Smart Detect UK Reviews 

smartdetect sent out a short video before the detectors arrived, showing how to set the system up. I read the "manuals" that came with the devices and it seemed really complicated to do. When I watched the video it was som simple. Thank you.

Product good but couldn’t sync because paper instructions didn’t say :
1. After switch of devices wait 15 seconds
2. After connected devices wait 15 seconds then press for one beep first device activated

There I a video I dug out shows how to connect easily once I saw that no problem

Good device but came without any written intructions - just a QR code that linked to a video

Great products linked to my phone for added safety and awareness. Prompt delivery and easy to setup following you tube guides.

Ordered on line on a Friday night, my order “picked” dispatched immediately to Royal Mail over that weekend, fully tracked and signed for service, received on the Monday mid- morning, excellent.
Very pleased, just away to install and test, thanks, very pleased. 10 out of 10. 👍
Wallace

I have used this company numerous times and never had any problems Ricky is very easy to deal with

Ordered required products on 26th June and received goods on 29th June 2022 by Royal Mail, who were very good with efficient delivery, tracking goods and gave an accurate time slot for delivery. Goods were well packaged.
Used Smart Detect UK link to U Tube for installation set up, very clear precise instructions which were easy to follow. I installed two optical smoke alarms, one heat detector and one carbon monoxide detector (I live in a small three bedroom bungalow) also ordered a remote controller for easy testing of appliances. I am 74 years of age and had no trouble setting up and installing the detectors. All worked perfectly and I am completely satisfied with all the products. I have no hesitation in recommending Smart Detect UK and their excellent good value fire safety products.

Simply the best!! Everything you could ask for - a mistake I made in my order was picked up and I received a call telling me about it, explaining where I’d gone wrong and not only offering to correct it but arrangements were made to refund the difference. Thank you so much, that’s how to win customers.

I ordered 1 smoke detector as had miscounted what I needed with bundle and ordered it snd 2 days later it was here cannot fault service

Bought 9 alarms, 6 smoke, 2 heat 1 Carbon monoxide and a remote. The alarms are light and very easy to connect to each other; watched the video on YouTube. The alarms were easy to fit. Where I could find a joist, screwed straight in, where not, I used the plugs provided and they were all up and tested in an hour. Would have given 5 stars but the package arrive with one item missing. I rang up and received a quick response saying they would dispatch immediately. This they evidently did, as missing item arrived, unannounced, by royal mail, unlike with the first package, where I was kept informed of the delivery. The other disappointing thing was when I rang up and asked for advice on whether I should fit a heat or smoke alarm in my utility, never got an answer, although I did order a second heat alarm from them, which arrived timely and worked perfectly. I had never heard of this make of alarms so I suppose the decider will be whether they all last 10 years. Time will tell.

I purchased a set of smoke detectors and heat detector from Smart Detect at my neighbors recommendation. The guy from Smart Detect was very helpful in making sure I’d ordered the right units for my home. All was well with fitting and set up, however, when I test my alarms with the remote control it also put my neighbours alarms into test as well.

The reason for my low score is that after a couple of emails Smart Detect has failed to provide an answer or solution to my problem. My emails have just been ignored. After sales service leaves a lot to be desired.

Excellent product and company. Received promptly, good price and works perfectly.

Easy to order
Fast delivery
Simple to set up and install

All detectors arrived fast, now installed and working great.
If when pairing units better to use the YouTube link on the code given with instructions as it gives a very clear visual pairing guide.
Good price for units and look good cosmetically, very happy.

Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructions with each item. The online video showing and explaining each step of the pairing instructions was extremely helpful. Can't fault any part of the process as everything was extremely simple from ordering to installing . Well done

Company very helpful when placing order, advising exactly what I needed. Great video to show how to link alarms. It was really easy, even for me. I would definitely recommend.

Easy to order, simple process on website,arrived in no time. Overall a very satisfactory purchase,and would highly recommend to others.