From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great quality beds and Excellent…
Great quality beds and Excellent service
💯% recommend, 🌟🌟🌟🌟🌟
25 March 2025
Unprompted review
Reply from sleep8.uk
Hello Muhammad,
Thank you for your fantastic review! 😊 We're so happy to hear that you're pleased with the quality of our beds and the service you received. Your recommendation means the world to us! If you ever need anything else, we're always here to help.
Sleep.8 Team
Excellent Service
First rate service. Visited Bluewater store and was helped by Beverly who was so helpful and very professional in her job. Would recommend.
17 March 2025
Reply from sleep8.uk
Hello Sylvie,
Thank you for sharing your wonderful experience! 😊 We're so glad Beverly could assist you and provide such a professional service. Your recommendation means a lot to us, and we’ll make sure to pass on your kind words to her.
Sleep.8 Team
Plenty of time to try out pillows.
15 March 2025
Reply from sleep8.uk
Hello Lexa,
Thank you for your review! 😊 We're glad you had plenty of time to try out the pillows. We hope you found the perfect one for a great night's sleep! If there's anything else we can do for you, just let us know.
Sleep.8 Team
Great customer experience
Great customer experience. This company really cares about their customers' satisfaction. I had an issue with a purchase and customer service (Jack specifically) was able to resolve it so quickly and with care and consideration. The in-store experience was also great at the King's Road location. 100% recommended.
12 March 2025
Reply from sleep8.uk
Hello,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us and that Jack was able to resolve your issue quickly and with care. We always strive to put our customers first, so it’s wonderful to know that it shows! Also, we're glad you enjoyed your visit to our King's Road location.
Your recommendation means a lot to us—thank you again! If you ever need anything in the future, we’re always happy to help.
Sleep.8 Team
Excellent company to deal with
Excellent company to deal with. From meeting Darren, an excellent Salesman to a very quick delivery. There are also good communications. I wouldn't hesitate to buy from again.
13 March 2025
Unprompted review
Reply from sleep8.uk
Hello John,
Thank you for your kind words! We're so pleased to hear that you had an excellent experience with Darren and that our communication and delivery met your expectations. We truly appreciate your support and look forward to assisting you again in the future. Enjoy your purchase!
Sleep.8 Team
Exceptional customer care and quality…
The customer care and quality at Sleep.8 is exceptional. I was helped by Rebecca this morning online and had been assisted equally well in store. Outstanding quality, service and help. Immediate response. Common sense and understanding staff. I cant sing their praises highly enough. Was going for a £700 cheap option but the quality care and authentic service has sold this to me instead. A company you can trust.
12 March 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience both online with Rebecca and in-store. Providing exceptional service and high-quality products is at the heart of what we do, and it's fantastic to know that this made a difference in your decision. We truly appreciate your trust in Sleep.8 and look forward to helping you again in the future. Enjoy your new purchase!
Sleep.8 Team
Reply from sleep8.uk
Hello Lee,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. If you ever need further assistance, don't hesitate to reach out. We're always here to help!
Kind regards,
Sleep8 Team
Great pillow to stop you from tossing at night
Decent quality pillow. I no longer toss at night. 1 star dropped as it is a tad too hard for me, but that is due to personal preference and not an issue with the product itself.
19 February 2025
Reply from sleep8.uk
Hello,
Thank you for taking the time to share your feedback! We're so glad to hear that the pillow has helped with tossing at night. We understand that comfort is a personal preference, and we appreciate your honesty about the firmness. If you ever need any further assistance or have any questions, please feel free to reach out!
Kind regards,
Sleep8 Team
Very helpful sales person in the shop
Very helpful sales person in the shop. No hard sell, didn't try and upsell other products to us. Just gave honest, factual advice and gave us time to browse without hassling us
1 March 2025
Reply from sleep8.uk
Hello Mike,
Thank you for your wonderful review! We're so happy to hear that you had a positive experience with our sales team. It's great to know that the advice was helpful and that you were able to browse without feeling rushed. We truly value honest and thoughtful service.
Kind regards,
Sleep8 Team
Excellent Service!
Last year I purchased a bed from sleep8, recently I had a minor issue with it, when I contacted the company they organised to send someone out immediately. The repairmen were on time, friendly, and fixed the issue right then and there. I’m very happy with the service and would definitely recommend Sleep8! Thank you!
5 March 2025
Unprompted review
Reply from sleep8.uk
Hello Amena,
Thank you so much for your fantastic feedback! We're delighted to hear that we were able to resolve the issue quickly and to your satisfaction. Providing great service is always our top priority, and we're so happy you had a positive experience. We really appreciate your recommendation!
Kind regards,
Sleep8 Team
Customer service was top notch
Customer service was top notch. Staff was very friendly, helpful and answered all my questions to help me make an informed buy. Found no fault whatsoever.😊😊
24 February 2025
Reply from sleep8.uk
Hello Keisha,
Thank you for your kind words! We're so glad to hear that our customer service met your expectations and that our team was able to assist you in making an informed decision. It’s wonderful to know you had a positive experience!
Kind regards,
Sleep8 Team
Thank you to Sleep 8 for thier customer…
Thank you to Sleep 8 for thier customer service today, and special thanks to Steve and Jack for finding a solution to my delivery and making my mum a happy lady!!!!
3 March 2025
Unprompted review
Reply from sleep8.uk
Hello Evelyn,
Thank you for your lovely feedback! We're so pleased to hear that Steve and Jack were able to help with your delivery and make your mum happy. We're always here to find solutions and ensure our customers are satisfied.
Kind regards,
Sleep8 Team
I wanted to take a moment to express my…
I wanted to take a moment to express my sincere appreciation for the excellent service provided by Steve and Jack when assembling our sofa bed.
From the moment they arrived, they were professional, courteous, and worked efficiently. They took great care in ensuring the assembly was done throughly, and the final product looks fantastic. It was evident that they were both knowledgeable and experienced, and they completed the job with attention to detail.
We are very happy with the end result, and the sofa bed looks and works wonderfully.
Best regards,
Krisztina
3 March 2025
Unprompted review
Reply from sleep8.uk
Hello Krisztina,
Thank you so much for your kind words! We're thrilled to hear that Steve and Jack provided excellent service during the assembly of your sofa bed. It's great to know that their professionalism, care, and attention to detail made a positive impact on your experience. We’re so happy to hear you're pleased with the end result!
Kind regards,
Sleep8 Team
Steve and Jack excellent customer service
Steve and Jack did their best to try to get out mattress in but the ceiling at property was too low. Excellent customer service and they made really good recommendations on an alternative. We'll be going into the store definitely. Thanks
3 March 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your feedback! We're so glad to hear that Steve and Jack provided excellent customer service and offered helpful recommendations. We truly appreciate your understanding, and we're looking forward to seeing you in the store!
Kind regards,
Sleep8 Team
Very happy from start to finish
Very happy from start to finish. The sofa bed came faster than expected which was a bonus and the guys that delivered were very helpful and friendly. Now it’s in my living room it looks better than I hoped it would
27 February 2025
Unprompted review
Reply from sleep8.uk
Hello Gary,
Thank you for your wonderful feedback! We're so glad to hear that everything went smoothly from start to finish, and that the sofa bed arrived earlier than expected. It's great to know that the delivery team made a positive impression and that the sofa looks even better in your living room!
Kind regards,
Sleep8 Team
Delivery guys are super helpful !!!
Delivery guys are super helpful !!!! Thank you.
25 February 2025
Unprompted review
Reply from sleep8.uk
Hello Michael,
Thank you for your kind words! We're so glad to hear that our delivery team was helpful. We truly appreciate your feedback and are always here to assist whenever needed!
Kind regards,
Sleep8 Team
Kevin and Aaron were great!
I would highly recommend Kevin and Aaron who came today ti install the bed. They were very professional, friendly and caring when taking the boxes up on the first floor. They have left no mess after they finished. Very happy with the service and 100% recommend to everyone!
24 February 2025
Unprompted review
Reply from sleep8.uk
Hello Alina,
Thank you for your fantastic review! We're so glad to hear that Kevin and Aaron provided professional, friendly, and caring service during the installation of your bed. It’s wonderful that they left everything clean and tidy too. We really appreciate your recommendation!
Kind regards,
Sleep8 Team
Our experience with sleep8
Had an issue with our sofa bed and sleep8 got technicians to come around the next day to try to fix it. Couldn’t fix it unfortunately so immediately ordered a replacement.
Customer service is top notch and responds rapidly.
Rebecca was our contact and has been amazing throughout!
20 February 2025
Unprompted review
Reply from sleep8.uk
Hello Will,
Thank you so much for your kind feedback! We're really sorry that the issue with your sofa bed couldn't be fixed, but we're glad that we could arrange a replacement quickly for you. It’s wonderful to hear that Rebecca provided excellent service and support throughout the process. We truly appreciate your patience and recommendation.
Kind regards,
Sleep8 Team
Excellent customer service!
Popped into the Lakeside Thurrock Sleep 8 store having purchased a bed from the Bluewater store.
The service, attention to detail, the support from Bridie was second to none. We left with a sofa at the best possible price with a short delivery frame.
Also ran into the gentleman who assembled our bed which was much quicker than anticipated so would recommend paying for the assembly service.
Davide and Rabea
21 February 2025
Unprompted review
Reply from sleep8.uk
Hello Rabea,
Thank you for your wonderful feedback! We're so happy to hear that Bridie provided exceptional service and helped you find the best deal. It's also great to know that the assembly service exceeded your expectations. We truly appreciate your recommendation and are glad to have made your experience a positive one.
Kind regards,
Sleep8 Team
Right from fantastic service,fantastic furniture the moment that I walked…
Right from the moment that I walked into the showroom in Bluewater to today fixing a tiny problem ( one arm want attached properly) everyone have been amazing.
I went in the shop on the off chance, I thought they just sold beds. My sofa and chair are lovely and comfortable and beautiful to look at too! Very happy!
21 February 2025
Unprompted review
Reply from sleep8.uk
Hello Geraldine,
Thank you so much for your lovely feedback! We're delighted to hear that your experience with us has been positive from start to finish. It's fantastic that you're enjoying your sofa and chair, and we’re glad we could resolve the small issue quickly. Your satisfaction means a lot to us!
Kind regards,
Sleep8 Team
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