My star rating has increased due to the persistent responses and incredible feedback time of their customer service. As Platinum Paradise tier I'd only wish to see more improvements and better rewards... See more
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Play slots and other casino games on desktop or mobile at Slots.lv. It features more than 150 slots, a live dealer casino, blackjack, table games, poker, and a number of jackpot games, including the highly rewarding Hot Drop Jackpots.
United States
Replied to 100% of negative reviews
Typically replies within 1 week
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I've been waiting on a response for a bonus that never finished and that I never got credit for. They said it would take 48 hours and it's been 5 days. No response. They keep saying "don't worry we have you" but clearly they don't care. But bet on the fact that there is zero issues when it comes to me depositing money. Just another scam

Reply from Slotslv
Slots.lv is only getting better! More promotions, games and providers than when I first started playing here. Oh! And can’t forget about the rewards and the scratch card! Always something to look forward to with slots.lv.

Reply from Slotslv
Absolutely garbage I've given them a fair shake and have not come close to winning a dime . I'll go 50 spins and win above what I bet per spins 3 times and all the wins Uhder 2.00. deposited about 15 times about $30-$40 per deposit and got ahead one time more than $30 but immediately went cold and lost it back by far the tightest slots I've ever experienced you win less than your bet on ,95% of ur spins that win . I will no longer spend my hard earned money at a place that seems impossible to win at .

Reply from Slotslv
They don’t pay out. You have to ask ppl to trade your winnings. No trade no withdrawal. They take your money in every way but to withdraw you can only do bit coin or trade. Stay far far away from this platform. It’s very much a scam.

Reply from Slotslv
I've been a customer for many years now and I've never had an issue with them. I love this place

Reply from Slotslv
I’ve put in a good king of money with slots.lv and even had them call me for a special promotion I built up to by deposits and didn’t even get to 30% of that bonus. I’ve put in several diff days as new player and it’s been a good amount of money and each diff day nothing! And the chat just send repeat messages like it’s automated and says they are sorry and that’s it!!!! Go to ignition casino and they treat you better this this casino!!!!

Reply from Slotslv
What an exciting day I won 37k on Big Catch!!!! Received my payout in under an hour. Really Really excited how easy they made it for me!!!! Thank you Slots.lv

Reply from Slotslv
Don’t even bother creating account on the website. The bonuses are absolute trash by far the industry worst. Ridiculous rollover requirement just look at stake and you’ll burst out laughing when you see how pathetic slots.lv program is in comparison

Reply from Slotslv
I Deposited, Hit an $8K Jackpot on Slot.lv Now My Account is Disabled!? Let me break this down because it’s honestly unbelievable I made my first deposit on Slot.lv, just trying my luck like anyone else. Out of nowhere, I hit a jackpot for $8,000 – crazy, right? Naturally, I went to withdraw my winnings, and everything seemed fine. Then I woke up the next morning to an email from them saying I needed to send documents to verify my identity. Okay, fair enough – standard procedure, right? I submitted all the requested documents.
My account is now completely disabled.
And I haven’t heard ANYTHING back since. No updates, no timeline, no support – just radio silence. So let me get this straight:
They had no issue taking my deposit instantly. I win big, and suddenly it’s a problem?
Make it make sense.
It feels like the moment you actually win something significant, they find a reason to lock you out. This experience has left a very bad taste in my mouth, and I’m warning others: Be extremely cautious with Slot.lv. Winning might cost you your account.

Reply from Slotslv
Customer service on point! Great casino! Happy to be a player!

Reply from Slotslv
My star rating has increased due to the persistent responses and incredible feedback time of their customer service. As Platinum Paradise tier I'd only wish to see more improvements and better rewards to start paying out. Better than most other platforms to spend your money and maybe win something in return.. Just make sure to CASH OUT...

Reply from Slotslv
This company list a crypto club where you supposedly get 100% bonus on your crypto deposits up to $250 twice per week. I have tried to do this twice now both times using the deposit now button on the crypto club page and neither time have I received the bonus. I have spent hours talking with customer service and was finally told that I have to opt in to crypto club yet when I have asked how to opt in, they send me a link that takes me to the exact same page promoting their crypto club which has no mention anywhere of opting in. My second complaint has to do with another promotion. I received an email July 31st about downloading their new app and receive 30 free spins in 24 hours. I downloaded the app either Aug 1st or 2nd today is the 8th and still no spins. Customer service tells me that promotion was only for a week....awesome so again, where are my spins? I have yet to try and actually redeem money from this casino but my intuition tells me that would never happen either just like none of their promo ever seem to work.

Reply from Slotslv
I won at a game and requested a cashier check by courier, which they charged me $75 to send by Courier. Slots LV sent me a regular check not a cashier check
I took the check to my bank and they would not cash it. I took the check to Wells Fargo Bank, Regions Bank, and Bank of America the check was not a cashier check. The check did not have a valid routing or account number, the check was no good (They deemed it to be a scam). I contacted Slots LV, and they stated they would void the check out for $40, and place the winnings back in my account. They stated this would take 10-15 days. It has been 18 days, and you keep giving me the runaround. You stated the stop pay hasn’t been processed, or that you’re still processing it. The money was never taken out of your account, because it was a bad check, I sent you a copy of the front and back of the check with void on it and you still refuse to give me my money. This is a scam on your part. They sent me a check that could not be cashed and are now refusing to give me the rest of my money.

Reply from Slotslv
100% rigged. You will never win. Nobody has ever cashed out a dollar from slotslv

Reply from Slotslv
The bonus program is one of the worst I have experienced. When I requested to be removed from the bonus email list the customer service refused. When I requested a second time they said no again and I requested to delete my account. The reply I received can be summarized as
1. account can not be deleted
2. They have suspended my account and if I desire to log back in I will need to contact customer service
3. i will not be removed from the spam emails even when I unsubscribe.
4. spam emails are still being received.
long story short. they will gladly give up my thousands of dollars I spend as I am in the highest reward teer (whatever that means) but they will not give up the email solicitation. seems suspect and illegal to me

Reply from Slotslv
I made $200 deposit I use the 200% coupon and I play and rolled over turning it to $1669 then placed a withdrawal for that amount and woke up this morning to my account being disabled and ask to contact support which I did I was told they doing a review and will get back to me via email, this same issue happened to a friend of mine too. I have been waiting for support but no email as of now. Update I never got paid Don’t sign up they scam me of my deposit and winnings and lie that I have another account which is not true I don’t even know the person they claim iam they gave another email address that I don’t even know stating it was my account

Reply from Slotslv
I’ve been gaming for awhile. I honestly can tell you these guys are legit. I had an issue with not getting my bonus used chat they explained how to use it & what happened & just added it to my balance. Hit 500 spent 170 a 330 win as soon as I entered my bit coin lighting address it was sent instantly. It hit my wallet in 7 seconds. Yes they don’t give you a lot of free play or large bonuses but nothing is free I don’t expect them to give away a whole lot they wouldn’t be in business long if that were the case.KUDOS for the great customer service & not stealing my bitcoin.FASTEST PAY OUT EVER!!!!

Reply from Slotslv
Ive spent over $100,000 here they treat me like shit no birthday bonus no bonus period even when you spend the kinda money I have there customer service is shit all of them,this place makes you think they are giving you so much in the beginning with there joke of reward points but ive countless times dropped over 250.00 sometimes more a week and I get shit back after spending that kinda money and only cashing out 3 times and out of the 3 they were under 300 bucks I made on my lose my high $1000.00 and I spent that right back into it trying to see how well they would treat me after 5 years nothing no big bonus or thank you just what do you left we can steal from yah call a 100,000 stupid bad luck ill tell you right now its the company and the people working there that make it shit

Reply from Slotslv
I had a deposit issue & the staff was more than helpful. Five stars from me. Good job everyone!!

Reply from Slotslv
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