From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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The customer care services are…
The customer care services are excellent and the delivery team did a good job, I got a nice mattress at a very good price, there is value for money
24 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with both our customer care and delivery teams. It's great to know that you're happy with your mattress and feel like you got great value for money.
If you ever need assistance again, please don't hesitate to reach out – we’re here to help!
Best regards,
Sleep.8 Team
nice friendly staff
10 January 2025
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team. We strive to provide friendly and helpful service, and it's great to know we met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out. We’d love to assist you again!
Best regards,
Sleep.8 Team
Great
Sam, Marco and Fabrizio did excellent work to set up my new bed🙂
Bilal was very helpful in the shop with choosing right size etc
24 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that Sam, Marco, and Fabrizio did such a great job setting up your new bed and that Bilal was helpful in assisting you with choosing the right size. It's fantastic to know you had such a positive experience with our team!
If there's anything else we can do for you, don't hesitate to get in touch.
Best regards,
Sleep.8 Team
I am very happy with the product and…
I am very happy with the product and the installation service received. Installation team were very careful and more than professional. Thanks to sam marco and fabricio.
24 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words! We're so happy to hear you're pleased with both the product and the installation service. Sam, Marco, and Fabrizio will be thrilled to know they made such a positive impression with their care and professionalism.
If you need anything else or have any questions in the future, feel free to reach out.
Best regards,
Sleep.8 Team
Great Customer Service
I had an issue with the installation of my Sofa bed and the Sleep.8 customer service team were extremely responsive in getting it resolved ASAP. The customer service from them has been outstanding, from start to finish, would highly recommend.
22 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for taking the time to share your experience with us! We're so pleased to hear that our customer service team was able to quickly resolve the issue with your sofa bed installation. It's always our goal to provide outstanding service, and we're grateful for your recommendation.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Sleep.8 Team
Good purchase and delivery experience
Was looking to upgrade to a bigger bed and chose Sleep8. The staff at Bluewater were very friendly and helpful and made the purchase process really efficient. The delivery team did a good job by posting regular updates and sending a text the evening prior to delivery, with a time slot.
The delivery team called 30 mins prior to arriving and arrived on time. They did a great job in carrying the heavy headboard up the stairs and into the room and quickly assembled the bed and took away all packaging. Good experience overall.
22 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear you had such a smooth experience with both our Bluewater team and the delivery crew. We always aim to provide a seamless process from purchase to delivery, and it's great to know we met your expectations.
We truly appreciate your feedback and are so glad you're happy with your new bed. If you ever need anything else, please feel free to reach out!
Best regards,
Sleep.8 Team
Fantastic delivery from the team
Fantastic delivery from the team. Big shoutout to the lads Dayle, Steve & Fatman Jack. The boys worked wonders on getting our huge emperor bed & mattress up the stairs & through all our rooms! Can’t fault the delivery team. Very grateful to them! Thanks again boys! :)
Sofia bed & magnificent mattress excellent quality & styling. Very happy. Best wishes also to the Chelsea store manager Rashid, a pleasure doing business with you.
21 January 2025
Unprompted review
Reply from sleep8.uk
Hello Myros,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic delivery experience with Dayle, Steve, and Jack. It’s always great to know that our team went above and beyond to get your emperor bed and mattress set up with care. We’ll be sure to pass along your kind words to them.
It’s also fantastic to hear that you're enjoying your Sofia bed and mattress – we’re so glad you’re happy with both the quality and styling.
And thank you for the shoutout to Rashid as well – he’s always a pleasure to work with!
If you need any further assistance, please don’t hesitate to reach out.
Best wishes,
Sleep.8 Team
Great service, products and delivery
We received very good customer service from the Bluewater store and the delivery team that assembled the bed were really helpful and efficient. We were kept informed of the situation at all times.
21 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind review! We’re delighted to hear that you had a great experience at our Bluewater store and with our delivery team. It's wonderful to know that the team was helpful, efficient, and kept you informed every step of the way.
If you need anything else or have any further questions, please don’t hesitate to reach out.
Best regards,
Sleep.8 Team
Poor service by their partners
The company provides great service but their finance partner, DivideBuy, really let them down, as it took over 1-month and dozens of emails for me to amend the delivery address.
20 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your experience with us. We're glad to hear you were satisfied with our service, but we sincerely apologise for the difficulties you encountered with our finance partner, DivideBuy. We understand how frustrating it must have been to have delays with something as important as your delivery address update.
Please be assured that we take your feedback seriously, and we’ll work with DivideBuy to ensure smoother processes moving forward. If there’s anything more we can do to assist you with this matter, or if you require any further help, please don’t hesitate to reach out.
Thank you again for your understanding and patience.
Best regards,
Sleep.8 Team
Reply from sleep8.uk
Hello,
Thank you for your positive feedback! We're thrilled to hear that Kevin, Sam, and Aaron provided excellent service during your delivery. We’ll be sure to pass along your kind words to them!
If you need any further assistance, feel free to get in touch.
Best regards,
Sleep.8 Team
Very bad experience
Very bad experience, poor communication, it's been a while since I placed my order and haven't received anything from them. Taking ages won't recommend buying from them. Order number UK4768.
4 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We certainly don’t want anyone feeling this way, and I would love to assist in resolving this for you as quickly as possible.
Could you please provide your order number so we can look into it right away? Once we have the details, we’ll reach out to you directly to ensure everything is addressed promptly.
We appreciate your patience and look forward to hearing from you.
Best regards,
Sleep.8 Team
Customer service was excellent
Customer service was excellent. No pushing for a sale well informed and curtias
4 January 2025
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We always aim to provide helpful and courteous service without any pressure, and it's great to know we achieved that for you.
If you ever need assistance again, don't hesitate to reach out!
Best regards,
Sleep.8 Team
Very good service
Very good service. It is a pity that you don’t take the old mattress away even if you decide to charge.
3 January 2025
Reply from sleep8.uk
Hello,
Thank you for your feedback! We're glad to hear that you had a positive experience with our service. We appreciate your suggestion regarding mattress disposal, and we're always looking for ways to improve.
If there's anything else we can assist with, please feel free to reach out.
Best regards,
Sleep.8 Team
Sleep.8 brilliant
Delivery was great, bed looks nice, bring on night 1 and actually looking forward to going to sleep tonight
2 January 2025
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that your delivery went smoothly and that you're excited for your first night in your new bed. We hope you get the best night's sleep!
If you ever need anything else, don’t hesitate to reach out.
Best wishes,
Sleep.8 Team
Terrible experience
Terrible experience - after waiting for over 4 weeks wrong products were delivered. Called customer service and spoke to one member of the team who in my view shouldn’t be in a “customer service” team. After I made my complaint to him the offer he gave was that “they can come and retrieve the other product that they already delivered “ quite shocking response.
I will never order from this firm again neither will I recommend to anyone.
Chris (order 4274)
18 January 2025
Unprompted review
Reply from sleep8.uk
Hello Chris,
Thank you for sharing your experience, and I am truly sorry to hear about the issues you’ve encountered. I completely understand your frustration, especially after waiting for so long and receiving the wrong products. I sincerely apologise that the store placed the order incorrectly, and hope our resolution provides some relief.
Once again, my sincerest apologies for this situation, and thank you for bringing it to our attention.
Best regards,
Sleep.8 Team
The customer service is excellent.
2 January 2025
Reply from sleep8.uk
Hi Hetal,
Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our customer service. 😊
If you need anything else, please don't hesitate to reach out!
Kind regards,
Sleep.8 Team
Very bad experience
Very bad experience ! They promised to deliver in 3 weeks and it took 8weeks and they delivered wrong mattress which cheaper than i bought . And customer service is not even responding . Such a scam
14 January 2025
Unprompted review
Reply from sleep8.uk
Hello Mehmet,
Thank you for sharing your feedback
After reviewing your order, I see that you were originally given a lead time of 4-6 weeks, but there was a slight delay, and we delivered in the 7th week.
Ee deeply regret any inconvenience it caused and understand how important timely delivery is.
Regarding the mattress issue, we apologise for the mistake made when the incorrect product was delivered to you.
We are committed to making this right. To resolve the issue, we have already placed an order for the correct mattress and provided you with a temporary solution in the meantime.
Please know that your satisfaction is our priority, and we are doing everything possible to ensure this matter is resolved to your full satisfaction.
If you have any additional concerns or need further assistance, please don’t hesitate to reach out.
Kind regards,
Sleep.8 Team
Do not hesitate to give 5 stars
14 January 2025
Unprompted review
Reply from sleep8.uk
Hello Muhammet,
Thank you so much for your kind words and for trusting us during this important transition!
We're delighted that we could assist you and your family with moving into your new home and hope you, your partner and your children love the new beds and mattresses!
Wishing you countless happy memories in your new space with our fantastic products! 😊🏡✨
Kind regards,
Rebecca
Sleep.8 Team
Sales person didn’t even advise me
Sales person didn’t even advise me, was clear they didn’t have much knowledge about the mattresses as I chose the worse mattress ever, all the advice I was given was ( my friend bought that mattress and she’s very happy with it) very unprofessional in my eyes, just thought of making a sale.
27 August 2024
Reply from sleep8.uk
Hello,
Thank you for your feedback. We’re sorry to hear that you didn’t feel properly advised during your visit to our store. Our goal is to always provide helpful and knowledgeable service, and we appreciate you bringing this to our attention.
We understand how important it is to choose the right mattress, and if you feel that the one you purchased isn’t the best fit for you, Please feel free to reach out, and we can assist in finding a solution.
We appreciate your understanding and look forward to assisting you further.
Best regards,
Sleep.8 Team
Fantastic service
Fantastic service, guys done everything quickly, thank you
11 January 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're so happy to hear that you received fantastic service and that everything was done quickly. Your satisfaction means a lot to us!
If you need any further assistance, please feel free to reach out.
Best regards,
Sleep.8 Team
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