My mum bought a new Hisense washing machine. The Hisense team came over and installed the new machine in a jiffy. No mess, no fuss. Noel was very effecient and professional. I am extremely happy with... See more
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You are NOT buying a factory packed TV , As James Sales Manager said “ we specialise in liquidated stock ,we don’t buy direct from Samsung “ The product you buy will come as Sales Manager said “... See more
Had what i needed, small integrated microwave to replace one that was 19 years old (small integrated microwaves are rare as hens teeth). Website's easy to navigate. Price was competitive. Free next d... See more
Ordered my air fryer on Tuesday afternoon for next day free delivery, didn’t arrive until Friday lunchtime. If this is how long delivery takes, then it should state free delivery 3-5 working days. It’... See more
Company replied
Company details
Contact info
Road, Nw11ak, London, United Kingdom
- 02087263846
- Na@na.com
- smartappliancesonline.co.uk
3.5
Average
292 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It arrived quick and no fuss
It arrived quick and no fuss. Product was as described. Cheaper than normal price, free delivery charge.
16 November 2023
Smeg coffee machine
I ordered a Smeg coffee machine, the price was half what I would have paid to Argos for the same machine and arrived within 2 working days as promised. Really hard to find any fault with that!
17 November 2023
Arrived within a couple of days of…
Arrived within a couple of days of ordering
Fabulous coffee machine
16 November 2023
Excellent service!
Quick response to order. Personal phone call to say when the parcel would arrive.
Appliances arrived within a few days of ordering.
Excellent service.
15 November 2023
Bought this hoover for my Aunt
Bought this hoover for my Aunt. She is so pleased with the performance and how light it is .
The price was also good 👍.
Well informed about delivery and arrived on time .
5 November 2023
Poor order communication and slower than advertised delivery
Placed order for in stock coffee machine with express 2 day delivery, 5 days later no order update and no sign of product.
Reply to below - I hadn’t received an email, had not received any communication from the courier, and the Shop tracking app showed “order placed” but no further communication.
In fact, I only received a tracking number and a shipment notification an hour after submitting this review.
The bottom line is that 2 day express delivery has taken 6 calendar days so far, and has only been confirmed after chasing twice. The original review stands.
15 November 2023
Unprompted review
Reply from Smart Appliances Online
Hello David, thank you for your feedback however your machine was dispatched on Monday and tracking details sent via email. Please check your spam/junk folder. If you haven’t received your machine then there could be an issue via the parcel carrier and I would encourage to contact customer service during business hours as mentioned within the faqs. Your order was placed Friday evening after the 1pm cut off. We only deliver on business working days therefore you wouldn’t have received any communication over the weekend anyway. Your order was dispatched the next working day which was the Monday. I’d be grateful if you can amend your feedback to reflect this and I shall chase the team tomorrow to see what’s happend to your order.
Really good service
Easy to navigate and buy the product, with the best price I have found. Very prompt delivery. Very pleased, Thank you
11 November 2023
Great comms fast delivery as described…
Great comms fast delivery as described and working well
8 November 2023
This company is amazing
This company is amazing. You look for what you want order . Delivery is so quick. To sum them up I would say they ar perfect.
5 November 2023
I have a plan of warranty policy for 12…
I have a plan of warranty policy for 12 months . My washing machine broke 5 weeks ago … 1st engineer did not attend as he had a wrong address
The 2nd engineer attended but he said that he did not find a parking space so he left
The machine is still not working ..
this is completely unacceptable and redeculus
Namir
07545487046
28 October 2023
Reply from Smart Appliances Online
Hello, I think you may have the wrong company you actually ordered a induction hub from ourselves from what I understand we kept you informed in regards to when the delivery would be and as I understand it it has been delivered successfully. Can you please check thank you
Ordered an paid for a airfryer which…
Ordered an paid for a airfryer which never arrived. Tried to contact the company with no response. Now dealing with the bank 🤬
19 October 2023
Unprompted review
Excellent!
19 October 2023
Product great, communication through purchase terrible
As titled, item is exactly as described and I’m very pleased with it. However no despatch confirmation, no delivery confirmation. Just sheer chance I was home when it got delivered. Quite poor
23 October 2023
Reply from Smart Appliances Online
Hello Laurence, thank you for taking the time to leave us your feedback. However we don't agree with your comments. Your order was placed via Klarna 13:27, an email confirmation was sent right after, your dispatch confirmation email which included your tracking link was sent to you on the 23rd Oct at 22:15. Sometimes our emails can be blocked depending on your email filters and may have entered your spam/junk folder. This is explained within our FAQs on our website. It also states to get in touch if you don't receive an order confirmation however we did not receive such communications from yourself. I would therefore kindly request if you amend your feedback. Thanks Katie
Amazing
Absolutely amazing quick delivery and the package was not damaged anywhere very very happy
21 October 2023
You sent the wrong model?
We received a different model to the one we ordered. The product we received works as expected but was not what I ordered.
16 October 2023
First parcel went missing
First parcel went missing but second attempt sorted and posted quickly and arrived ok
11 October 2023
Goods never arrived
Toaster due for delivery 10th october. It's never arrived and couriers state that item has never been scanned so they never received it at their end
10 October 2023
Great price and prompt delivery
4 October 2023
fast and easy
4 September 2023
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