and review. Let us know if you have any questions. Thanks, Deanna at Smart Retract

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