SmartBuyGlasses Reviews 

3,299
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the exceptionally smooth ordering process, and the innovative ability to try on glasses virtually before making a purchase. People also highlight the exceptional product quality, beautiful frames, and the extremely helpful customer service consistently provided throughout their entire buying journey. Some of the reviewers were not happy with unexpected delivery delays, lack of transparency, or minor discrepancies involving paid fast shipping services. Some others mentioned encountering occasional communication confusion with couriers, alongside instances where auxiliary items like cases did not quite match expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well the glasses fit and match website... See more

Delivery service

Consumers find delivery_service to be positive, highlighting incredibly fast shipping times and secure... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and finding their eyewear to... See more

Service

People report positive experiences with service, highlighting high levels of efficiency and friendly... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy online ordering, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more

Rated 5 out of 5 stars

The online shopping experience was user friendly and easy. Really loved the ‘try on’ feature and face shape recommendations, which was very helpful in choosing the right frame for me, and knowing exac... See more

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,299)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient service!

I had left out certain details of my order and although it was a weekend, and late during the evening I had received a response within an hour or two asking for the missing information! Extremely effective service and fast delivery, very satisfied and will definitely use this service again in the future

25 January 2026
Rated 5 out of 5 stars

I recently ordered from SmartBuyGlasses…

I recently ordered from SmartBuyGlasses and had a great experience overall. I was impressed with the accuracy of the product descriptions. What I received matched the online details exactly in terms of design, color, and specifications, which made choosing the right pair much easier. Delivery was on time, and the glasses was well pakage

11 February 2026
Rated 5 out of 5 stars

Very good customer service

The customer service was extremely helpful. Always responded very fast to my emails and could always assist. Delivery was pretty fast (2 1/2 weeks), considering the glasses came from Hongkong. It would have however been nice, if this would have been stated on the website when placing the order. Info given there is standard shipping takes 4-7 working days, express shipping 2-4 working days.
I don't know if this applies to all products, but it did for my Ray Ban's.
Very nice is as well the camera tool to try the glasses online. That helped a lot making the decision.

11 February 2026
Rated 5 out of 5 stars

Best online shopping experience for glasses

Almost all the time I make a purchase here. There's speedy delivery and in cases where there are delays There's constant communication, I appreciate that. Wide ranges of brands and styles to choose from makes me come back for more purchases. Affordability of the most expensive brands in my continent but I afford them at smartbuy glasses

30 January 2026

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