Sleep Number Reviews 

So far my sleep has been good. After a few nights I figured out what settings and sleep number works best for me. I find the bed makes a lot of noise. It creaks and seems loud. I’m looking for a number to customer service to ask some questions.

We are loving our new bed. So far, I’ve changed my settings twice.

In-store purchase went smoothly, no pressure sales. We were educated and were able to make our purchase with ease. Highly recommend sleep number. Customer care is great.

Basically, I like Sleep Number. I was, however, disappointed to go to the website and find that I had just missed the August survey,

Our sales man was great and informative. I highly recommend a sleep number bed for great sleep. I love the sheets as well.

I’m on my second sleep number bed. I’m getting ready to get a sleep number mattress for my guest room. The Kokomo Indiana Sleep Number store employees are extremely helpful. These beds are wonderful

Me and my wife stopped in the sleep Number store just to check it out and Megan our salesperson did a wonderful job walking us through everything. We bought one and can't wait to sleep on it.

After 20 years of mattress dystopia—too firm, too soft, too hot, too uncomfortable, and generally waking up wondering why we paid money to feel worse—we may have finally escaped. 😂

Anna at Sleep Number was fantastic. She was incredibly knowledgeable, patient, and genuinely helpful without making the whole experience feel like a high-pressure sales pitch. She took the time to help us figure out what actually worked for us.

We walked in as two mattress-weary skeptics and walked out feeling like we finally found the one. Thanks, Anna, for helping end our 20-year mattress nightmare!

I feel a duty to review Sleep Number as it has been the single worst customer service experience I have ever had. My experience with Sleep Number has been stressful, and I believe, dishonest. The salesperson that I dealt with at Alamance Crossing was a very friendly man that obviously believed in his product. He ended up selling me a mattress and adjustable base, and cited the 100 day satisfaction guarantee. My complaint begins when the Sleep Number mattress and adjustable base were to be delivered to my home.
When the delivery men arrived, they immediately informed me that the adjustable base would not work with my platform bed (which I had told the salesman that I had a platform bed, and he seemed unaware of any issue). I refused delivery of the adjustable base, and they put it back on the truck. I was told that I would receive a refund for the base. After looking at my receipt, I had also been charged an extra warranty for the base, so I called and spent over 30 minutes explaining that I should also receive a refund for that. They finally agreed. That refund ($133) went through immediately. 17 days later, I spent another 54 minutes on the phone to find out why 10 business days have passed and I still don’t even see a PENDING refund for the $1276 adjustable base. After being on the phone for those 54 minutes, I was told that the refund for the base had not yet been approved, and that the customer service rep I was talking to made sure that it is NOW approved. 17 days after refusal of the delivery. I was then told it will be ANOTHER 7-10 business days before the refund goes through.
While all of this is taking place, I am having issues with the mattress itself. It isn’t holding air, and the air pump keeps starting up multiple times a day to refill the air chambers. When I called Sleep Number about that, they sent me replacement air chambers with a video on how to replace them. No human help. No offer of anyone on the phone to troubleshoot the issue, just a video and new air chambers. Those new air chambers only come with a 1-year warranty from the date they are received. In the course of this, I also learned that in order to take advantage of the 100-day satisfaction guarantee, I will have to pay a $250-350 return shipping fee for them to come get the mattress back from me, so no matter the outcome, Sleep Number will have made money off of me.
It took 21 days and a formal complaint with the Better Business Bureau before I FINALLY received my refund. I will NEVER do business with Sleep Number again. If the pump ever goes out, I’ll buy a new mattress before I work with Sleep Number again. This has been a frustrating, stressful, and completely unsatisfying experience with Sleep Number. I highly recommend people avoid buying from Sleep Number.

Great customer service

ONLINE ORDER SCAM!!
Ordered BOGO sheets on Memorial Day, May 31st to be exact. Today is Aug. 24th, Still waiting on my second pair for half price after paying full price ($170) for the first set. The second set (Ultrasoft Knit 426197 Sheet Set,
Oatmeal Flex Top King),has been on backorder (supposedly) for this entire time, but the funny thing is they have been available in the stores but the stores won't fulfill online orders! NOW The sheets are on sale again BOGO for Labor Day!! Don't do it!! I have contacted support via messages 5 or 6 times and called 4 times and they all say still on backorder. No follow-up emails, but they continue to say that they have sent. The last call was on 8/20 I believe and the girl told me that the sheets were finally in stock and were being distributed and I would be receiving an email with a tracking number and separate email about my experience with her. Still nothing. I know that I got what I paid for, but it is false advertising and I would have probably ordered cheaper sheets had I known I wasn't getting 2 sets for that price!!! It is a rip off! My next step I guess will be BBB. Seems like others are getting the same run-around that I have been getting. Date of experience - May 31, 2026-August 25, 2026.

After a car accident, I frequently woke up with pain in the middle of the night, particularly on my hips as a side sleeper. I noticed a marked difference in sleep quality when sleeping in a Sleep Number bed while house sitting. I just bought a Sleep Number bed solely based on the difference in sleep quality, but the reviews would probably have made me reconsider if I hadn’t already slept in a Sleep Number bed. I read MANY reviews stating that the 100-day sleep trial was misrepresented, with people buying bases/foundations that could not be returned and undisclosed fees relating to the return. I didn’t care about the 100-day sleep trial considering I KNOW I will keep the bed, but the sales person talked about it numerous times without ever mentioning any of the fine print around fees / non-returnable items - all of which was in fine print on the receipt AFTER I purchased. I can understand why people would be surprised by this and feel it’s not disclosed upfront based on my experience, even if it won’t be an issue for me. They are also advertising “FREE delivery” as part of their Labor Day sale, with “FREE” in a big, all caps letters. I was surprised to be quoted a delivery fee and questioned it. Even the sales people thought delivery should be free - until they read the fine print on the website. Apparently, the “free delivery” really means dumping the mattress on your front porch vs actually bringing it into the house like any other company I’ve ever bought a mattress from. If you want them to bring the mattress in for you and set it up, you still have to pay. Note the website doesn’t say this in big all caps letters where it advertises “FREE delivery.” They also advertise on their website that the mattress purchase can be HSA/FSA eligible and they will provide you with a link to Truemed in your receipt / order confirmation to help with the reimbursement process. I did not receive a link and have made 3 phone calls trying to get one, as the Truemed website explicitly states that the process must be started on the same date the mattress was purchased. After the third phone call, Sleep Number punted me to Truemed, giving me a phone number that is no longer in service. I still do not have what I need, which could potentially end up costing me $1,000 that would have been paid by HSA/FSA. All of this seems to reinforce what numerous reviews stated about lack of transparency/ misrepresentation / false advertising. Finally, reviewers also mentioned equipment breaking down, causing the mattress to lose air. Although the company includes a limited warranty, after 2 years, any equipment that needs to be replaced is “pro-rated,” meaning you will end up incurring replacement costs. Several people complained about this, with many saying it happens as early as 2-3 years. Because I’d read reviews, I allowed them to sell me a 5-year extended warranty that will, in theory, cover those replacement costs. Needing to do this for a mattress that costs this much is a bit mind-boggling, but mattresses losing air was a very common complaint in reviews. This is a very expensive mattress for the quality if it begins failing in 2-3 years with some level of regularity. This is also a very expensive mattress for the company to nickel-and-dime delivery and have so many “gotcha’s” in their fine print. With all of that said, if I didn’t already KNOW that I sleep better on the mattress, I would not have become a customer. It is the most comfortable mattress for me, comparing with high-end mattresses like Stearns & Foster.

Love the flexibility of changing my bed setting depending on how I feel that day. Love being able to track my sleeping habits.

Best bed we've ever owned.

Our store associate, Jason, was patient and well-informed. He made suggestions when asked and was very helpful. We are extremely excited to get the bed and start getting better rest.

In store experience, incredible. Delivery time, great! Set up, fast and easy. Good night sleep, priceless.

Long story short: I returned the two pillows I got, the lady on the phone understood nothing and refunded $16 instead of $130. Waiting for the money to return after a whole month of them not cooperating. Multiple calls, multiple in store visits. Had to dispute a transaction but that takes for ever too.

My husband and I went into Sleep Number looking for a bed for my dad. I explained the situation and Deborah was very helpful and understanding. She understood the main point of the bed was for my dad and his needs, knowing that later down the road it would turn into be our bed. She worked with us, knowing that we did not need and tablet for an 82 year old man that would have a hard time just understanding the remotes. The bed looks and feels great, and he seems to love it and never tried it in the store! Thank so much 😊

Purchased a sleep number at Alderwood location. Josh was patient and took time to answer questions about different models.