Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.6
Excellent
2K reviews
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Reply from SmartBuyGlasses
Hi Tim,
I appreciate your feedback and I'm sorry that the lenses retain heat and that you're not satisfied with the quality of the product and would like to replace it with a new one.
We're committed to customer satisfaction and are always looking for ways to improve our products. Your feedback will help us identify areas where we can improve our quality and durability.
Please note that we offer a 2-year product replacement guarantee in the event of any problems. For more information, please visit https://www.smartbuyglasses.com.sg/warranty
As we greatly appreciate your business with us, I'll contact you promptly via private message to assist you in resolving this matter effectively.
Kindest regards,
Elveen
I'm happy with the frame and the deal I…
I'm happy with the frame and the deal I got from the company. I wanted a good frame that did the basics n I love the fact that i can try it on virtually. Its cool. Thanks
26 June 2025
It's impressive experience.
The glasses are good quality with free lens offer. Moreover, they provide promotion price that can touch the brandname glasses. Shipping is fast, the package is strong and no damaging to the glasses. Thanks.
25 June 2025
Happy with the product
10 June 2025
The item was great and value for money.
10 June 2025
Shipping took some time
Shipping took some time. But quality of product is top notch. Thank you. Will definitely purchase more frames from this site.
10 June 2025
Not a first time buyer
Not a first time buyer, must have bought close to half a dozen sunglasses. Experience is always satisfactory.
10 June 2025
From Doubt to Happy plus Smile
TBH, In the beginning I doubt with smartbuyglasses, because the price seems like too good to be true but after I do some research over the internet.
I just give it a try to purchase sunglasses from them…
And when the item is reached my place…
From doubt it changes to happy with big smile
😁😁😁
The feature that really help a lot is the can do Virtual Look of the glasses on ur face
👍🏻👍🏻👍🏻
29 May 2025
Sourcing and delivery
The sourcing and delivery process is taking slightly longer than anticipated.
17 May 2025
item came as what was described.
super simple just get my eyes check by your local optometrist and get them to issue a prescription stating of your eyes degree and validation of the prescription. And good to process to upload on the website
15 April 2025
The right frame at the right price
24 April 2025
Very good response from you guys even…
Very good response from you guys even though its an online transaction. Its my 2nd purchase from u guys highly recommended.
8 April 2025
Item purchased well exceeded my initial…
Item purchased well exceeded my initial expectation.
With this purchase of reasonable price, will buy other products from your shop if there's requirement.
Thank you.
8 April 2025
Great experience in my new purchase
Great follow up by the staff after making order and dlevery process was updated till I received my new pair of glasses.
25 March 2025
Good quality and easy to purchase
11 March 2025
Satisfied customer
First time ordering glasses online. Great service and found style that was discontinued and couldn’t in store.
18 February 2025
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