Smartbox Danmark Reviews 10,251

Very fast delivery, great service.

Code doesn't work when trying to activate on their website.
Customer service seemingly aren't at work, calling them just doesn't give an answer other than "we can't talk right now, try again later".

when you pay 500 kr. for example for gasteronomi, resturants are very limited in variety. For example sushi shops are only offering one option to choose. you pay the same money but you limit yourself to few options. It is much better to give the same money but people can choose. really limited options for the same money

You guys are selling movie tickets, you clearly stated Palads in Copenhagen is included on your website, when in reality its your mistake and you dont want to cooperate about your mistake. Great service ! thanks a lot

support service works quickly. You can pay with Apple Pay, which is very convenient. My order came very quickly. Everything is great

Dansk: Købte et gavekort (3 dages ferie plus middag) til min kæreste i julegave.
Da vi så bestiller hotel skal vi betale over 400kr ekstra for at leje værelset plus vi INGEN middag fik…
Ellers skulle man droppe den ene dag for at få middag med, eller betale virkelig mange penge for middag hvor man kan tage ud og spise selv for det halve…
Virkelig dårlig stil… især når gavekortet hedder 3 DAGES FERIE PLUS MIDDAG!
Køber aldrig fra Smartbox igen…
Man kunne næsten leje værelset plus OGSÅ FÅ MIDDAGEN til samme pris hvis vi ikke købte igennem Smartbox..
Jeg havde også fået et gavekort (middag for 2)… man får så kun middag til gavekortets værdi og da vi så skulle booke bord på en restaurant så skulle vi betale 250kr ekstra, og så fik vi kun mad for 400kr selvom gavekortet var på 250kr plus de 250kr vi gav oveni… ALDRIG KØB VED SMARTBOX!.

Dog var hotellet hyggeligt og vi fik nogle gode dage men til sindssyge priser…

English: Bought a gift card (3 days holiday plus dinner) for my boyfriend as a Christmas present.
When we then book a hotel, we have to pay over DKK 400 extra to rent the room plus we got NO dinner...
Otherwise, you would have to drop the one day to have dinner with you, or pay a lot of money for dinner where you can go out and eat yourself for half the price...
Really bad style… especially when the gift card says 3 DAYS VACATION PLUS DINNER!
Will never buy from Smartbox again…
You could almost rent the room plus ALSO GET DINNER for the same price if we didn't buy through Smartbox..
I had also received a gift card (dinner for 2)... you only get dinner for the value of the gift card and when we then had to book a table at a restaurant we had to pay 250 kroner extra, and then we only got food for 400 kroner even though the gift card was 250 kroner plus the 250 kroner we gave on top... NEVER BUY AT SMARTBOX!.

However, the hotel was cozy and we had some good days but at crazy prices...

Never buy tickets, dinners or other things via Smartbox !!!!. Poor options to extend the lifetime of your product - difficult to reach customer service. Never again :(

Using the box is not very intuitive, and apparently the brunch box can't be used at all locations on weekends.

The experience chosen was great. The Smartbox website is very hard to navigate and being asked by e-mail to rate it 3 times in a week shouldn't be expected because now you're forcing me to write a not so great review. It's not a part of my experience to write a review for you.

I got this very fast after my review (but for client service I couldn´t get an answer from a person, just the computer!) I tried at Grand Teater and Empire Bio which is in the same list as Cinemaxx, very low from you to try to make it look like I didn´t check which cinemas was possible first... with this answer you just make it clear that this is a BAD service...

Here I added the answer!:

Hi Carmen

Thanks for your feedback, that's always useful.

It seems like you have misunderstood which cinema box you had (we have 2 different options, 1 for Cinemaxx and 1 for Nordisk Film Cinemas)

I am sorry if this wasn't clear for you.

Have a nice day.

Med venlig hilsen,

Kasper - Smartbox
Kundeservice Teamleder

Very bad service and very bad made, didn´t work in many of the cinemas that says the web side and took me looong time to make it work only in cinemaxx, BAD! and I hope that the pop corn and drinks work when I go to the cinema...who know the client service is not a person, which for my case was useless! just BAD!

If you don't know what to buy for others as a gift, highly recommended! Get a Christmas gift box, very nice!

I recived a gift card for a hotel with 1 night for two with meals but as I have children and dogs it’s nearly impossible to use so I’ve tryed exchanging for one of your other 3800 gift cards as stated on your web site but was unable to exchange for something as simple as (or so I thought) a meal for two.

I bought this one for gift to my friend. It was worth to buy this. They can use it anywhere, where they want. instead of buying a gift which they minght not use it, here they can choose what they want :-)

Easy to order, quick delivery

Very convenient and good deal. I hope that all the option is available for email sending

Virkelig god stemning på Cafe Kik.

Many good ideas and I signed up to the newsletter so I can also get the 20% discount on the first purchase, but the code didn't work during checkout so I ended up paying the full price. It said it was invalid.... I thought that was a bit misleading, now I hope I will get the product, no news yet from the delivery company. But not sure I will order again.

I received a smartbox in a gift. Covid came and I did not have time to use it. So I prolonged it in good faith. This week I wanted to use it but found out it was expired as it was not prolonged back then but instead just changed into an e-gift card. So it is lost. Smartbox make it really difficult to use their cards and the aim seem to be that they are not used…i will never buy a smartbox again

It was very easy to purchase this Smartbox experience and there is a nice range of brunch options to choose from.