Many issues: 1. It's not clear when you "activate" a smartbox on the website, because I had a gavekort apparently and kept getting an error message. I had to contact them to be guided that I had... See more
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Many good ideas and I signed up to the newsletter so I can also get the 20% discount on the first purchase, but the code didn't work during checkout so I ended up paying the full price. It said it was... See more
Company replied
It is a confusing product, you got a smart box, you want to register it because the website prompts/offer you to do so, then it says it is not a gift box. When you “buy” an experience, you were not... See more
Company replied
Very complicated process of buying, registering and booking. You can not choose the actual available hotel stay as a first step, but need to go via all process of registering, buying and so on before... See more
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Company details
Written by the company
Står du og mangler en god og personlig gave, som modtageren helt sikkert bliver glad for? 🎁🎁 🎁 Så er det en Smartbox, du skal have fat i! 👍️ Hver Smartbox indeholder et stort antal håndplukkede oplevelser, serveret i en flot og farverig box. Der findes 30 temaer og mere end 1400 forskellige oplevelser inden for bl.a. skønhed, gastronomi, kultur og weekendophold. Du kan bruge Smartbox til alle lejligheder - hvad enten det er som værtindegave, julegave, til Mors Dag, til Valentins Dag - eller hvis du bare vil glæde en du holder af. 🥰😍 Har du brug for yderligere support, så skriv en 📧 til oplevelser@smartbox.com. Vi vil hellere end gerne hjælpe 💬 Vores Kundeservice team er ligeledes klar til at hjælpe Mandag-Torsdag 9.00-16.30 + Fredag 9.00-16.00 på ☎️ 89887976 (Ikke åbent på helligdage!)
Contact info
Amager Strandvej 390, 2770, Kastrup, Denmark
- 89887976
- oplevelser@smartbox.com
- smartbox.com/dk
2.5
Poor
10K reviews
Asks customers to review
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Vanvittig hurtig ekspedition og…
Vanvittig hurtig ekspedition og levering. Intet at klage over:-) !
24 November 2022
Unprompted review
Reply from Smartbox Danmark
Hej Helle.
Tak for de 5 stjerner og vi er glade for at det kom hurtigt frem :)
Ha' en dejlig dag!
Med venlig hilsen
Kasper - Smartbox Kundeservice
Nice og enkelt at give som gave en man eg glad for
15 October 2022
Reply from Smartbox Danmark
Hej Ansgar,
Tusind tak for de 5 stjerner og den flotte anmeldelse!
Vi er glade for at høre, at du synes en Smartbox er en god gave at give. Vi håber modtageren blev glad for den.
Du ønskes en dejlig dag.
De bedste hilsner
Emilie, Smartbox
Reply from Smartbox Danmark
Hej,
Tusind tak for din flotte anmeldelse!
Jeg er rigtig glad for at høre, at du modtog god service, da du henvendte dig til os.
Rigtig god dag.
Med venlig hilsen
Emilie, Smartbox
Never again, didnt work, time and money wasted
Strange name as it is not a smartbox. Could not use the gift card out of the box. Had to buy a digital gift card, using the physical card, but our 499 gift card was not available for purchase (gavekort) on the website. We then 'bought' a card of equal value which could not be used at the restaurant where we were eating. Our meal experience was ruined spending time trying to figure out how to get the card to work rather than enjoying a nice lunch with family. Find a nice box and give the gift of cash, or a lovely note saying you will transfer money. That is smarter and much more personal.
25 September 2022
Unprompted review
Reply from Smartbox Danmark
Hello WG,
Thank you for your review.
I am sorry that you had a bad experience.
Please contact our customer service on e-mail: oplevelser@smartbox.com, then we would be happy to look into your case.
Have a nice day.
Kind regards
Emilie, Smartbox
Nice hotel
Nice hotel. Doesn't accept Drivers licence as valid ID - luckily I had my passport with me, despite it not being required in Schengen.
5 September 2022
Unprompted review
Reply from Smartbox Danmark
Hej Rune.
Tak for din fine anmeldelse og vi har noteret feedbacket omkring ID. Hav en skøn dag :)
Med venlig hilsen
Kasper - Smartbox Kundeservice
Fast and great service!
9 July 2022
Reply from Smartbox Danmark
Hi Melissa,
Thank you very much for your great review.
I am very glad to hear that you have received good and fast help from our customer service support.
You are always welcome to contact us again if you have any questions or need help.
Have a good day!
Best regards,
Signe, Smartbox
Amazing customer service of smartbox
I am so pleased with the customer service. They are very friendly and doing their best to have customer satisfaction. 100% satisfied with my purchase and hope the experience will be great too.
4 May 2022
Unprompted review
Reply from Smartbox Danmark
Hi Mahsa,
Thank you so much for your kind review! I am really happy to hear that you are satisfied with our customer service :-) It means a lot to us.
Have a really nice day.
Best,
Pernille
Great service.
Only good things to say about Smartbox, we have changed the box, extended the date and then corona, kundeservice were great and always did what was best for us, very happy.
28 April 2022
Unprompted review
Reply from Smartbox Danmark
Hi Lee,
Thank you so much for your nice review! We really appreciate it :-)
Have a lovely weekend!
Best regards
Pernille, Smartbox
Reply from Smartbox Danmark
Hej Maria,
Tusind tak for din flotte anmeldelse.
Jeg er glad for at høre, at du har modtaget god behandling :)
Du ønskes en god dag.
De bedste hilsner
Pernille, Smartbox
Very convenient purchase for a cool gift
6 April 2022
Unprompted review
Reply from Smartbox Danmark
Hi,
Thank you for your review - we really appreciate it :)
Have a nice day.
Best,
Pernille, Smartbox
Very complicated process of buying
Very complicated process of buying, registering and booking. You can not choose the actual available hotel stay as a first step, but need to go via all process of registering, buying and so on before actual availability of items is shown. Please improve this.
23 February 2022
Reply from Smartbox Danmark
Hi,
Thank you for your review.
I am sorry to hear you think our process is complicated. That is not the intention.
We are always trying to improve and we therefore appreciate your feedback.
Have a nice day.
Best regards
Pernille, Smartbox
Super god og professionel service.
7 February 2022
Unprompted review
Reply from Smartbox Danmark
Hej Camilla,
Mange tak for din fine anmeldelse af os her på Trustpilot, det sætter vi pris på.
Det er dejligt at høre, at du har modtaget god og professionel service.
Rigtig god weekend.
De bedste hilsner
Pernille, Smartbox
Smart gift
Smart way of giving gift. But not all cities in Denmark have restaurant partners.
7 January 2022
Unprompted review
Reply from Smartbox Danmark
Hi,
Thank you for your nice review.
I'm glad to hear that you like our product.
Right now we have more than 1000 partners, and we're continuously developing both partnerships and experiences.
I wish you a good day.
Best
Pernille, Smartbox
super god service
27 December 2021
Unprompted review
Reply from Smartbox Danmark
Hej Cecilie,
Tusind tak for de fem stjerner.
Det er dejligt at høre, at du har været tilfreds med vores service.
Du ønskes en rigtig god dag.
De bedste hilsner
Pernille, Smartbox
Could be better.
14 December 2021
Tak for super fin og professionel…
Tak for super fin og professionel levering af min gave til modtager! :-)
1 December 2021
Unprompted review
Det var let at bestille😊
29 November 2021
3 stars to their product and 5 stars to their customer service
We were not too impressed with the options in the gift card for a Hotel Stay in Dk since the appealling options were not available to book online forcing us to pay extra for a new voucher to an atractive Hotel Stay. This giftcard only offers one hotel option which was also unavailable to book through the Smarbox app This meant that I used a lot of time and energy trying to arrange a booking through their customer service through several mails/calls.
Having said that I had a fantastic personal experience with Smarbox customer service. They were kind and helpfull and their mail response time was not more that 3 days which they alert in their platforms. I appreciated they help though I wished I had been able to sort out quicker through their app.
I give 3 stars to their product and 5 stars to their customer service.
18 November 2021
Reply from Smartbox Danmark
Hi,
Thank you for your feedback to Smartbox.
We are sorry to hear you had a bad experience with our product, though happy to hear our customer service was helpful and able to guide you.
Should you have any queries or questions in the future feel free to reach out again.
We wish you a lovely weekend!
Best regards,
Smartbox
Customer Sevice
Nice but it's difficult to contact your…
Nice but it's difficult to contact your website in case we need help
14 November 2021
Reply from Smartbox Danmark
Hello
Thank you for your nice review.
I am happy to hear you had a nice experience with your Smartbox.
If you need help or if you have any questions another time you are welcome to contact us via email or via telephone, then we would love to help you.
Our email: Oplevelser@smartbox.com
Our phone number: +45 89 88 79 76
Have a nice day
Kind regards
Smartbox Customerservice
Super fin service
3 November 2021
Unprompted review
Reply from Smartbox Danmark
Hej Niels Ole
Tak for din anmeldelse.
Vi sætter stor pris på de fine ord og ønsker dig en rigtig god dag.
Venlig hilsen
Smartbox Kundeservice
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