My mum bought a new Hisense washing machine. The Hisense team came over and installed the new machine in a jiffy. No mess, no fuss. Noel was very effecient and professional. I am extremely happy with... See more
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You are NOT buying a factory packed TV , As James Sales Manager said “ we specialise in liquidated stock ,we don’t buy direct from Samsung “ The product you buy will come as Sales Manager said “... See more
Had what i needed, small integrated microwave to replace one that was 19 years old (small integrated microwaves are rare as hens teeth). Website's easy to navigate. Price was competitive. Free next d... See more
Ordered my air fryer on Tuesday afternoon for next day free delivery, didn’t arrive until Friday lunchtime. If this is how long delivery takes, then it should state free delivery 3-5 working days. It’... See more
Company replied
Company details
Contact info
Road, Nw11ak, London, United Kingdom
- 02087263846
- Na@na.com
- smartappliancesonline.co.uk
3.5
Average
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent buying experience
Excellent buying experience. Great prices swift delivery and good communication.
Highly recommended.
3 January 2023
Very efficient and good price.
10 January 2023
No issues buying an Air Fryer
Bought an air fryer from Smart Appliances. Delivery was super quick. Well packaged. No problems with the order so no need to contact the company.
8 January 2023
Excellent service and price thank you
6 January 2023
I have purchased a kettle 10 days ago…
I have purchased a kettle 10 days ago and I haven’t got it yet
29 December 2022
Reply from Smart Appliances Online
Hello Tania, we have no record of an order from yourself. You may have purchased from a company with a similar name. Please remove this review at your earliest convenience as you have the wrong business. Thanks
Ordered my air fryer on Tuesday…
Ordered my air fryer on Tuesday afternoon for next day free delivery, didn’t arrive until Friday lunchtime. If this is how long delivery takes, then it should state free delivery 3-5 working days. It’s not fair or true that it’s free next day delivery. Also, I was charged for packaging, what is that all about, it’s either free or not.
3 January 2023
Reply from Smart Appliances Online
Hello Louise, thank you for leaving a review. Your item was actually dispatched from our warehouse on time on a next day service with DHL. We actually pay a premium to have this delivered the next day. Unfortunately due most (if not all) couriers are performing really badly, we have not control over this apart from passing on the feedback we receive. During the Royal Mail strikes and holiday rush all couriers had taken on the extra work load which comprised the delivery service. Again we have no control over this. You will clearly see from the tracking information we provide to all our customers that the item was dispatched on time. Therefore the feedback does not acutely reflect our service.
Many thanks
Jane
Product came within two days of…
Product came within two days of ordering. Good service no issues.
5 January 2023
They've got a tiny integrated microwave!
Had what i needed, small integrated microwave to replace one that was 19 years old (small integrated microwaves are rare as hens teeth). Website's easy to navigate. Price was competitive. Free next day delivery was a nice touch.
DHL as a courier choice not so great. My next day delivery was actually 2 days, because DHL are rubbish.
2 January 2023
SMEG Kettle Order
Had Product. Decent communication. Courier not brilliant, but overall good experience.
3 January 2023
Excellent customer service
Excellent customer service, good communication all through my orders. Items are very good value for money.
29 December 2022
This company charges you 15% for…
This company charges you 15% for anything you return. Don’t buy anything if there is even a remote possibility you will need to return it.
I purchased an Air Fryer which was too big for the recipients kitchen.
Yes I should have noted the dimension before ordering.
The £22 postage and £31 “loss of value” for an item I had in my home for 24. £53 for nothing !
You can be sure I will not use the company again.
21 December 2022
Unprompted review
Reply from Smart Appliances Online
Hello Kim, thank you for your review. We do not agree with the review you have left and we do not charge 15% for anything you return. The item you purchased as you suggested was too big, you wished for the item to be returned which was accepted straight away. The return postage cost is the responability of the customer which has nothing to do with ourselves as it was your decision to return the item back. A full refund was provided once the item was received back.
Many Thanks
Andy
Arrived as promised
Arrived as promised, item as described. Love cooking in the air fryer
9 December 2022
I bought a Dyson handheld vacuum which…
I bought a Dyson handheld vacuum which did not work properly. I contacted support who replied quickly with useful information... and the issue was resolved :)
5 December 2022
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