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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with products, including quality concerns and incorrect items. Customers also frequently report problems with their orders, such as missed deliveries or items not arriving as expected. The return policy and process were a major source of frustration, with many struggling to complete returns or receive refunds. Additionally, delivery was often criticized for being unreliable and slow. However, some customers also noted fast deposits and withdrawals, which they appreciated. Some people also felt that the website was easy to use and that the games were enjoyable.

What people talk about most

Payment

People report ambiguous experiences with payment. While some customers praise fast deposits and withdrawals,... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers praise the site, highlighting... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report rude,... See more

Product

Reviewers highlight negative aspects of product. Many customers express strong dissatisfaction, claiming that... See more

Price

Customers express strong dissatisfaction with pricing, feeling it's like throwing money away. Many report... See more

Based on these reviews

Rated 3 out of 5 stars

My star rating has increased due to the persistent responses and incredible feedback time of their customer service. As Platinum Paradise tier I'd only wish to see more improvements and better rewards... See more

Company replied

Rated 3 out of 5 stars

My experience is going downhill I invested more into this game seems like it’s becoming rigged.. I play slots within the game in the sequence when you’re spinning seems to be the same sequence. I don’... See more

Company replied

Rated 3 out of 5 stars

Easy deposits, easy withdrawals, which is very important and appreciated. Had some decent wins in the beginning but lately things have gone from bad to worse. An entire MONTH the Crypto Club rewards d... See more

Company replied

Rated 2 out of 5 stars

If you are looking for No deposit bonuses, this is not a casino for you. They do have instant crypto withdrawals, which is the only positive. Horrible support. Slots.lv has been trending down all of 2... See more

Company replied

Rated 1 out of 5 stars

Deposits of over 6k a month never win anything no decent bonuses and customers service are horrible. Games constantly freeze while playing and after you use all their withdrawal methods you can’t with... See more

Company replied

Rated 5 out of 5 stars

Good casino if YOU are careful couple things Number 1 don’t bother playing video BJ or anything else unless you have at least $500-$700 in your account or it will constantly take everything you hav... See more

Company replied

Rated 1 out of 5 stars

Don’t even bother creating account on the website. The bonuses are absolute trash by far the industry worst. Ridiculous rollover requirement just look at stake and you’ll burst out laughing when you s... See more

Company replied

Rated 4 out of 5 stars

This is an excellent platform to try your luck and enjoy time. The deposit and withdraw methods are pretty quick and simple and makes a user focus on the game. The customer support is always there to... See more

Company replied

Rated 1 out of 5 stars

This casino will tell you over and over your not thru your playthru which when i deposited I wasn't told I had to have a playthrough. They wont let me withdraw my winning and I've played well thru the... See more

Company replied

Rated 1 out of 5 stars

This casino and the 3 sister casinos are is just stealing money at this point use to be favorite now u can deposit no matter amount and can barely get over one or 3 play small small playback if any th... See more

Company replied

Rated 1 out of 5 stars

Signed up for the site and was required to make a deposit to enter, so I did a $50 deposit not thinking much made some winnings with the promo, come to find out you need to spend all your winning to w... See more

Company replied

Rated 1 out of 5 stars

Complete scam artists they advertise a super scratch card for $30 deposit. After not getting it, I’d ask customer service and they said my account was not eligible for undisclosed reasons and they cou... See more

Company replied

Rated 5 out of 5 stars

I've cashed out over 700 at once over 500 a few times and multiple 80 to 100 dollar cash outs. Never once had any issue withdrawing I've got nothing but positive things to say.

Company replied

Rated 5 out of 5 stars

Slotslv has gotten much better! Super fun quizzes, and contests to be able to win freebies. Their new discord page is popping, and if you check all their social media pages on a daily basis, you will... See more

Company replied

Rated 5 out of 5 stars

I haven't played this site since matchpay came about bc it is not deleting the made up account and letting me use my account so I just had to give it bc customer support is not helping me at all. Matc... See more

Company replied

Rated 1 out of 5 stars

I won big but they froze my account and haven't been even able to play since or even login to my account. Why play somewhere where when u win they don't pay or play games with your money plenty of oth... See more

Company replied

Rated 1 out of 5 stars

I won money on Slots.lv and requested a check withdrawal. The check was from Montreal and couldn’t be processed by my bank. I followed support’s instructions, voided the check, sent proof, and was t... See more

Company replied

Rated 1 out of 5 stars

Absolutely garbage I've given them a fair shake and have not come close to winning a dime . I'll go 50 spins and win above what I bet per spins 3 times and all the wins Uhder 2.00. deposited about 15... See more

Company replied

Rated 1 out of 5 stars

Slotlv cafe casino bovada bvx are all the same company. They all suck you in with a little winning at lower levels than they just take I don’t recommend these companies there also not regulated. I t... See more

Company replied

Rated 5 out of 5 stars

I am thrilled with Slots.lv , I have never won anything in my life and managed to win $100 in a giveaway, I was notified and quoted that it would be 2-5 business days before I recover my prize but it... See more

Company replied

Rated 5 out of 5 stars

Every single online casino needs to advertise that they are the #1 online casino. Slots.LV doesn’t, So I’ll say it for them. SLOTS.LV IS THE NUMBER #1 ONLINE CASINO!! Better than a physical casino. FA... See more

Company replied

Rated 5 out of 5 stars

I have been using Slots.LV for many many years. I have nothing but great things to say about them. - Customer Support is great, always extremely helpful and prompt. - I actually won $100 from... See more

Company replied

Rated 5 out of 5 stars

I’ve been gaming for awhile. I honestly can tell you these guys are legit. I had an issue with not getting my bonus used chat they explained how to use it & what happened & just added it to my balance... See more

Company replied

Rated 5 out of 5 stars

Slots.lv is only getting better! More promotions, games and providers than when I first started playing here. Oh! And can’t forget about the rewards and the scratch card! Always something to look forw... See more

Company replied

Rated 5 out of 5 stars

My experience has been amazing! I love the promotions, the games, the quick payouts. I have never had any issues. Customer service is great! Overall 5 stars!

Company replied

Rated 5 out of 5 stars

I love this website so much it has saved me so many times and it is so comfortable being on it from the comforts of your own home I never hit a jackpot before until I played here if I could give them... See more

Company replied

Rated 5 out of 5 stars

What an exciting day I won 37k on Big Catch!!!! Received my payout in under an hour. Really Really excited how easy they made it for me!!!! Thank you Slots.lv

Company replied

Rated 1 out of 5 stars

I am a very positive person, but Slots.lv has me feeling very negative these days. There is no enjoyment left with this online casino for me. It is frustrating that they seem unwilling to offer no-de... See more

Company replied

Rated 5 out of 5 stars

I had a deposit issue & the staff was more than helpful. Five stars from me. Good job everyone!!

Company replied

Rated 1 out of 5 stars

If I could have I would have given no stars. The longest time I never had a problem with this site. However customer service lady didn't want to help me and told me I was wrong. In fact I was right an... See more

Company replied

Rated 1 out of 5 stars

I don't want to give one star. They did not give me my winnings from a slot of 129.00. first cs person found it said he would put the money back on my account HE DID NOT name is Ricardo, 2 nd cs pe... See more

Company replied

Rated 1 out of 5 stars

The signup bonus was a fantastic 200% match. What they don't tell you is that there is a x35 playthrough before you can not only cash it out, but you can't even play it in the live casino. worst exp... See more

Company replied

Rated 1 out of 5 stars

I used to love slots lv. But recently, they have become horrible!! They have kept two separate large wins from me, claiming that was never a win. I have screenshots of both wins!! Time, date ect... To... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service, and they have a crappy system. Their system went down on 2/3 the same day I made a deposit. It’s now 2/13, and nothing. My money is important to me and when I choose to p... See more

Company replied

Rated 2 out of 5 stars

I don’t know what happened but Slotslv has been down hill. You win nothing these days, for being a VIP you would’ve expect better but damn. It’s no fun if you’re not winning. It use to be so much bett... See more

Company replied

Rated 1 out of 5 stars

This is a complete scam of a site. I deposited $25 because they offered to match %100. I then proceeded to win $100's of dollars and couldn't withdraw ANYTHING until I'd gambled $1495. Complete BULLSH... See more

Company replied

Rated 5 out of 5 stars

I've been a customer for many years now and I've never had an issue with them. I love this place

Company replied

Rated 1 out of 5 stars

I’ve put in a good king of money with slots.lv and even had them call me for a special promotion I built up to by deposits and didn’t even get to 30% of that bonus. I’ve put in several diff days as ne... See more

Company replied

Rated 1 out of 5 stars

The bonus program is one of the worst I have experienced. When I requested to be removed from the bonus email list the customer service refused. When I requested a second time they said no... See more

Company replied

Rated 1 out of 5 stars

I WANNA SAY ZERO STARS THEY ARE DISGUSTING I MADE A DEPOSIT YESTERDAY AND IT WAS COMPLETELY RUINED BECAUSE THEY WE'RE HAVING ISSUES THE GAME ORION WOULDN'T LOAD IT KEPT JUMPING BACK TO THE PLAY NOW SC... See more

Company replied

Rated 1 out of 5 stars

Slotslv and their sister company, Ignition casino, are stealing your money. Neither site is regulated or have RNG’s. I know this from the working on the inside. Every game from poker to slots are mani... See more

Company replied

Rated 1 out of 5 stars

This casino site was once fun and a sure win casino for slots, but this year was really bad for me. As a VIP, I expected to win money not lose practically every time I play. It just doesn't make sense... See more

Company replied

Rated 1 out of 5 stars

I Deposited, Hit an $8K Jackpot on Slot.lv Now My Account is Disabled!? Let me break this down because it’s honestly unbelievable I made my first deposit on Slot.lv, just trying my luck like any... See more

Company replied

Rated 1 out of 5 stars

Slotslv are rip offs. They stole my money right after I deposited it. They shut my account down because I told them I didn’t recognize phone number on account. So they asked me how much I had in accou... See more

Company replied

Rated 1 out of 5 stars

I've been waiting on a response for a bonus that never finished and that I never got credit for. They said it would take 48 hours and it's been 5 days. No response. They keep saying "don't worry we ha... See more

Company replied

Rated 1 out of 5 stars

Slots.lv comes from a 3rd world country . With the game always freezing or the game lagging . With every 10 spins winning the lowest amount possible deposited $40 and won a total of $1.80 this was by... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Play slots and other casino games on desktop or mobile at Slots.lv. It features more than 150 slots, a live dealer casino, blackjack, table games, poker, and a number of jackpot games, including the highly rewarding Hot Drop Jackpots.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I won $18,000 and Slots.LV DID NOT PAY OUT

I have been playing at Slots.LV for many months. Never had an issue. I thought they were great. Then I won big. I won $18,000. That's serious money. (I had put in a lot of money at this site, mind you.) All of a sudden they need a KYC check. Okay... no problem... done those a million times...

It takes weeks. I get nervous. And apparently I was right to, because they e-mailed me 3 days ago and told me I was multi-accounting (they did not provide any evidence of this) and that I was engaging in "prohibited play". (No explanation, and their TOS is very vague). They say they can ban you for playing games that are allowed but have a 0% contribution rate to your wager requirements... LOL)

Anyways. Please avoid Slots.LV. That money would have improved my life drastically, but they are uninterested in paying it to me.

BTW I have several appointments with a few attorney firms here in VA. They take this thing very seriously.

3 February 2026
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your concerns. We understand how upsetting and disappointing this situation must feel, especially given the amount of winnings involved.

Please know that verification reviews, including KYC checks, are standard regulatory requirements designed to protect both our players and the integrity of the platform. These reviews are conducted in accordance with the Terms of Service agreed to at registration and apply to all accounts.

Findings related to multi-accounting or prohibited play are never determined lightly. They are based on detailed investigations that review several factors. For security and regulatory reasons, we’re not always able to disclose specific internal evidence, but decisions are made only after a thorough and careful review process.

We understand that the timing of a verification review following a large win can feel concerning; however, reviews are triggered by compliance requirements and account activity patterns — not by the size of a withdrawal alone. Our responsibility is to ensure fair play for all members and to adhere to the policies that govern our operations.

We have also requested additional information through TrustPilot to review the account concerns raised.

Rated 3 out of 5 stars

No appreciation chip or free play for…

No appreciation chip or free play for all I play.

7 February 2026
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your feedback.

We truly appreciate your continued play and understand how receiving free play can make the experience even more enjoyable. While free bonuses are not guaranteed, we understand how it may feel if you haven’t received one recently.

We encourage you to reach out to our support team so they can review your account for any eligible offers. We value your loyalty and are always looking for ways to enhance our players’ experience.

Rated 5 out of 5 stars

Greatest en every aspect

Greatest en every aspect
1. Great CS
2.Fast withdrawal's
3. When they say Bonus that means Bonus!!!
If I had the option to give it 💯 St⭐rS!
I would !!

4 February 2026
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you so much for the incredible feedback!

We’re thrilled to know that you’ve had such an overall positive — from our customer support to fast withdrawals and our bonus offers. Delivering on what we promise is extremely important to us, so it’s wonderful to know that it’s being recognized.

Your enthusiasm truly means a lot to our entire team. Thank you for your support, and we look forward to continuing to provide you with a memorable experience!

Rated 5 out of 5 stars

Great site to use

Great site to use. Never had one problem. Wide variety of games to choose from.

27 June 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for the wonderful feedback!

We’re thrilled to hear that you’ve had such a positive experience with us.

We’re always working to offer a wide variety of games and a seamless experience, and it’s great to know we’re meeting your expectations.

We appreciate your support and look forward to continuing to provide you with the best experience possible!

Rated 1 out of 5 stars

Unable to withdraw winnings

Unable to withdraw winnings. It's a scam.

30 January 2026
Unprompted review
Slotslv logo

Reply from Slotslv

We’re sorry to hear you're experiencing issues with withdrawing your winnings.

We take all concerns seriously and want to assure you that we are committed to providing a secure and transparent platform for all our players.

Please reach out to our Customer Support team directly, and they’ll be happy to assist you in resolving this matter as quickly as possible so you can withdraw your winnings.

Rated 1 out of 5 stars

Dont waste your time

Dont waste your time. Designed to take your money by playing your money down. Let's say if you win a few bucks you wont win anymore it will play all your money down

29 January 2026
Unprompted review
Slotslv logo

Reply from Slotslv

We’re sorry to hear about your experience and understand your frustration.

We strive to provide a fair and enjoyable gaming experience for all players, with games that operate using certified Random Number Generators (RNGs) to ensure fairness.

Rated 1 out of 5 stars

They will not get anymore money from me…

They will not get anymore money from me i should of listened to all the reviews I will go to a real Casino at least when you loss you get free beer when playing it doesn't matter what game you are playing or what bet you are playing and half the games won't load this game is not good please don't play it

17 January 2026
Unprompted review
Slotslv logo

Reply from Slotslv

We’re sorry to learn your time with us hasn't met your expectations. That’s certainly not the experience we aim to provide.

Platform stability and accessibility are important to us, and our technical team continuously works to improve performance and address any reported issues promptly. If you've encountered specific technical problems, we encourage you to contact our support team directly so we can assist further.

Thank you for sharing your feedback, it helps us identify areas where we can improve.

Rated 1 out of 5 stars

Don't bother with this one

You may win on your first deposit. After that, you will never win. Don't waste your time or money here.

7 January 2026
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Please note that all games on our platform are powered by independent providers and operate using certified random number generators, ensuring fair and unbiased outcomes for every player, regardless of deposit history.

We understand that results can vary, and we appreciate you taking the time to share your perspective. If you have any specific concerns you’d like reviewed, our support team is available to assist.

Rated 5 out of 5 stars

SLOTS.LV!! THE #1 AND ONLY BESTEST ONLINE CASINO

Every single online casino needs to advertise that they are the #1 online casino. Slots.LV doesn’t, So I’ll say it for them. SLOTS.LV IS THE NUMBER #1 ONLINE CASINO!! Better than a physical casino. FASTEST DEPOSITS & WITHDRAWALS WITH NO ISSUES!! Speedy and friendly customer support/service/care!! THANK YOU SLOTS.LV!!

24 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for the incredible support!

We truly appreciate you taking the time to share such positive feedback.

Hearing that you value our speed, service, and overall experience means a lot to the entire team.

Thanks again for the kind words and for being part of our community!

Rated 1 out of 5 stars

I see what yall doing I’ll be hitting…

I see what yall doing I’ll be hitting good then all of a sudden my screen glitches and I don’t hit shit else. It makes since to me. I wouldn’t have slot machines on the internet unless I had a back door and you guys do. It’s really sick

Contacting the support team will do nothing. I know what’s going on.

2 January 2026
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing.

We’re sorry to hear about your experience and understand how frustrating technical issues can be. Please note that our games operate using certified, regulated systems designed to ensure fair and random outcomes for all players.

If you experienced any glitches or technical concerns, we encourage you to contact our support team directly so we can review the matter and assist you further.

Rated 5 out of 5 stars

Best online casino

Best online casino

25 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for the kind words!

We’re honored to be considered the best online casino.

We appreciate your support and wish you continued good luck!

Rated 2 out of 5 stars

Trending Down

If you are looking for No deposit bonuses, this is not a casino for you. They do have instant crypto withdrawals, which is the only positive. Horrible support. Slots.lv has been trending down all of 2025, while sister sites, Betonline and Ignition have been soaring upwards.

20 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience with our support team did not meet your expectations. We understand how important responsive and helpful service is, and your comments will be shared with the appropriate team as we continue working to improve.

While non-deposit bonuses offers are dependent on a numerous of factors such as account activity and financials, we’re glad to hear you found value in our instant crypto withdrawals.

Feedback like yours helps us evaluate where we can improve. Thank you for sharing your thoughts with us.

Rated 1 out of 5 stars

Terrible payout average

This casino site was once fun and a sure win casino for slots, but this year was really bad for me. As a VIP, I expected to win money not lose practically every time I play. It just doesn't make sense and isn't right. I've lost interest in this casino because of the continuous losses. My advice to all players is to keep your money in your bank accounts or invest in a 401 K.

16 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your perspective. We’re sorry to hear that your recent experience has been disappointing, especially as a valued VIP player. We understand how discouraging extended losing periods can be and how they can affect overall enjoyment.

All of our games operate using certified RNG technology to ensure fair and unbiased outcomes, and results are never influenced by player status or past performance. That said, we always encourage players to approach gaming as entertainment and to play within their limits.

We appreciate your time with us and your feedback, which helps us continue evaluating the player experience. If you ever have questions or need assistance, our team is always available.

Rated 1 out of 5 stars

I won big but they froze my account and…

I won big but they froze my account and haven't been even able to play since or even login to my account. Why play somewhere where when u win they don't pay or play games with your money plenty of other sites that when u do win u actually get paid and fast

17 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for reaching out and sharing your concerns.

There may be a misunderstanding, as we always fulfill payments to our winners. In some cases, accounts are temporarily restricted if verification is incomplete or additional information is required. This process is in place to ensure funds are released only to the authorized and correct account holder and to protect all members.

Our team has requested additional information so we can address this matter and resolve your concerns as quickly as possible. Once verification is completed, access and payouts can proceed.

We appreciate your patience and the opportunity to clarify this.

Rated 5 out of 5 stars

I have cashed out of Slots.iv 100’s of…

I have cashed out of Slots.iv 100’s of times …… its one of 8 Gambling sites that I trust online all the time……

15 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for being such a loyal player and for sharing your trust in us.

Hearing that you’ve successfully cashed out hundreds of times means a lot to our team. We’re proud to be one of the sites you rely on and appreciate your continued support.

Congratulations, and we wish you continued luck on Slots.iv!

Rated 5 out of 5 stars

I haven't played this site since…

I haven't played this site since matchpay came about bc it is not deleting the made up account and letting me use my account so I just had to give it bc customer support is not helping me at all. Matchpay already confirmed that slotslv has to fix the issue but when I finally do talk to someone they give me the same run around. Other than the worst customer service the games are good and I won back when I played. It's legit and they pay. They like most prefer Bitcoin but I find it much foo expensive to play using Bitcoin. I recommend this site. They do pay and they have good wins.

1 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your experience and for the honest feedback. We’re sorry to hear about the frustration you’ve had with the MatchPay account issue — we understand how discouraging it can be when an account-related problem takes time to resolve, and we apologize for the inconvenience this has caused.

We appreciate you acknowledging the quality of the games and the fact that payouts are legitimate, and we value your recommendation despite the challenges you encountered. MatchPay-related issues do require coordination between platforms, but we agree communication should always be clearer and more helpful.

If you’re open to it, we encourage you to reach out to our support team again so the issue can be escalated and reviewed properly. Your feedback helps us improve, and we appreciate you taking the time to share it.

Rated 4 out of 5 stars

This is an excellent platform to try…

This is an excellent platform to try your luck and enjoy time. The deposit and withdraw methods are pretty quick and simple and makes a user focus on the game. The customer support is always there to answer all kinds of queries.
RTP of few games needs to be better.

6 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for sharing your experience with us! We’re glad to hear you’re enjoying the platform, as well as the fast and simple deposit/withdrawal process — it’s important to us that players can focus on the games. We’re also happy our support team has been there whenever you’ve needed assistance.

We appreciate your feedback regarding RTP on certain games. All titles operate using certified RNG technology, but we’ll make sure your comments are shared with the appropriate team as we continue expanding and improving our game offerings.

Thanks again for the thoughtful review, and please remember to play responsibly!

Rated 5 out of 5 stars

Easy winnings

Easy winnings, good casino experience.

12 October 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thanks for sharing your experience! We’re glad to hear you’re enjoying the games and having a positive time on the platform. Have fun, and remember to play responsibly!

Rated 5 out of 5 stars

awesome slot games and fast pay

awesome slot games, and super fast payment. love this site.

8 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thanks for the great feedback! We’re glad to hear you’re enjoying the slot games and the fast payouts. We appreciate you being part of our community — have fun, and play responsibly! 🎰✨

Rated 5 out of 5 stars

Amazing games

Amazing games

9 December 2025
Unprompted review
Slotslv logo

Reply from Slotslv

Thank you for your positive review! It's exciting to know you're enjoying our games.

If there’s ever anything we can assist you with, our support team is available 24/7. We appreciate your continued support!

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