Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
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Review summary
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Opened an account as I've not had another exchange account since joining Betfair years ago. Anyone trying to establish themselves in this niche market is going to find it tough competing ag... See more
Company replied
I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat
Company replied
Great customer service on the issues I had encountered. Thankyou
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.6
Poor
595 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company will freeze your account if you beat their market makers under the disguise of "affordability checks"
I have been a long time member of the site and bet with them for many years, its obvious it's not a real exchange and just a bookmaker in disguise as they seed their own markets and when you beat them they throttle your bets and eventually they freeze your account. I'm now in a bizarre state where my account over the years is in a healthy profit, i have been asked where the monies i bet with comes from, when i explain the truth( that is I'm using profit i made from over the years) it's not accepted, instead customer service wants to know my job and pay and company name to see if i can afford it, even though i have explained several times i do NOT use monies i make from my job, it's purely recycling profit from the site, they will not accept this, what is one to do? I have ended up using another site (betdaq) that doesn't put their users through this bizarre behaviour, would recommend you do the same too.
8 January 2025
Unprompted review
Reply from Smarkets
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be.
Smarkets operates as a betting exchange, but like all licensed operators, we’re required to comply with strict regulations around customer protection and financial conduct. This includes verifying the source of funds used for betting, even when profits have been recycled over time. We understand that this can feel intrusive, but these checks are part of our legal obligations and are applied consistently across all users.
We appreciate your long-term support and are genuinely sorry that your experience has led you to feel let down. Your feedback has been noted and will be passed to the relevant team for review.
Best regards,
Seb
Smarkets Support
Opened an account as I've not had…
Opened an account as I've not had another exchange account since joining Betfair years ago.
Anyone trying to establish themselves in this niche market is going to find it tough competing against BF so to have any chance you really need to offer something unique or better than the the brand leader.
The liquidity on markets is obviously a million miles from what you get on BF and that issue will only improve by getting more customers and ultimately more money on the site.
With this is mind, the 2% commission is ok but exactly the same as BF on their basic rate, there's nowhere near as many markets offered and because of the lack of liquidity on a lot of markets, the cash out options are poor value.
One of the biggest issues I've found with the site is the w/d process. My first w/d took approx 12 hours to hit my bank. Five years ago that would have been great (used to wait up to 5 days at weekends for my BF w/d's), but in the modern digital age and quick bank processes it's poor and will restrict me from using the site more in the future. I used instant bank transfer because I read some reviews saying Debit Card payments were slow, but it's still the issue of "processing" w.d's that takes the time.
All in all just an average experience which is sad to say because the one thing BF fails massively in is customer service, which is the poorest I've ever encountered from an established bookie. From the other comments Smarkets seem to have that nailed and that's very important, but to grow their site more, they need to improve lots of other things.
27 June 2025
Unprompted review
Reply from Smarkets
Thanks for taking the time to share your feedback, we really appreciate you giving us a try.
Please note that due to the nature of the exchange being a peer to peer platform, liquidity will depend on other users and event popularity. This normally increases closer to the starting time of the event.
Regarding withdrawals, we understand the importance of speed and are reviewing our processes to improve this. For more details on the options available, we recommend checking our Payment Methods Comparison page - https://help.smarkets.com/hc/en-gb/articles/210006285-Payment-method-comparison
We’re glad our customer service made a good impression, it’s something we take pride in.
Thanks again for your review, and please reach out to us via email on support@smarkets.com if you have any queries, we will be more than happy to help you out.
Kind regards,
Jack
Smarkets Customer Experience Team
Absolute disgrace.
Absolute disgrace.
People should be able to spend their money as they please.
Closed my account without any explanation.
25 June 2025
Unprompted review
Reply from Smarkets
Hi Madrid,
Thank you for leaving a review. I apologise for this. If you believe this needs to be looked into further, please do reach out via email on support@smarkets.com to check this further
Kind regards,
Alice
Smarkets Customer Experience Team
Superb company
Superb company, 100% trustworthy, n o need to worry about your funds
21 June 2025
Unprompted review
Reply from Smarkets
Hi there,
Thanks! Great to hear you're finding Smarkets enjoyable and trustworthy 👍
Didn't have to deal with an AI chat bot…
Didn't have to deal with an AI chat bot for ages and got an actual human who was able to help me with my withdrawal problem straight away and fixed it pretty much instantly.
21 June 2025
Unprompted review
Reply from Smarkets
HI Thomas
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Deleted expired card so I could…
Deleted expired card so I could withdraw to the new one - Alice was very quick sorting the problem
21 June 2025
Unprompted review
Reply from Smarkets
Hi Dave
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Quick response,onlive advisor solved my…
Quick response,onlive advisor solved my query very fast
16 June 2025
Unprompted review
Reply from Smarkets
Hi Jaroslaw,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
Support has been brilliant
Support has been brilliant, Sam in particular very good. Had a couple of needs to reach out initially and was helped immediately. Both on a Friday and Saturday night. Can't speak for long term use, but it's a great start.
Platform is super easy to use, UI very clear.
14 June 2025
Unprompted review
Reply from Smarkets
Hi John,
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
Kind regards,
Sam
Smarkets Customer Experience Team
WARNING! SMARKETS WILL RESTRICT YOUR ACCOUNT IF YOU COMPLAIN!
This is a warning! If you complain about how bad Smarkets has become and some of its terrible business practices. Or if you complain about a member of its customer service staff. That member of staff will get your account restricted. It will restrict your account and accuse you of having personal and financial issues!
Be wary of complaining about Smarkets or risk your account being restricted.
13 June 2025
Unprompted review
Reply from Smarkets
Hi Simon
I'm really sorry to hear about your experience, and I completely understand your frustration. You should always feel comfortable sharing honest feedback, and it’s important that concerns are listened to and handled fairly. While account restrictions can happen for different reasons, we understand how upsetting this must feel. If you’d like us to look into this further, please feel free to send an email to our support team — we’re here to help and ensure your concerns are properly addressed.
Kind regards,
Seb
Smarkets Customer Experience Team
Smarkets is solid – best exchange I’ve used
Been usin Smarkets for a while now and honestly its just easy. The site’s clean, runs fast and don’t have all the clutter or ads you get with some other places. The 2% commision is a big win – more money stays in your pocket.
I use it mainly for matched betting and laying off offers, and its been smooth. Odds are decent, markets settle quick, and withdrawls actually turn up without any fuss. Had to contact support once or twice and they was helpful too.
If your into betting smart or just want a reliable place to lay bets, Smarkets is defo worth it. 5 stars from me.
4 June 2025
Unprompted review
Reply from Smarkets
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support!
My query was answered promtly
My query was answered promtly and politely by an efficient operator.
31 May 2025
Unprompted review
Reply from Smarkets
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
Support
Very efficient and supportive when it comes to resolving issues. Excellent customer service!
27 May 2025
Unprompted review
Reply from Smarkets
Hi Tara
Thank you so much for your kind review and for highlighting the excellent support
We’re delighted to hear that you found the assistance helpful and went out of your way to help you.
If there’s anything else we can assist you with, please don’t hesitate to reach out via live chat or email at support@smarkets.com.
Wishing you a fantastic day!
Kind regards,
Seb
Smarkets Customer Experience Team
beware you can put in money but you can…
beware you can put in money but you can not take anything out its a scam
26 May 2025
Unprompted review
Reply from Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Amazing customer support!
Amazing customer support and assistance, I have used the live chat multiple times and every time the agents have been so kind and helpful. I was helped by Shen today who was incredibly lovely and patient with my many questions, they clearly explained everything I wanted to know and really helped 😊
21 May 2025
Unprompted review
Reply from Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service and found our agent helpful ☺️
Reply from Smarkets
Hi Leo!
Thank you for your kind words! We're thrilled you enjoyed our service.
I just joined smarkets but all I can…
I just joined smarkets but all I can say is that they are truly proffesional and gets you going in no time.. keep up the good work guys.
10 May 2025
Unprompted review
Reply from Smarkets
Hi there,
Thanks! Great to hear you're finding Smarkets enjoyable 👍
Untrustworthy company - beware
Closed my account and kept my deposit soon after opening an account with them, citing that I potentially have a duplicate account. Customer service is slow and their procedures are concerning.
Be aware that you may lose any monies you deposit.
I will update once resolved, which I suspect will have to be via the gambling commission. Steer clear.
4 May 2025
Unprompted review
Reply from Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
SCAM!!
SCAM!!! I have tried to place a bet, they accepted my deposit and then decided to suspend my account for more security checks (even though i have been through the full sign up process). most importantly, they took my money before suspending the account. Why not ask for the verification before accepting my money? i have tried to get into contact with them but the only why is through an extremely slow email process. Just use Betfair instead! :)
1 May 2025
Unprompted review
Reply from Smarkets
Hi There ,
Thank you for leaving a review. We’re sorry to hear about your experience. Please do contact support@smarkets.com so we can review this further for you.
We appreciate your feedback and are always looking for ways to improve our support process.
Kind regards,
Seb
Smarkets Customer Experience Team
Very efficient customer services…
Very efficient customer services (Alice) when processing a new form of withdrawal.
1 May 2025
Unprompted review
Reply from Smarkets
Hi James!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share! 😊
Great exchange
Website is easy to use and it's only two percent commission on any winnings I've never had any problems and I would say it's the best exchange out there.
24 April 2025
Unprompted review
Reply from Smarkets
Hi George!
Thanks so much for the great review! We're thrilled to hear you’re enjoying the low commission and smooth experience—appreciate your support! - Fran
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