Sleepy People Reviews 368

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

On the 19th March 2022 I purchased a "Silentnight Smart Wi-Fi Plug - model A6". Today (17th March 2026) I received a message stating that this item has been recalled due to a risk of... See more

Company replied

Rated 5 out of 5 stars

Silent Night Airmax 1200 Dehumidifier. Arrived within a short time, extremely well packed and protected. Brilliant price, as at the time I couldn’t find anything lower. Thanks also for the freebie... See more

Rated 5 out of 5 stars

I bought two designs of the Silent Night Christmas Fleece Duvet sets (Nordic Winter Tree & Winter Wonderland), both arrived super quick, where great value and super warm and snuggly quality. Perfect f... See more

Rated 5 out of 5 stars

Having been extremely happy with a previous purchase, I knew that when it came to buying a mattress topper Sleepy People was the place to go and I wasn’t disappointed. The Silent night Natural W... See more

Company details

  1. Bedding Store

Written by the company

Discover our edit of must-haves that we simply can’t sleep without, from your best-loved bedding brands. Everything you see has been handpicked by us so you can relax and unwind in a perfect sleep sanctuary. We know how busy life can be, so we have made it easy for you to shop and complete your calm oasis. Blissful rest and relaxation starts right here.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Bought a few things from Sleepy People

Bought a few things from Silentnight / Sleepy People. Everything is a game changer for me. I have a 5cm mattress topper, pillow and dehumidifier. The mattress topper is a single and just about fits in my 5kg washing machine! Dries in the drier quickly (for hygiene reasons I don't dry thick items indoors and I don't have a yard). The pillow is very comfortable and the dehumidifier works perfectly and is reasonably cheap to run. It is a little noisy to have on overnight, but with the slower speed and timer function, it suits me fine. Will always recommend Silentnight/ Sleepy People because their products are really good, they last and I haven't had a problem with the delivery. Keep up the good work 💪

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Delivery service very poor

Delivery service very poor, only part of order arrived, driver did not knock or ring bell, just dumped stuff and dissappeared, almost impossible to contact carrier, replacement said to be a few days, should be tomorrow at least

9 December 2024
Unprompted review
Sleepy People logo

Reply from Sleepy People

Thank you for your feedback.
I’m sorry to hear that your parcel was delayed in transit and for the poor service received by the courier.
After reviewing your order details, I can see that you have now received your full order.
I hope you’re satisfied with our service and assistance.
Kind regards
Customer Services

Rated 2 out of 5 stars

Misleading adverts and discrimination

I was intending to purchase a Silentnight Airmax 1000 topper for my bed. Having researched availability and costs I went for the advert on Google from Sleepy People at the advert price of £29.99 and free delivery. I went to their site and clicked on the item only to find it +£9 and having to pay delivery charges! (Advert available on request)

It is also noted that there are discounts for certain jobs which I find discriminatory and insulting. Why should this be acceptable to low paid workers and why are these particular high paid jobs singled out? All should be treated equally

Needless to say I will be going elsewhere.

18 November 2024
Unprompted review
Sleepy People logo

Reply from Sleepy People

Thank you for taking the time to share your feedback. We appreciate every opportunity to learn and improve.

We sincerely apologise for any confusion regarding the pricing, It’s possible that there was a discrepancy caused by the Search engine's historic data. We are actively investigating this matter to ensure these accurately reflect the cost on our website.

With the discounts for certain professions, these are part of a partnership initiative with specific groups, such as healthcare workers, teachers, and other professions which are we are able to confirm membership with a certified board. We do value all of our customers equally and apologise if this promotion gave a different impression. We offer promotions to all via our newsletter.
Kind regards
Sleepypeople.com

Rated 3 out of 5 stars

Sleepy service, now rectified

I ordered two of the same item in different colours, only one was delivered (by Evri). Contacted them, was asked for a photo of received items, I sent them a shot of the opened and now happily used one received item. Nothing more for a couple of days and after more chasing as you can see below, a replacement has been sent and happily received. Thank you for rectifying the order.

9 October 2024
Unprompted review
Sleepy People logo

Reply from Sleepy People

Hi,

Thank you for your review, sorry to hear of the issue you have had with your order.

We have now processed a replacement order for you, as per your request.

I hope this settles the issue for you to your satisfaction.

Kind regards
Customer Service

Rated 4 out of 5 stars

The delivery was as promised

The delivery was as promised, 3 working days. The pillows I ordered quite good! I'll rate them with 4 stars out of 5 (three weeks after purchase). They do the job for now. I hope they last 1-2 years.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

I think i am not the only one who thinks that sleepy people has the best prices and quality products, I bought a pair of pillows and a mattress topper not long ago and I only have 1 word to describe it, 'BRILLIANT'.

8 September 2024
Unprompted review

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