SmartBuyGlasses Reviews 10,533

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish design of the products, often noting the authenticity of branded frames and accurate prescriptions. Many consumers highlight the significant savings compared to other retailers, appreciating the competitive pricing. The ordering process is frequently described as easy and seamless, with efficient and fast delivery services. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with online pricing, receiving generic or incorrect cases, or experiencing delays in order processing. There were also isolated concerns about the quality of some frames, with reports of peeling or micro-scratches, and issues regarding the condition of some received items.

What people talk about most

Product

People report positive experiences with product quality and authenticity. Many customers love their new... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the authenticity and excellent quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

Service

Users describe positive interactions with service, highlighting its professionalism, reliability, and... See more

Price

Consumers generally find the prices to be positive, with many praising the affordability and great deals on... See more

Based on these reviews

Rated 5 out of 5 stars

I love my Tom Ford glasses! They are stylish, comfortable and so well made. I continually receive compliments about the way they look, they feel luxurious without being over the top. While they’re de... See more

Rated 5 out of 5 stars

I love my glasses! They look exactly like the photos and the prescription seems accurate. They were delivered in a reasonable time frame and were well packaged. These glasses didn't have the virtual t... See more

Rated 5 out of 5 stars

Easy to order and delivery time was quick. Love these sunglasses Product is excellent. Description on website was exact. Customer service was also amazing. Answered all my questions. Thanks again.

Rated 5 out of 5 stars

I got Quality frames and my prescription was accurate, at a fraction of the cost offered in stores. Delivery took a few weeks but my overall experience was great. I would certainly order my next pair... See more

Rated 5 out of 5 stars

Quality of my glasses is awesome, I got them for a fraction of the price I would've paid at the eye doctor. They shipped and got delivered promptly. Definitely recommend and will be purchasing another... See more

Rated 5 out of 5 stars

Customer service is exceptional and very responsive. It was my first time ordering eye glasses online and was expecting issues but experience was amazing. They follow up to confirm prescription and... See more

Rated 5 out of 5 stars

I love these frames! The burberry frames I purchased are beautiful. I didn't realize they were shipped from outside of Canada, but I received my order in a week.

Rated 5 out of 5 stars

Best price I found. Lenses are amazing. Product arrived well packaged and the whole process is just as seamless as it can be. Also, really appreciate being able to “try on” glasses digitally.

Rated 5 out of 5 stars

Had a self imposed issue with an order, which was easily resolved through company service rep . She was kind and calm , providing ease with resolution.

Rated 5 out of 5 stars

So happy with my glasses! A fraction of the cost that they would be elsewhere. I went for a protective lens, even though I don't know anything about glasses, lenses, or optometry, and everythi... See more

Rated 5 out of 5 stars

Outstanding Customer service! Quick responses to all my questions, very supportive team! MY glasses were still under warranty, and they replaced them very quickly for me, thank you!

Rated 5 out of 5 stars

Was very hesitant ordering branded glasses online, they price matched the item as advertised, the customer support team helped with my questions and concerns and I received my order very quickly. I am... See more

Rated 5 out of 5 stars

Customer support is quick and very helpful. They reply to emails quickly and a tech reviews the info to make sure things make sense (such as the PD in my case which was incorrect).

Rated 5 out of 5 stars

Great service and very responsive team. My progressive lenses didn’t work for me, and they handled the replacement quickly and professionally. I really appreciated their care and attention.

Rated 5 out of 5 stars

This is a very simple and quick process...I love my new glasses and will continue to purchase from SmartBuy!!! I highly recommend this company for all your eyewear needs...

Rated 1 out of 5 stars

False and deceptive pricing online. Did not honour price stated online and refunded money after a week waiting for the sunglasses. The competition act states this is illegal. Ordered a second pair and... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the quality of my purchase. They were shipped quickly and I am very pleased with the prescription lenses. Highly recommend smart buy glasses!

Rated 5 out of 5 stars

Fantastic Bying experience, from A-Z Courteous, friendly, professional support/experienced staff. Will not hesitate to purchase again, and recommend Smartbuyglasses to everyone I know who are... See more

Rated 5 out of 5 stars

Second time ordering frames, authentic Gucci frames sent from Italy. Arrived on time, in excellent condition. Very happy.

Rated 5 out of 5 stars

Awesome selection. Easy to order glasses were exactly as expected. Will order again! And from order to delivery? 7 days! 60% less cost than optometrist!

Rated 5 out of 5 stars

Bought a pair of Saint-Laurent frames 100% authentic. Great price, choose express shipping from Hong Kong to Canada, I received the parcel in 3 business days. Took the frames to my local eyewear sto... See more

Rated 5 out of 5 stars

The customer service was outstanding! For that alone, I would return. But then I received my glasses….and very quickly, I would add…..and they fit perfectly. The virtual try-on tool is identical to wh... See more

Rated 5 out of 5 stars

"I absolutely love these glasses! The fit is perfect, and they sit comfortably without slipping. The clarity of vision is incredible—everything looks sharper and more vibrant. The stylish design... See more

Rated 5 out of 5 stars

They give frequent updates and are quick to respond to all inquiries. The product is all legitimate brands.

Rated 5 out of 5 stars

I love these glasses so so so so much. But more then that, these were an exchange. The smartbuyglasses team was so supportive, easy to deal with, kind, and helpful when I was doing this exchange. I wi... See more

Rated 5 out of 5 stars

I love everything about my purchase from ordering to shipment and the product itself legit thank you for the wonderful experience. Till the next purchase

Rated 1 out of 5 stars

Avoid: 11-day delay to cancel order & 580% price increase I had an incredibly disappointing experience with SmartBuyGlasses. I purchased a pair of Gucci frames (GG1524S-005) listed at $69.... See more

Company replied

Rated 5 out of 5 stars

Bought the Oakley Stunt Glider with the ruby Transition S lenses. I am extremely satisfied and happy with my purchase. They got the prescription right. I rate my purchase with a 10/10. Highly recommen... See more

Rated 5 out of 5 stars

The trial of using the image with glasses was a great help in determining which set of glasses to purchase.

Rated 5 out of 5 stars

Extremely Satisfied once again. Authentic Smith frames and great gradient prescription lenses. The progressive is pretty spot on.

Rated 5 out of 5 stars

Trustworthy website. It’s my fourth pair of eyeglasses purchased from them and i’ve been satisfied each time.

Rated 5 out of 5 stars

I have bought my 6th pair of perscription glasses now . I have always been satisfied with service , price and quality

Rated 5 out of 5 stars

Great glasses - fit in real life just like the virtual try-on option. Extremely fast deliver. Overall great experience.

Rated 5 out of 5 stars

Fast and efficient customer service. Great price and frame from barnd names

Rated 5 out of 5 stars

I had a really positive experience with SmartBuyGlasses and wanted to share. Not long after receiving my new glasses, the frame broke unexpectedly. I reached out to their customer service team,... See more

Rated 5 out of 5 stars

Very nice glasses, love it! Excellent costumer service, Very helpfull. Thank you so much!

Rated 1 out of 5 stars

I had an incredibly frustrating experience with this service. My credit card was charged immediately after placing an order, yet I received no confirmation email and no order ID. Even worse, my accou... See more

Company replied

Rated 5 out of 5 stars

Fast shipping, product was in perfect condition, and it was all real official Boss.

Rated 5 out of 5 stars

Very fast deliver service and great communication. This is my 1st Etnia Barcelona's frame and I really like it

Rated 5 out of 5 stars

Took about 2 weeks to deliver and packaged very well. For the glasses itself, they are very nice, and have beautiful details. They have sharp cat eye detail on the top corners, so if you’re into that... See more

Rated 5 out of 5 stars

Very good and fast. Frames are a bit loose w one arm out a bit but will stop into an optimal store and have them set up.

Rated 5 out of 5 stars

I ordered a frame online, and when it arrived, I found it a little small for my face. I sent it back (paid the shipping) and got a new one. The new one was a complete set with lenses. It arrived in fi... See more

Rated 5 out of 5 stars

The frame and lens are holding up to their qualities! Very satisfied!

Rated 5 out of 5 stars

My new Smith cycling sunglasses are as advertised and the price was great. Shipping was very fast.

Rated 5 out of 5 stars

Easy fast and fairly priced glasses were authentic imported from Italy, didn't take long would recomend

Rated 5 out of 5 stars

Excellent service from ordering to receiving my glasses, I have ordered a second pair

Rated 5 out of 5 stars

I had an excellent experience with SmartBuyGlasses. From start to finish, their service was professional, reliable, and very efficient. The ordering process was simple, and everything arrived... See more

Rated 4 out of 5 stars

They have many up to date styles at the best prices I've seen anywhere else. Their customer service is exceptional and my order was filled and delivered in a week. The only draw back is not being ab... See more

Rated 4 out of 5 stars

The item took longer than expected due to stock availability but customer service reached out and offered fair and transparent options for me to choose. Everything else worked out just fine. Going for... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses Canada

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Rated 5 out of 5 stars

First time buying glasses online

Super quick and easy. Very impressed with how well the glasses turned out. Definitely looking forward to ordering more. This was my first time ordering glasses online and I have a strong astigmatism so I was a little worried but they are flawless

21 March 2026
Rated 5 out of 5 stars

Awesome.

Awesome.
Would have loved if the sides actually had emporio armani in addition to the logo

21 March 2026
Rated 4 out of 5 stars

Never disappointed with service

I have bought glasses from smartbuyglasses.ca several times now. I find it easy to order, and the customer service team are very helpful if you have any questions. I have been very pleased with the quality of the products, with the exception of one pair that had quite flimsy arms that subsequently broke. The company was wonderful in allowing me to replace those. I intend to keep on using SMG in the future, and I would recommend them to anyone.

20 March 2026
Rated 5 out of 5 stars

I love these frames!

I love these frames!
The burberry frames I purchased are beautiful. I didn't realize they were shipped from outside of Canada, but I received my order in a week.

19 March 2026
Rated 4 out of 5 stars

Customer Success Fixed an Issue!

Had some trouble with an order. Customer service ticket didn't go well. But someone from customer success messaged me and made it right.

Looking forward to getting my order now.

1 March 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Joshua,

Thanks for your feedback, and I’m really sorry for the frustration caused by the frequent emails—that’s not the experience we want to provide.

I understand you were waiting for your appointment, and we’ll take this into account to improve how we follow up.

I’ll be reaching out to you via email shortly to assist you further and see how I can help.

Best Regards,
Elveen

Rated 1 out of 5 stars

Completely Unreliable – They take your money and disappear

I had an incredibly frustrating experience with this service. My credit card was charged immediately after placing an order, yet I received no confirmation email and no order ID. Even worse, my account showed no record of the purchase at all.
The customer service has been a nightmare to deal with; I’ve had to waste my own time chasing them down just to prove I actually placed an order. It is completely unreliable to deduct funds and then provide zero documentation or transparency. Save yourself the headache and shop elsewhere.

18 March 2026
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello YGS,

Thank you for providing feedback. I am sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.

Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. However, please provide us with your order details so we can contact you and help you resolve the issue right away.

Sincerely,
Ronald

Rated 4 out of 5 stars

Exchange

after several back and fourths regarding a faulty eye glass frame, i got an exchange and the glasses are fully functional after an 8wks ordeal… thank you for finally sending me eye glasses that work

11 March 2026
Rated 5 out of 5 stars

Fantastic Bying experience

Fantastic Bying experience, from A-Z

Courteous, friendly, professional support/experienced staff.

Will not hesitate to purchase again, and recommend Smartbuyglasses to everyone I know who are shopping for these products! The selection to choose from is also incredible.

I love my new frames too!

16 March 2026
Rated 5 out of 5 stars

"I absolutely love these glasses



"I absolutely love these glasses! The fit is perfect, and they sit comfortably without slipping. The clarity of vision is incredible—everything looks sharper and more vibrant. The stylish design complements any outfit, and I've received many compliments. Overall, these glasses have greatly enhanced my daily experience, and I couldn't be happier with my choice. Highly recommend!"

I

17 March 2026
Rated 5 out of 5 stars

Awesome selection

Awesome selection. Easy to order glasses were exactly as expected. Will order again! And from order to delivery? 7 days! 60% less cost than optometrist!

17 March 2026

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