I rang up to reactivate my account and Spoke to a lovely, knowledgable and very patient lady called Vicky She took me through all the various steps with patience and humour and after numerous call... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Asked for assistance following cetain card/ fraud issues-assistant was extremely helpful and problems resolved VERY rapidly. Most impressed and dealt with a REAL person straight away not some unhel... See more
Company replied
My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
Got locked out of my account for security reasons but help desk updated my details, and helped me reset my password all in a short space of time. Very satisfied with the assistance.
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.5
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never had a problem before
Never had a problem before. Well treated by phone operator when returning
12 April 2026
Reply from BETDAQ
Hi Paul,
Thanks for the great review! We really appreciate your support and hope to see you again soon.
Kind regards
BETDAQ
Easy to use and great odds.
5 April 2026
Reply from BETDAQ
Hi Teri,
Thanks so much for your continued support—it really means a lot to us! We’re delighted to have you as a returning customer and look forward to providing you with many more great experiences.
Kind regards
BETDAQ
Virgin Media locked my Email Account
Got locked out of my account for security reasons but help desk updated my details, and helped me reset my password all in a short space of time. Very satisfied with the assistance.
12 April 2026
Unprompted review
Reply from BETDAQ
Hi Andrew,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with us. Your feedback really means a lot to our team, and we look forward to serving you again soon.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Alex,
Thank you for taking the time to leave us a review, we really appreciate the kind words.
Have a great weekend.
Kind regards
BETDAQ
Fantastic enhanced specials and…
Fantastic enhanced specials and fantastic staff members that are quick and ready to help even out of hours!!! Special shout out to Vicky she’s ace!!
9 April 2026
Unprompted review
Reply from BETDAQ
Hi Arjuna,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
This is the worst betting app I have…
This is the worst betting app I have ever used, constantly freezing, lagging, no depth of market, u can tilt your phone/tablet any which way you will still end up with just one price to back and one to lay, it is light years behind bet fair, a really poor customer experience
4 April 2026
Unprompted review
Reply from BETDAQ
Hi Mark,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience two-stars. If you wish to discuss the matter further, you can reach our Customer Service Team via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Had an issue with my account
Had an issue with my account. Vicky solved it for me very quickly. Thanks
1 April 2026
Unprompted review
Reply from BETDAQ
Hi Thomas,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Very good and helpful
31 March 2026
Unprompted review
Reply from BETDAQ
Hi Ben,
Thank you so much for your kind words! We’re delighted you had a great experience.
Kind regards
BETDAQ
Great service and great team behind the…
Great service and great team behind the scenes here. The best betting app and exchange in the game
2 February 2026
Unprompted review
Reply from BETDAQ
Hi George,
Thank you for your lovely review! We’re so happy to hear you had a great experience with us. We look forward to welcoming you again soon.
Kind regards
BETDAQ
Shocking treatment to a long standing customer!!
Never ever had a problem with betdaq in 20 + yrs it’s an ok exchange..I deposit the 1st morning of Cheltenham and lo and behold my account is suspended then closed without any warnings or reasoning of why.?Except of course to the idiot you decided I had to go for doing precisely nothing untoward ..
10 March 2026
Unprompted review
Reply from BETDAQ
Hi Captain Flint,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Matt,
We're really pleased to hear you're enjoying the service.
Many thanks
BETDAQ
Terrible company
Terrible company, slow site, closed my account for asking a question or two regarding verification, breached GDPR regarding my data
Also the below is from Trust pilot, regrading, copy and paste email
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
24 March 2026
Unprompted review
Reply from BETDAQ
Hi Paul,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Really impressed by Vicky in their…
Really impressed by Vicky in their customer sevice department who was prompt to answer a few queries I had when signing up and making initial deposit on the Betdaq platform !
24 March 2026
Unprompted review
Reply from BETDAQ
Hi Glenn,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customers support
Great support from support staff Vicky, quick and helpful responses to questions.
24 March 2026
Unprompted review
Reply from BETDAQ
Hi Tom,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customer support and a really…
Great customer support and a really easy system
23 March 2026
Unprompted review
Reply from BETDAQ
Hi LiTPam,
Many thanks for the recent review, we really appreciate the positive feedback.
Kind regards
BETDAQ
Fast and helpful
Support
I had an issue updating my payment cards, and Hazel from BETDAQ customer support resolved it quickly and clearly. The service was very professional and helpful throughout.
20 March 2026
Unprompted review
Reply from BETDAQ
Hi Kaka,
It's our pleasure to have resolved your query through our Customer Relationship Manager Hazel. We hope to hear from you again.
Many thanks
BETDAQ
the customer service person was really…
the customer service person was really fantastic and turned what i thought would be a difficult process into a really easy one. Top marks Hazel.
21 March 2026
Unprompted review
Reply from BETDAQ
Hi Graham,
It's our pleasure to have resolved your query through our Customer Relationship Manager Hazel. We hope to hear from you again.
Many thanks
BETDAQ
Be very careful using this site .My…
Be very careful using this site .My account was locked out of the blue with over 5 grand in it. Had to provide lots of personal information then they permanently closed my account for no reason at all .Be very careful if you use Betdaq this could happen at any time ,even if you have open bets.The sites out dated laggy .Use at your own risk .Also they normally answer on chat straight away after they close my account no answer i still have open bets .Just like any other scumbag bookies don't let them trick you into to thinking they are a safe place for match betters
The reply is a load of rubbish too .Did nothing wrong gave loads of bank statements and they just closed my account scumbags .Trying to get me to show my history on other betting sites.They message you trying to get you to change your review.Loads of fake posative reviews .Read what Caan Berry has said about them.
Avoid
13 March 2026
Unprompted review
Reply from BETDAQ
Hi Lyn,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Kenneth,
We're delighted to hear you had a positive customer experience with our CS team. We're always on hand to help should you have any queries.
Have a great weekend.
Many thanks
BETDAQ
Very helpful customer service x
16 March 2026
Unprompted review
Reply from BETDAQ
Hi Sabina,
Thank you so much for taking the time to leave us a review. We're delighted to receive such lovely feedback and you can always get in touch via the 'Contact Us' link at the footer of the homepage.
Kind regards
BETDAQ
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