Sleep Number Reviews 

We’ve had a Sleep Number bed for over 20 years now and would never buy any other kind of bed. We are on our 2nd one and love everything about Sleep Number! All their products are top notch and quality made.

The bed is very uncomfortable. It always feels lopsided and I end up sliding into my husband throughout the night. Sleep number hasn't resolved the issue

I used to be a massive fan of Sleep Number. My older bed was heavily built, solid, and incredibly comfortable. But the company went through a massive Chapter 11 bankruptcy and a $700+ million buyout by Sleep Country Canada. Ever since this new management aggressively gutted the product line to cut costs, the material quality has dropped into the basement while the price tags remain stubbornly astronomical. I have genuinely slept on better, more supportive air mattresses from a Walmart camping aisle. The current design feels cheap, unsupportive, and hollow.
But the real kicker is their predatory, anti-consumer return policy. They heavily market their "100-Night In-Home Trial" to get you to swipe your card. What they hide in the fine print is that the custom base required to actually operate the bed is strictly FINAL SALE. When you realize the mattress is low-quality junk and try to return it, they stick you with a non-refundable, useless piece of metal and plastic framework, leaving you out $3,000. It is a brilliant corporate scheme: sell a trial-period mattress, but force the buyer to permanently keep an overpriced, proprietary stand. Do not walk away from this new iteration of Sleep Number—run.
[ATTN: HUMAN ESCALATION TEAM / NOT A BOT] Please do not reply with your automated "We're truly sorry to hear... please private message us" script. This isn't an account misunderstanding; it is a formal complaint regarding deceptive sales framing of the 100-night trial concerning the final-sale base requirement. I am requesting a direct escalation to an upper-level customer care manager who has the actual administrative authority to override standard base return exclusions due to material misrepresentation at the point of sale. I look forward to your customized human response.

I purchased a sleep number bed only 2 years ago. Now it's losing air. I have to pay over $200 for replacement air chambers....what??? This is unacceptable and when I spoke to a representative all she did is recite the warranty. I expected a much better product and now regret buying this mattress. Who needs to spend more money on a mattress that is 2 years old??? Don't get one!

I purchased a $5,000 mattress from sleep number in part due the great warranty. I was hesitant to get a bed with electronic parts because of the cost to fix it, but i was assured during the warranty period there wouldnt be an issue because sleep number stands behind its product. The mattress stopped adjusting so i called to submit a warranty claim and was told that my mattress was still under warranty. Ok great! I was then told a service call would be $190 to diagnose the issue and it likely wont be covered for reasons the person i spoke with could not explain. I never would have purchased the mattress but was misled about the non existent warranty. I wouldn’t buy another sleep number— do not trust their claims of a warranty.

Sleep number has made a significant difference in our sleep quality. Definitely recommend Sleep Number to anyone who is looking for a new bed.

It’s not worth the cost, mattress is totally not useable anymore after some years. It regularly sinks in the middle and on the side frequently used. Even though I had active warranty, they asked that I call for a technician and pay the cost myself .
Other by far cheaper mattresses in my house, some over 10 years are still in great shape .
I absolutely do not recommend the brand

Purchased 9 years ago within 6 months of purchase the wonderful internet connection was lost never to be restored was told by customer service that the warranty is a limited warranty not lifetime if I wanted the internet connection I would have to purchase the internet and inflating device 4 years later the sides started to collapse had to purchase new on at a prorated price now at 9 years the foam topper is falling apart you guessed it prorated price for all foam is at over 500. 00 for the limited warranty so I have decided to purchase a new mattress not from sleep number ripoff artist. So the moral of the story is it’s a limited warranty not lifetime so beware

I called to get help because my Sleep number pump did not work with the remote. I inherited the bed when we purchased our home. I spoke with Francis. He was SOProfessional, patient, and helpful. He dug deep and found the problem. There service from Francis was exceptional. I can't tell you enough how pleased I was with the customer service. Thanks Francis.

Bought the c4 a year ago hoping I could finally adjust a bed to work for me. Instead, I wake up with significant back pain almost every morning. Honestly, the floor is more comfortable.

Whenever I travel, my back is fine on hotel mattresses. I actually dread coming home from vacation because I know the pain will be back the first morning on the c4.

I've tried more settings than I can count and bought two toppers. Neither helped. To make it worse, Sleep Number came out with a whole new lineup not long after I bought mine, and nobody mentioned it when I was buying.

If you're shopping Sleep Number, spend real time on whatever model you're considering and know the return window before you buy. I wish I had.

Ok. This is one of those places where great reviews do not translate into great service. We placed our order for a Sleep Number bed at the end of September. We got a promised delivery for October 2. Accordingly, since we did not want to have our other mattress end up in a landfill, we arranged for it to be picked up the day before to have it delivered to a local charity. Throughout the process and up to the October 2nd expected delivery, we got bombarded with emails and text messages telling up how to get ready. October 2nd gets here and we get a call stating that they cannot deliver because a part is missing and we need to wait 11 more days. This, not having now a mattress since the other mattress had been taken away to a charity.
‘Customer service” could do nothing. No expediting of the missing part, nothing. Essentially suck it up for 11 days and figure out where you are going to sleep.
October 13, today, arrives. Pretty much wash, rinse repeat because after following up with the delivery team, they do not have the part. They did not call, nor did they communicate anything, and Sleep Number corporate support still crickets after calling them and them promising a call back.
My case has been twice escalated to resolution managers who only seem to have the resolution title since they have not sdlved anything.

Bed we got it great definitely love that it connects with an app as well!

On September 19, I ordered a pillow from Sleep Number because the physical store did not have the model I wanted in stock. The email confirmation clearly stated that orders usually ship within 4–7 business days.

After seven business days passed with no shipping notification or meaningful update, I contacted the store where the order was placed. The store was unable to provide any information about the order. They called another local Sleep Number location, which also did not have the pillow in stock. At no point did the store offer to contact corporate or otherwise investigate the status of the order on my behalf. Instead, I was simply told to call Sleep Number's main customer service number myself.

I called customer service on October 8—14 business days after placing the order. The only information they could provide was that the pillow was on backorder and that backorders "usually" ship within 30 days. They could not provide the current status of the backorder, an estimated ship date, or even a reasonable timeframe for when I could expect the order.

At that point, I decided to cancel the order through the store where I had originally purchased it. The store told me they could not cancel the order and again directed me to the main customer service number. I ultimately had to call customer service myself to cancel the order.

I completely understand that products can go on backorder and that supply-chain issues happen. What I do not understand is the complete lack of communication, ownership, and customer support throughout the process. If Sleep Number cannot fulfill an order within the timeframe stated in its confirmation, customers should be proactively notified and given meaningful information about the delay.

Instead, I had to repeatedly make the calls myself, received no useful information, and ultimately had to navigate the cancellation process on my own.

This experience has completely undermined my confidence in Sleep Number's customer service. I will not order from Sleep Number again and cannot recommend them based on this experience.

The Good: We love our bed (the i10), customer service is good, stores are really convenient to go into.
The Could-Be-Better: We have a split-top bed and the sheets always tear at the intersection of the split top. The sheets are so expensive and we have to buy new about every year. I don't like the promotion game they make you play. If it goes on sale before delivery you can call and get a cheaper price. I don't have time for that but don't want to pay more than I have to.

Had the misfortune of opening a sleep number financing account through Synchrony Bank while paying for my mattress. They open it for the MAXIMUM AMOUNT I was eligible for without asking me--so now I have a $15,000 new credit card in my name. Highest limit of any account I have. Doubled my total credit. I was annoyed but it was too late to do anything.

Thought everything was fine, until they finally "charge my card" a month later. They charged a different card I have through Synchrony Bank, overcharging that card by several hundred dollars. So now my credit was hit twice.

I call to get them to shift the payment to the correct card. They say the payment went through too long ago. I say you only charged my card three days ago. They say they can't move the payment to the correct card. They say I need to call the bank. The bank says this can only be handled on Sleep Numbers side. I call Sleep Number back. They tell me they charged the right card. I tell them they charged a completely different card and I don't even know how they got that card number. I ask to speak to a manager. The manager blows me off until I say I will need to dispute the charge if this isn't remedied. The manager takes my number and says she'll call me back. Calls me back 3X over the course of a week to tell me they are still working on it. Calls me back to tell me the card doesn't exist.

THE $15K CARD I AM HOLDING IN MY HAND DOESN'T EXIST.

Then tells me too much time has passed and there's nothing she can do.

So basically: Sleep number doubled my total credit and now denies the card exists, my credit has tanked, and I could have put this on an existing card and saved myself the hassle, but they reeled me in with the promise of interest free financing over 24 months.

Sleep Number ruined my last two weeks and ripped me off.

I had a great experience both in store and online. The in-store staff who helped us make the purchase were great, helpful and friendly. The online agent that helped us with some billing questions and for warranty exchange was also very helpful.

This bed is by far the best thing ever! My partner and I have had trouble sleeping not now. This is so amazing we both love it!

My Sleep Number bed with climate control has been life- changing. Worth every penny! Customer support whether it’s in the store or online has been outstanding.

Great customer service and friendly staff.

When my parents bought the bed they told them it had an 18 mo warranty. Their bed went flat within that time so what they don’t tell you is first they want you to diagnose the problem then they will send you the parts. My mother has dementia that was not a possibility so they said they would send somebody out to diagnose the problem for $190. I said I thought it was covered under warranty. They said you pay that one time charge and nothing else the parts and for them to come back out and fix it would be totally free so the guys come out and diagnose. The problem. Said somebody will call me in 30 minutes from sleep number I get that call and the lady tells me it’s gonna be $298 to fix it. I said I thought it was covered under warranty. She said it is if you didn’t have a warranty it would’ve been 500 and some dollars. I do not recommend sleep number because they don’t tell you at front. It’s very misleading says a lot about their business.