SmartBuyGlasses Reviews 

3,295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the exceptionally smooth ordering process, and the innovative ability to try on glasses virtually before making a purchase. People also highlight the exceptional product quality, beautiful frames, and the extremely helpful customer service consistently provided throughout their entire buying journey. Some of the reviewers were not happy with unexpected delivery delays, lack of transparency, or minor discrepancies involving paid fast shipping services. Some others mentioned encountering occasional communication confusion with couriers, alongside instances where auxiliary items like cases did not quite match expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well the glasses fit and match website... See more

Delivery service

Consumers find delivery_service to be positive, highlighting incredibly fast shipping times and secure... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and finding their eyewear to... See more

Service

People report positive experiences with service, highlighting high levels of efficiency and friendly... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy online ordering, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more

Rated 5 out of 5 stars

The online shopping experience was user friendly and easy. Really loved the ‘try on’ feature and face shape recommendations, which was very helpful in choosing the right frame for me, and knowing exac... See more

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,295)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am really impressed with the service

I am really impressed with the service. I ordered my sunglasses 5 days ago, and they arrived today. I was sceptical at first, but I read a few reviews and gave it a try. I was notified about my order and was given proper information about where they were each day. Overall, I would really recommend this website if you are looking for sunglasses.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Was very easy to navigate the app and…

Was very easy to navigate the app and choose on smartfit plus the speed in which it arrived in South Africa, however the courier kept it for almost a week knowing there’s no duties payable on glasses in South Africa. It was only after I enquired that they woke up and delivered.

4 June 2026
Rated 5 out of 5 stars

I am incredibly impressed with the…

I am incredibly impressed with the service I received. From the moment I placed my order, the communication was excellent, and the entire process was smooth and professional.

The delivery of my glasses was surprisingly fast, and they arrived securely packaged and in perfect condition. The quality of the glasses exceeded my expectations, and they fit perfectly straight out of the box.

What stood out most was the company's attention to detail and commitment to customer satisfaction. It's refreshing to deal with a business that delivers exactly what it promises.

I would highly recommend this company to anyone looking for quality eyewear, efficient service, and a hassle-free experience. Thank you for the outstanding service – I will definitely be ordering again!

30 May 2026
Rated 5 out of 5 stars

what a fantastic experience

I was blown away by Smarbuyglasses. Living in South Africa, I was sceptical about leads times and delivery times (our postal service is non-existant). However it was really easy to track my glasses and it came within two weeks. I emailed them once to get confirmation on customs, and they cleared up the fact that I would not need to pay anything additional, that the imports company merely needed my ID number. I received my glasses and absolutely love them!

22 May 2026

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